48 Missouri Lincoln Service Centers

I own a 1997 Mazda 626, purchased new, have always gone... - cbright

I own a 1997 Mazda 626, purchased new, have always gone to either Blue Ridge Mazda or the Independence Mazda dealer for repairs, mainteance etc., however have gone to Independence Mazda predominently. On August 2, 2004, I visted the Independence Mazda dealership, because the engine light came on, took it in, they did a diagnostic test and advised me that the car needed a purge valve, the service advisor JW told me they needed to order the part and would call me when it came in. I paid $79.95 on 8/2 for the diagnostic test and left. On the evening of 8/8/04, I had a message from Independence Mazda advising me that the part was in, so I took my car in the next morning to have the part put on my car, paid $106 and left, the next month the engine light came on again, I called and made an appointment to bring the car back, however the light went off and I was told that will happen sometimes air etc will cause the light to come on and as long as the car drove the same, no need to bring it in, so I didn't. On December 17, 2004, I heard a noise and the car started to aggitatate when it came to a complete stop, as if it would cut off, same thing it was doing on August 2 and again the engine light came on. I immediately contacted Independence Mazda Friday morning the 17th of Dec. and made an appointment to bring the car in at 11:00 on Saturday, Dec. 18th and was told that I needed an evaporated purge valve, I advised Charles Cupp that the part he mentioned sounded familiar, however I didn't have my receipts with me at the time and asked if he could check to see what was done to the car on 8/2 and 8/9/04 and asked if the car had more than 1 purge valve and how often the part should last, he pulled my file and told me that I had a check valve put on, on 8/9/04, I asked if this was the same as a purge valve and was told no, but I insisted that the purge valve sounded familar and I knew that was what was fixed back in August, but without proof at the time, I paid the $79.95 diagnostic charge again and was told the part was being ordered and was told by Charles that he could not guarantee me that the car would not stop on me, I told him I had to chance it, because I need my car, to get back and forth to work and had appointments that weekend. I left went home and located all paperwork reciepts for my car and located the receipt from Aug. 2 and Aug. 8th contacted Charles at the dealership and advised him that my paperwork showed that an evaporate purge valve was ordered on the 2nd of August and I received a call from Mazda on the 8th to have the part put on, so why did he show that a check valve was put on Aug. 8th when I was told that a purge valve was being put on, he told me he didn't know and couldn't help me, so I asked for his supervisior and was told by Charles no supervisor was in and I had to wait and call back on the following Monday, meanwhile I have no reliable transportation and am having to ask people for rides. I have tried calling Jim Hinden several times this morning and have been unsuccessful. I have been robbed and inconvenience by this dealership, they placed a part on my car that it obviously didn't need, charged me for it and have charged me again for another diagnostic test that showed the same results as on Aug. 2nd, and still I have nothing to drive and have had to cancel appointments scheduled months in advance.

Vehicle Purchase - exsalesguy

First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive. Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!

No like all the other car dealerships. - CaitlinG

My luck hasn’t been the greatest the past couple of months. It has been one bad thing after another. I was involved in a car accident, and my car was totaled out. I was put in a rental until the other persons insurance evaluated my vehicle. I knew the rental was only going to last for so long. I couldn’t let this car accident mess with my every day life. Therefore; I was proactive on the vehicle searching. A week after the car accident, I went to look at a 2013 Mazda CX-5. I educated my self about this vehicle, I read the whole history on that carfax. I got to the dealership, none of the sales people chased me down. I actually had to go inside and ask for assistance. My salesperson was Mark Kleve, a wonderful man. The dealership just got the vehicle, Mark didn’t know everything about the it...which was perfectly acceptable. We took the vehicle out for a spin. I was sold! So a couple days go by and Mark calls me. It was listed for $11,400. Not a bad price, even Kelly Blue Book agreed. Doesn’t hurt to try and knock the price down, right? Well... no budge. I was okay with that, because of KBB. Couple more days go by, and I kept finding myself looking back at that vehicle. I called Mark up, and told him that I want that Mazda. I advised him that my credit isn’t the greatest and I had no co-signer. What were my options? Mark got me in touch with their finance manager; Kim. Straight out of the gates, Kim was awesome. She was very helpful and acomadating. I put a little money down to hold the vehicle, giving the insurance time to write a check. The insurance did everything wrong and it took a few weeks to get the check. Kim and Mark were easy going, helpful, understand, and not pushy. They made this process more pleasant, thank you. And thank you to the Lou Fusz, for holding the vechine for much longer than promised. I will refer your business to everyone and anyone. Thank you! I’m so glad I got to take the Mazda home today!

Love my car! - Soulee98

Chuck is awesome! He had everything set up to the tee, found my perfect car for me right off the bat! Thank you so much!

My car and it's engine made it 17 miles before it overheated - I buy a lotta cars

After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 at their dealership on an engine they promised they would warranty all labor on. The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car. I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim.

TDLR not an honest shop. - Fox

TDLR not an honest shop. Will blatantly lie to you about what is going on with your vehicle. My sister bought 2 vehicles from there. Her kia was overheating, so she took it in. Jen told her it would get taken care of. She told my sister that her master mechanic looked at it, but it would have to be taken to Kia. Then she told my sister that they tried to drive an overheating car to St. Louis needs to be towed. My sister called me in to help, and it turned out it never left the dealership and was just the belt tensioner. It was never driven to Kia. The master mechanic never looked at it it was all just blatant lies. They gave her a $300 discount to compensate for the LIES. Then they took their Ford in for a new engine. Got it back and it had an oil leak, took it back in and got that fixed, shortly after the crank case breather on the new engine needs replaced and they are saying it is not covered and it's going to be $1k. Further, when I had my shop, they would try to steal my customers if we had to use them to reflash a TCM. Honestly, I don't know how anyone can run a shop, let alone a dealership this way, and still be in business. Or how Jen still has a job. And no, this honest review will not be taken down. The public needs to know what is being pulled.