3 Nebraska Volkswagen Dealers

For our family, buying these two vehicles wasn’t where - Yekrats

For our family, buying these two vehicles wasn’t where the story began. My son was replacing his vehicle after it was totaled in an accident. He found a Corolla that seemed like the perfect replacement, so we began working with a Toyota dealership in Bellevue. After spending hours there negotiating a purchase, we were repeatedly assured that a particular used Corolla would qualify as a Certified Pre-Owned vehicle. Two days later, we learned it did not pass certification, and the deal fell apart. We left that experience disappointed and frustrated, and it caused us to completely rethink where we wanted to do business. That’s when we decided to start over and walked into Baxter Volkswagen. What happened next was unlike any dealership experience I’ve had in more than 30 years of purchasing vehicles. Over the course of two separate purchases—first my son’s 2023 Volkswagen Jetta Sport on Friday, and then my wife’s new Tiguan just a few days later—we had the pleasure of working with Kevin, Reginald (“Reggie”), and Noah. What impressed me most wasn’t simply that they were friendly. It was that the traditional dealership personnel “handoff” never really happened. In the past, buying a vehicle has always felt segmented. You work with a salesperson. A sales manager comes in periodically to negotiate numbers. Then you’re sent to a finance office where everything starts over with another person. Each transition feels like you’re beginning the process all over again.—At Baxter, that wasn’t our experience at all. Kevin was our primary point of contact and set the tone from the moment we arrived. He was knowledgeable, patient, approachable, and never made us feel pressured. More importantly, he stayed engaged throughout both purchases, making sure every question was answered and every detail was handled. We never felt like we were handed off and forgotten. Instead, Kevin remained invested from start to finish, and that consistency made all the difference. Reginald (“Reggie”), Kevin’s sales manager, stepped in when appropriate—not to pressure us, but to support the process. Every interaction with Reggie was professional, respectful, and focused on finding the right solution rather than simply closing a sale. It was obvious that his leadership helped create the collaborative, customer-first culture we experienced throughout our time at the dealership. What surprised me most was that we never experienced the traditional finance-office routine. The pricing, financing options, paperwork, and questions were handled transparently within the same overall process. Instead of feeling like we were being passed from department to department, it felt like one coordinated team taking ownership of the entire customer experience. It was efficient, straightforward, and refreshingly different from any dealership experience we’ve had before. Noah completed the delivery experience and never made it feel like the transaction was simply over. He took the time to introduce us to the vehicles, explain their features, answer our questions, and make sure we were completely comfortable before we drove away. After everything we’d experienced before arriving at Baxter, ending the process with that level of care and professionalism really mattered. The result? Our family purchased two Volkswagens within a matter of days. More importantly, Baxter restored our confidence that buying a vehicle doesn’t have to be stressful or confrontational. The professionalism, communication, transparency, and teamwork demonstrated by Kevin, Reggie, and Noah turned what began as a frustrating search into one of the best dealership experiences our family has ever had. If you’re looking for a dealership where people genuinely work together to put the customer first, we can confidently recommend Baxter Volkswagen. Kevin, Reggie, and Noah exemplified what exceptional customer service should look like. Sincerely greatful all around.

Have always had excellent service, great customer support - Don

Have always had excellent service, great customer support (courtesy drive to/ from work), and friendly, knowledgeable people. Lori in Service and Tom in Parts Rock!