655 Missouri Used Car Service Centers

I have been a customer of Hutcheson Service for many - denloe573

I have been a customer of Hutcheson Service for many years. I have always been pleased with their professionalism and friendliness and their eagerness to help!

Poor Customer Service. Vehicle was advertised as... - customer

Poor Customer Service. <br><br>Vehicle was advertised as having a CD changer. Bought Vehicle. Before leaving the lot, they could not find CD cartridge. Put cartridge in upside down, got it stuck. Ordered new cartridge, 3 weeks later still no cartridge (Assuming they knew a cartridge would not fix the CD changer). After calling several times, finally received the new cartridge, did not fix changer. <br><br>When confronting the manager about the changer, how the sticker states that the car was advertised as having a cd changer, he responds with... <br><br> "Is there a changer in the car?!" I said, "Yes, but it doesn't work". He replied with, "Well there you go". <br><br>After raising my voice, and being asked to leave the lot, he left me a garuantee to pay $50 toward getting the changer fixed. In reality that $50 was asorbed just by having a person look at it. So there was no $$$ from the dealer to actually have it fixed, only looked at. <br><br>Their argument was the amount of money they lost on this wonderful car, by selling it at that price. That wonderful car cost me $3000 in breakdowns (Power steering pump, crank shaft, and breaks), in a 3 month period. And the bumber to bumber warranty which could be taken to any Lexus dealer... a joke. It could be taken there, but the warranty company only agreed to pay a fraction of the cost, and I had to hunt for a used part. I dropped my warranty, ate the loss of my cd changer, and my only satisfaction was knowing I would never have to deal with them again.