I made an appointment for my truck to be repaired on 8/22 - Jacob
I made an appointment for my truck to be repaired on 8/22 and delivered it on that day. I gave the service person , Mauricio, as many details as I could to assist with diag. I have a fuel pump issue and I even gave them the codes the truck was giving me before they shut off on their own . Mauricio told me that he would be in contact about the issue as soon as they had a proper diagnosis . Obviously the service department is closed for the weekend . I waited for Tuesday before contacting them and got no reply untill Thursday . I was told that the truck was given to their master mechanic and that there was a possible problem with my cam adjusters as well.
I attempted contact multiple times in the three weeks the truck was there with hardly any reply. Two weeks later I got a text message from the handy app saying it would cost me $1700 for the repairs. I had to make contact again to remind Mauricio that he needed to contact the warranty holder for authorization . I also gps pinged its Location and for three weeks. The truck hadn’t moved from its postition in the rear of their parking lot . Untill 2 hours before they called me to say it was ready for pickup. Then I was informed that my truck needed more parts that I could not afford . A fuel tank sensor . This tells me that for 3 weeks they didn’t even touch my truck for even a proper diagnosis. I only took it to them because in 2023 they didn’t fantastic job on diagnosing and replacing my transmission. Which for perspective took less time to replace than the fuel pump. Only reason I am giving a single star is cause I can’t give less . Do better . When someone makes an appointment there should be a tech available to diag and repair . Otherwise , why even make the appointment? I feel like I was in that episode of Seinfeld when the car rental place took his reservation but didn’t have the car available . You know how to take the appointment , but you don’t know how to service the customer properly.. sincerely Jacob Waasdorp
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