We had a set appointment for service on a Friday. - smplmn4nv
We had a set appointment for service on a Friday. We were told it may take a few days to complete the work, after a diagnosis and our approval. We did not hear back from our "Advisor" Brad and when I followed-up on Monday, he did not respond so I went thru the chat to try to reach someone. My wife also had left a phone message with the Service Dept. and did not hear back. Finally, after my insistence, they tracked Brad down, why couldn't someone else in Service get back to us? Brad said he was in a class for 3 days and would have a colleague contact me. Who cares if he was in a class, what if he was on a 7 day cruise, would we have to wait? No one ever got back to us. Basically I had to keep contacting Brad and telling him we need to hear back ASAP or we're contacting the Service manager. He said he'd check, but once again never responded. I physically went down to the dealership, 25 miles away on Friday, a full week after our appointment and talked to Brad and he said it should be done late that day at the worst and he'd contact me if anything changed, he did NOT. I texted him Friday night and told him he was a LIAR and he is. Brad Chambers should be fired immediately!!! He did text me back later and said he had to leave early so couldn't get back to me, that's xxxxxxxx. He said he contacted the Tech and the wrong part came in so check back Monday, 10 days after the car was dropped off. Why couldn't someone other than this rude inept Advisor have let us know? I told him if we didn't hear back by 9am Monday we would demand to talk to the Service Manager, we once again did NOT hear back. My wife called that morning and talked to the Service Dept. and they said the part would be there soon and the job should be done that day. She also got a hold of Brad, who of course did not contact us, and he said it should be done by 2pm. At 2:30pm she called and said she was on her way to pickup the car. When she arrived they said it should be done by 5pm. What happened to 2pm? Another LIE by the dealership. She and my son waited there until 5pm when the car was finally done. She told them when she arrived she was not leaving until it was done, so it they need to work overtime then they better do it. After spending 10 days and $1,800, the car appears to be working as it should. If anything else ever comes up for any of our 4 cars, we will NEVER take it to Michael Hohl GMC. We will contact every mechanic in northern Nevada to seek a repair. The attitude of the Service Dept. and staff is the worst I've ever experienced, and I'm 65 years old. They put us under tremendous stress and aggravation. We were thinking of looking to purchase a new Chevy Traverse and if we do, it will be somewhere else, Yerington or Reno. I believe we should receive back a portion of our payment along with an apology and once again, Brad Chambers should be reprimanded for his disgraceful customer service skills. He made us feel like he was doing us a favor in letting our car sit on their property and when convenient, they would work on it. We know many people in our community and have already begin sharing our experiences. Some of the folks were in the market for service/purchases. They will now take their business elsewhere.
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