142 Missouri Ford Service Centers

Mike and Eric always do a great job explaining service - Bronco Lover

Mike and Eric always do a great job explaining service work. Lucky to have them in Versailles!

TDLR not an honest shop. - Fox

TDLR not an honest shop. Will blatantly lie to you about what is going on with your vehicle. My sister bought 2 vehicles from there. Her kia was overheating, so she took it in. Jen told her it would get taken care of. She told my sister that her master mechanic looked at it, but it would have to be taken to Kia. Then she told my sister that they tried to drive an overheating car to St. Louis needs to be towed. My sister called me in to help, and it turned out it never left the dealership and was just the belt tensioner. It was never driven to Kia. The master mechanic never looked at it it was all just blatant lies. They gave her a $300 discount to compensate for the LIES. Then they took their Ford in for a new engine. Got it back and it had an oil leak, took it back in and got that fixed, shortly after the crank case breather on the new engine needs replaced and they are saying it is not covered and it's going to be $1k. Further, when I had my shop, they would try to steal my customers if we had to use them to reflash a TCM. Honestly, I don't know how anyone can run a shop, let alone a dealership this way, and still be in business. Or how Jen still has a job. And no, this honest review will not be taken down. The public needs to know what is being pulled.

Great Customer Service - Tdean

I can't tell you how pleased I am with this dealership and the salesman that sold us our last car. His name is Rick Nault and he has been terrific from the time we purchased the car through my last visit for minor service to be done of which he took care of making my appointment! The sale does not end with him! Superb Customer Service from all the employees at this dealership! Thank you so much!

Buying a Ford has been one of the WORST decisions I’ve - Sabrinaglover614

Buying a Ford has been one of the WORST decisions I’ve ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despite the marketing hype. I drive a 2020 Ford Fusion SE, and since November 2024, I’ve been stuck in a never-ending nightmare with this car. It’s had the same issue over and over again, and Ford has done nothing to provide a real solution. After spending over $600 in November to address a sensor problem that caused the car not to start, it ran fine for about three months. But in February, the same issue popped up again. I immediately tried to get it back to the shop, but I couldn’t get an appointment until March. When I finally brought it in, they charged me $200 for diagnostics—and then tacked on another $200 because they said it would “take longer” to figure out the issue. After all that, they claimed the problem was just the battery and charged me $299 for a new one, bringing my total to $715. They swore they had taken it for a “test drive” and that everything was fine, saying the car “just needed a new battery.” That explanation didn’t sit right with me, but I trusted them because, after all, this is the Ford service department. If anyone should know how to fix a Ford, it’s them, right? Wrong. Less than 12 hours after I picked up my car, it broke down again, leaving me stranded on the side of the road. And when I called the service department, they basically told me I was on my own for getting it towed. At this point, I’ve been dealing with the same unresolved problem for almost six months. The issue with the car not starting has never been fixed, and I’ve wasted time, money, and energy going back and forth with Ford, getting nothing but excuses. It sucks to be in this situation, and it makes me furious that they clearly have no idea what they’re doing—or they just don’t care. Honestly, I wouldn’t wish this experience on anyone. If you’re thinking about buying a Ford, don’t do it. They don’t care about fixing your car; they care about draining your wallet. And their so-called “experts” don’t seem to know how to fix their own vehicles. This car has been nothing but a money pit and a headache. I’ve owned several other cars in my life, including luxury brands like Cadillac, and NONE of them have ever given me this much trouble. Ford vehicles are unreliable, and the service department isn’t any better. I wouldn’t recommend Ford to anyone—save yourself the stress, frustration, and wasted money, and buy literally anything else. I’m determined to get to the bottom of this issue—even if I have to go public or involve my lawyer—because this is unacceptable. And judging by my experience, if you buy a Ford, you might end up in the same nightmare I’m in.

Their service department is 2nd to none, if you deal with - belstar10

Their service department is 2nd to none, if you deal with Morgan she will take very good attention to you and your needs and you might acquire a loaner from them at NC if it takes longer than originally estimated! From Dan

If I could give them a negative star review I would. Do... - Angeline Slayton

If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission oil being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced.

Ken Bahr's experience - KB

The service team is always great to work with at Warrensburg Ford. They take great care of me every time I'm there. Ed goes above and beyond!!!. I would highly recommend this dealership!!!.

I will never go here again and advise people to find an - moviattlovescats

I will never go here again and advise people to find an honest place to buy or maintain a vehicle. This dealer just tried to cheat me big time. I asked for a tune up on my onan 4000 motorhome generator last year and they said they did a carburator tune up and charged me for the work and $120+ for the kit and $278 to do the job. The motorhome sat all winter and was running rough so took it back for what it needs. This yr they said they don't rebuild those and a new carburator is $900+ and $500+ to change it - they said they checked around and that was the cheapest price I looked up the carburator and it is $400 at Onan and less than $100 elsewhere. I told them we will just pick it up. I told them when picking up that I looked up the carburator and the prices I found. They said oh I will look into it and get back to you. I then asked why he said they don't rebuild them as they charged me to do just that last year. He blubbered that he will look into it. Well 2 weeks later, no call. I looked up the problem of it running rough and saw that you can run SeaFoam through it to get rid of the junk from sitting all winter. I did that and it is running like a kitten now. I question if they did anything last year when they charged me $278 to give it a tune up. I also don't understand why they don't know to run the Seafoam through it to clean it out. So they tried to charge me $1600 to put a new carburator in my motorhome generator with 127 hours on it when it only needed cleaned out. Not sure they did anything for $278 last year. I would discourage people from trusting the dealership for anything. I will never buy a vehicle or take anything to them for service again.