9 Montana Toyota Service Centers

I am so grateful for the service work done by Lee on my - Linda

I am so grateful for the service work done by Lee on my Toyota Sienna. He was patient and focused on looking into the problem I was have with my automatic door not being able to close. It’s not everyday that we meet people who are so caring and thoughtful. Many shops would have turned me away. This man is an above-and-beyond person. Ressler/Toyota has employed the right kind of service mechanic in my mind. Thanks so much.

Super Helpful - Nancy

Hannah sold me a Toyota Prius battery when I was having trouble finding one anywhere in Montana. She arranged for a driver headed to Missoula to pick up the battery and deliver it to me. Awesome service!

I brought my vehicle in for a recall and checked in - John

I brought my vehicle in for a recall and checked in early. The repair was completed earlier than I expected. (shortly after the appointment time) Thanks !

Expensive - Jimi

We bought a yearold Sienna, Had serious cold weather related problems with sliding doors and being unable to start the car in near zero temps. they hauled it in, couldn't find anything wrong, and we got a big bill for nothing. they coulden't get the sliding doors to work in sub-zero temps, but they charged us. They probably tore the do it yourself section out of the owner's manual; why would the previous owner do that? There were other minor iritations. Then we bought a Tacoma 4X4 which may or may not have been wrecked.They didn't mention that it had, and it was all nice and shiny, so I didn't think to ask; tools at the paint several years tell, a story. Most of the paint seems normally faded, but several areas haven't faded?! If that wasn't Enough to put us off we bought tires,at a higher price than at our usual, Capitol City Tire,cause we needed?an alignment. had a flat tire and the wouldn't fix it free, as Capitol does. Iwas pissed and am every time I look at my truck, daily; So I drove it to Capitol City Tire, and they fixed it for free, even tho' I told them where I got the tires. Capitol has been doing all our tires and maintainence since. I love Toyota, but won't buy another from Hel Motors.

I have a one year old Tundra that has had a minor - jb05becker

I have a one year old Tundra that has had a minor electrical issue. Went back in today to try to get the issue resolved. The service department was great to deal with. They were very professional and walked me through the problem step by step. Turns out it was user error all along! Thanks guys, for taking the time for the tutorial and showing me the fix. Jake B.

As much as we love Toyotas, we CANNOT recommend Lithia - M Engelgau

As much as we love Toyotas, we CANNOT recommend Lithia Toyota. I want to share our honest experience so people can consider it when making an important decision like where to buy a vehicle/service it. If you do decide to shop here or have services done, be prepared to stand up for yourself and fight for the professionalism you deserve. Be prepared to check every single thing over thoroughly before pulling away. We bought our 4Runner there 7/24 & love it, however we didn’t love how the sales team started out very friendly but when we opted out of the extra warranty they had this whole routine to pressure us into it, but we didn’t. The wait time back in the financing office was extremely long and seemed like part of the tactic. Part of our deal over the phone was Toyota brand floor mats and a trunk mat. Instead they gave us used mats(in good condition) and told us they couldn’t find a trunk mat. Based on that experience we didn’t plan to return for service. 11/24 we brought it in for service for an Insurance claim on rodent damage including wiring and chewed engine and cabin filters. We figured Toyota mechanics would be the best in those circumstances. We asked them to rotate/balance the tires as well. After we took our vehicle home we noticed a certain mark on the rear tire that was still in the rear proving that the tires had not been rotated even though we were charged. We brought our vehicle back in and they did rotate the tires that time, but they were not professional or apologetic in the least. Very cold, unhelpful, definitely didn’t care about making the customer happy or keeping us as customers. I asked to be refunded since I had to take a day to come back for them to fix their mistake. The service advisor refused and basically called me a liar even though I could prove that the rotation had not been done. His biggest concern was watching their backs and not putting us as the customer first. He said if I had a problem to talk to his boss, Mike Cleveland. I asked to be called by the boss. Several days later I hadn’t heard back, so I filed a complaint with the Lithia corporation explaining that I would file a complaint w/ the Better Business Bureau if I didn’t receive a refund and an apology from the boss. Lithia corp responded promptly that the dealership would reach out in 3-5 business days. Nearly 2 wks later I hadn’t heard back, so on 12/8 I filed a complaint with the BBB. The very next day the service manager Mike Cleveland called me. He explained what probably happened with the rotation that they always put the best tread on the front. I understand that, but explained to him how that should’ve been communicated to us so we could make that decision/ at least know why the work hadn’t been done, and not been charged for it. After I directly insisted on being refunded he said absolutely we’ll send a check. I could tell his top priority was defending his employees honor and covering their backs, measuring his words and NOT apologizing. I talked to him for probably an hour because I was not going to back down until I was satisfied that they had done what they could to make it right. Finally, I explained to him that I work in the customer service industry too and It’s great to believe in your employees and be a united front, but you have to make the customer happy and try to keep a loyal customer base so your boss makes money and you keep your job. I explained that I understand that mistakes and miscommunications happen, but how it was unprofessional to not tell us and let us make the call on the rotation, and then charge, that the way the service advisor treated me was unacceptable, and that he still had not apologized! Then he apologized and stopped just making excuses and admitted what went wrong and that he would talk to his guys. Then just today I noticed that they had never replaced the engine/cabin filters/housings that are still chewed and full of rodent feces! Disappointing & stressful experience

We own a 2015 Lexus with 55 K miles and it had a value - janetok

We own a 2015 Lexus with 55 K miles and it had a value spring break while we were visiting from Spokane. Since there is no Lexus dealership in Missoula we took it to Lithia Toyota of Missoula. We offered to haul the vehicle back to Spokane for repair, but our service advisor said that their technicians were equally as good as what we would find at Lexus. We left the car in their hands and the cost to replace a value spring ended up at a little over $ 6,700 and was in the shop for 5 weeks. We were surprised and not happy when we got the final bill and were told that the service manager would contact us. We have never heard from anyone at the dealership. During the repair work they pulled the engine and transmission. The service advisor said they broke the transmission and did end up replacing it at no additional cost. We are very disappointed in Lithia Toyota and cannot recommend them to anyone. The dealership has very poor communication skills, the length of time for our repair was unreasonable, the cost to repair seemed very high, the repair job was apparently beyond the skill set of the technicians and we were very disappointed in the service managers follow up. We were informed that the repair service was completed when we received an e-mail asking us to fill out a survey before we had ever heard from our service advisor. We had to drive to Missoula and pick up the car on a Saturday and of course there was no one there that could explain what had been done to the car. My worst car repair experience ever.

best dealership there ever was!!! - the shark

best dealership of all time!! you will be missed and subaru's cant replace the Oldsmobile. billings will never be the same with out you.

Loving my new Ford F150! - Nick and Nikki

We live 110 miles from Great Falls and Bob Anderson did everything possible to have everything organized and ready to go when we arrived. He even stayed after hours waiting on us because we ran into construction on our way. A huge thanks to Bob and Greg for everything they have done to get us home with the truck of our dreams. They even bought and mailed us a spare key fob because ours did not come with one.