26 Nevada MINI Service Centers

I felt that Ryan was always concerned about my repair. - blewis3000

I felt that Ryan was always concerned about my repair. He contacted me ever few days to give me an update on the repair or if he had questions.

Service manager,Taylor Gilmore and service performed was - lvtrs

Service manager,Taylor Gilmore and service performed was excellent. MINI of Las Vegas is a great place to do business.

Marq was an excellent mechanic with great customer - duholla22

Marq was an excellent mechanic with great customer service skills. Made me feel at ease and also made me feel confident with what to do with my vehicle in the future. I would definitely use this service again but only if I could request him as a mechanic.

They do service on all cars, though they do have... - ZarathustraX

They do service on all cars, though they do have specialty with European imports. They are friendly and professional, and give you a ride to work after you drop the vehicle off. Unlike most places, they will install your own parts for you (instead of denying you if they are your own parts). The work was good and the price was decent, not too low but not too high. There were only a few minor imperfections but I'm a picky guy. Like they used Castrol 5W30 synthetic when the Mercedes dealer uses Mobil 1, 0w40. And after a super-complicated custom job installing my own aftermarket suspension parts, which I was LUCKY to find someone who would do it, they didn't catch that the camber was slightly off (as it always is after a job like this). Whereas the Mercedes dealer did catch it. But I knew that would happen ahead of time and I am very satisfied with these guys. I would go to them again for this job, and also for other jobs where I know exactly what needs to be done.

Don't go over this shop. I took my car over there to... - Tom Talley

Don't go over this shop. I took my car over there to repair for my accident damage on the right side, but turn out they damage my left side and try to blame it on the accident and get my insurance to pay them more. Appraiser said it will take 10 business day to repair, My car was in their shop on August 16th, and I MAYBE able to get back the car this weekend on 09/24/2011. I used up all 30 days rental policy and pay for my own now. On top of that, i get a subwoofer and amplifier in the back of my trunk, now they told me it is missing on 09/19/2011 afternoon after they told me i can finally pick up my car on 09/24/2011. Regardless if they do a good job or not (I don't think they will do a good job) DON"T EVER GO THERE. THEY CHARGE HIGH PRICE AND WASTE YOU A LOT OF TIME. I have to call their rep and manager 3-4 times to get a hold on them, they never return call or call you unless they made a mistake. Spend countless time to deal with their problem and mistake while I am a paying customer. The job they charge over $7k for one side damage

BEWARE - alex

Beware ! Never ever buy a car here ! Sold me a car with bad engine.And Rip me off for 1000$ bucks.We had agreed on 5900$ price for my car but I just found out it's said 6995$ on contract ( Original price that they was asking ) ! Shameless place ! Beware !

Mini broke my Mini. - LTNay

Mini broke my Mini. I've been a loyal customer of Mini of Reno since 2014, when I purchased my barely used Cooper Convertible. I bring it in for annual oil changes and service checks, maintain it well, replace parts as needed and have always felt welcomed, taken care of as a patron and that my car was serviced well. Until last year. In May of 2023, I brought my car in for an oil change and check-in. I also indicated that the convertible roof was not functioning properly and asked that it be checked out. When I arrived to pick my car up, a week later, I was sure not to leave the lot without checking my car over. The roof was still not working properly. Parts had obviously been removed and not replaced correctly. As I attempted to use the convertible roof pieces detached. I ended up speaking to the customer service agent and, ultimately, the head technition. I had to reschedule clients as a result of the extra time spent at the dealership waiting for my vehicle to be repaired and, upon arriving home, found that parts had gone missing from my roof. In October, I brought my car in for maintenence indicated by the warning light. This time, when I picked up my car (a day later), the door open indication tone had changed and was incredibly loud. I couldn't believe that no one noticed this was a problem. The USB and AUX did not work. Something was seriously wrong with my car. I was shocked when, after waiting hours for the scan to identify what was wrong with my car, that Jeff Leathers, the head tech came out to show me a youtube video (which I had also found while researching the issue) and basically indicated that I had done the damage. Again, my schedule was disrupted by the need to stay at the dealershp while my vehicle was assesed. Ultimately, they had to keep my car to repair it. One of the reasons I have remained a loyal Mini of Reno customer is because of the service I receive including a loaner which they provided for this case and the prior. I appreciate this and the comfortable waiting area. 20 Days later my car was ready for pick up. In the meantime I had multiple exchanges with Lloyd (service agent) and a very serious exchange with Jeff Leathers who had obviously been made aware of a letter of complaint I had sent to Mini corporate. I was charged $100 to replace the stereo in my car which, evidently, had "gone bad." While I have no proof of how this happened, I do know that it didn't happen while it was in my possession. All of this being said, I don't think that there is anything inherently bad about Mini of Reno. I think that the technitions are not proper mechanics, that they aren't well trained in customer service and, while I don't think the customer is always right, much would have been different in this situation if an admittance of mistake had been made up front. No outreach or efforts were made to ensure that I was satisfied and compensated for the inconveniences. It took me a year to write this review because I want it to be accurate in telling the story. I also want vehicle owners to know that you have to speak up when something doesn't seem right and always remember: don't leave the lot until you've made sure your vehicle is in full working order.

Brian the service manager is very customer oriented. His... - axure

Brian the service manager is very customer oriented. His staff is very friendly and work hard. Facility is in good location and is very clean. Sales staff is friendly and not pushy. One of the best dealerships in Las Vegas.