Great Service Department - Jbucks123
We had our Venza serviced at Fletcher Toyota. I would like to thank them for their great Service Department. We live about 45 minutes away and frankly it would be closer and easier to go to Springfield for service as I work in Springfield. However we have not been impressed with Reliable and after our two visits to your office, we will not call Reliable again.
When I called Lauran to request a quote on our 120,000 service she was courteous and helpful. Given that my wife and young kids would be the ones to bring in our Venza, I am sensitive to their treatment and respectfulness of their time. I typically change our oil and do basic services at home in order to make it easier on my wife. After the appointment my wife had nothing but great things to say regarding her treatment and how her time was used. A huge thank you to Lauran and team for treating her with respect.
Later in the evening following our appointment, I reviewed the invoice for the services and discovered that your mark-up for parts is reasonable and not a lot more than what I can find them for online. I was pleasantly surprised by this finding.
Given our experiences at Reliable and their lack of concern for our time (my wife was trapped in the waiting room with our one year old and 4 year old, for four hours for an oil change and tire rotation with a scheduled appointment, that is just one example, I have others), I had written off buying another Toyota. However after our two experiences with your Service department when it is time to purchase a new vehicle Fletcher Toyota will be our first stop.
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