went to Don K Chevrolet in whitefish on Saturday 4/4/26. - jolynnrupp
went to Don K Chevrolet in whitefish on Saturday 4/4/26. I was looking to purchase a new or used vehicle. I wanted an SUV with Leather Heated Seats, Auto Lift gate and I needed a warrantee. I mentioned that I had a lot of items at home that I would need to tow. I drove a few different vehicles and settled on the 2023 Chevrolet Equinox premiere. I had a firm price range that I had to be in. I needed to be out the door for less than $30,000. I was very clear that I did not want a Subaru and I did not want to finance anything. When we went inside, they started talking about the warrantee. That was pushing me way out of my pricing that I could afford. I was very clear that I could not pay over $30,000. Then Blake, the sales manager, came up and asked if I could take a 3-year bumper to bumper warrantee instead of a 5-year bumper to bumper. He mentioned that it could save me some money. I asked if that could get me in the price range that I needed to be in. Then Blake came up with a paper that showed the Balance due of $29,413.33. I was thinking that it was out the door. I said thank you so much for getting me out the door for under $30,000. He said that he needed to get a deposit and then we will be done. I said that I would need to go to my house to get some cash. Then they gave me to the finance guy. The finance guy said that he wanted me to sign the contract before I left just in case, they got busy. Like an idiot I signed the paper and then headed out to my house to get another check and some cash. the amount that they said I would need to come back with just didn't make sense. So, I looked over the paper, and I noticed that they charged me more than I thought it was going to be. So, I got to the house, and I called them and I said Hey this vehicle was much more than I thought it was going to be. they said That I signed a contract and I was obligated to get the vehicle. I said I don’t want it for that price. I had not taken possession of the vehicle yet at this point, but they said that I have to take it because I signed for it. I mentioned that I wanted to unwind the deal. I was extremely irritated, but I just didn’t know what to do. According to them I had to pay the balance and take possession of the vehicle because I signed a contract. It was extremely irritating. I was very surprised that they would not work with me. They were closed on Sunday, so I called them 1sst thing Monday morning. I mentioned the price was an issue and by that time I noticed that the vehicle only towed 1500 lb. U needed a vehicle that would tow more than that. As I mentioned on Saturday, I have a lot of items that need tow. They mentioned that I signed the contract. Then I said I thought you had a 72 hour worry free guarantee. At that point Blake said that f I come back down before they close at 6pm he will swap this vehicle out for another one. So, I head down to Don K Chevrolet on Monday 4/6/26 before they close. Blake was not there I spoke with Travis Squires. At 1st he said they only have Subarus. IU mentioned that I cannot accept Subaru. I do not like the brand. He said that was all they had to show. So luckily, I had a couple of vehicles to ask about. I mentioned the Ford Edge Serl that they had on the lot. He took me out to look at that. He showed me the outside of the vehicle, and he said that it was not detailed yet and he did not have the key He said that he would extend my coming back so that I could test drive that one the next day. Then on Tuesday I contacted the dealership and they did not have that vehicle detailed yet either. I contacted them on Wednesday then again on Thursday and now again today on Friday 4/10/26. I’m not sure what is happening now. They have not contacted me back. I just really wanted to unwind the deal. Swapping vehicles out was a last resort and now they are not even willing to do that. At least they are not returning calls or messages. I feel extremely upset that they would treat me this way. I cannot recomme
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