407 Nebraska CODA Service Centers

Worst service center ever! Took our van in on 2 separate... - knehls

Worst service center ever! Took our van in on 2 separate occasions and had awful experiences both times. First time was because it was pulling hard to the left. Explained the issue to the service center and they called later to tell us it just needed to be aligned. We picked it up and and paid for the alignment only to find out that the van was still pulling hard to the left. Took it in to another shop where a simple inspection of the tires uncovered the issue. One of our tires was bulging on the inner wall and needed replaced. Kia service center put my family in danger by putting us back into a vehicle with a tire that could have blown at any minute. The second time we took our van in was to get the motors on our sliding doors replaced, because it was a warrantied item it had to be replaced at a Kia service center. They damaged our inner panels removing them, did not tighten down one of the outer panels so it was protruding out, they forcefully removed and damaged a seat protector that we had on, which we had to dispose of and go buy new and they left trash in the vehicle. We will never take our vehicle to them again! We will drive an hour to Omaha to get our vehicle serviced in the future.

Never before have been treated this badly by a business.... - mramold

Never before have been treated this badly by a business. The sexism towards women was shocking. Killion Motors does not care about fixing mistakes or customer service. I would NEVER recommend this place for buying cars or for car services.

Tim couldn't have been more kind or helpful. From... - schlageranita

Tim couldn't have been more kind or helpful. From offering me cold water to keeping me posted on the progress of my repairs, he was always on top of things. He even provided me with a courtesy vehicle. I will return to Onyx whenever I need my car serviced.

Great speedy service - Boris

reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.

Great Service - shovelhead

All personal I came into contact with were very helpful and friendly, making sure I had coffee letting me know I could watch T.V., things like that. when they were done with my recall and updates they cleaned my vehicle before I left,

I was disgusted with the service from this dealership. ... - sluhbmet

I was disgusted with the service from this dealership. For me, it's worth the trip to Machen's in Columbia, rather than being pressured into paying for unwanted service/repairs by Lovegreen Ford. I was on a budget and requested a $69.95 diagnostic service of my vehicle that was having some problems. I made sure to tell George (service tech.) to call me for prior approval before any repairs were made. Well, I drove by later in the afternoon and saw my vehicle setting outside (in a different location than where I parked it the night before) so I assumed the testing to be done and thought I would stop in and see what the verdict was. To my suprise they had went ahead and replaced a sensor on my vehicle without even calling me and expected me to pay $240 (which was difficult for me to scrape up). I went ahead and paid for the repairs because I would have been embarassed and felt like an a$$ to make the mechanic pull my vehicle back into the shop and undo all of his repairs. Well, I ended up calling my father who lives in Kirksville and explained the situation to him and he said they had did the same thing to him in the past and he also just ended up paying the additional price rather than asking to have the additional unwanted parts and service removed from vehicle. After hearing this, I took my vehicle back and requested the sensor be removed and the additional cost be refunded to me. I then went and discussed the issue with service tech, service manager, and the owner Bill Lovegreen. I must admit it was heated on both sides throughout the discussions and the service technician admitted he did not call me and that it was all his fault. Bill Lovegreen claimed that I shouldn't be blaming him for what one of his workers did. I argue that at the end of the day he is responsible for all of the actions of his workers and what effects those actions might have on his business, and to think otherwise is "bad business". I just can't help but wonder how many other people have just went ahead and paid for some part/service that they originally didn't want or ask for at Lovegreen Ford, due to the service department not calling and getting prior repair authorization (which is also "bad business"), and ultimately feeling forced to pay the higher prices due to their vehicle already being repaired and outside of the shop. I would urge extreme caution to anyone thinking about the service department at Lovegreen Ford.