I’ve bought two cars from Hertz Car Sales over the past - brianfarrar2448
I’ve bought two cars from Hertz Car Sales over the past several years, spending around $35K total, and I used to trust this company. But after my most recent experience, I can’t recommend buying a car here.
During my purchase, the salesperson told me the car had a specific feature that was important to me. After taking it home, I discovered the feature wasn’t actually included. Mistakes happen — but what matters is how a business handles them. When I brought this to Hertz’s attention, they admitted their sales staff isn’t properly trained on the cars they sell. Despite acknowledging this, the only resolution they offered me was a $100 “good faith” credit, which doesn’t come close to addressing the situation.
A business that won’t take responsibility for its own errors isn’t one you should trust with a major purchase. I strongly recommend that potential buyers avoid this location and think twice about purchasing a car from any dealer unwilling to fix their own mistakes.
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