142 Missouri Ford Service Centers

My car and it's engine made it 17 miles before it overheated - I buy a lotta cars

After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 at their dealership on an engine they promised they would warranty all labor on. The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car. I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim.

TDLR not an honest shop. - Fox

TDLR not an honest shop. Will blatantly lie to you about what is going on with your vehicle. My sister bought 2 vehicles from there. Her kia was overheating, so she took it in. Jen told her it would get taken care of. She told my sister that her master mechanic looked at it, but it would have to be taken to Kia. Then she told my sister that they tried to drive an overheating car to St. Louis needs to be towed. My sister called me in to help, and it turned out it never left the dealership and was just the belt tensioner. It was never driven to Kia. The master mechanic never looked at it it was all just blatant lies. They gave her a $300 discount to compensate for the LIES. Then they took their Ford in for a new engine. Got it back and it had an oil leak, took it back in and got that fixed, shortly after the crank case breather on the new engine needs replaced and they are saying it is not covered and it's going to be $1k. Further, when I had my shop, they would try to steal my customers if we had to use them to reflash a TCM. Honestly, I don't know how anyone can run a shop, let alone a dealership this way, and still be in business. Or how Jen still has a job. And no, this honest review will not be taken down. The public needs to know what is being pulled.

Great Customer Service - Tdean

I can't tell you how pleased I am with this dealership and the salesman that sold us our last car. His name is Rick Nault and he has been terrific from the time we purchased the car through my last visit for minor service to be done of which he took care of making my appointment! The sale does not end with him! Superb Customer Service from all the employees at this dealership! Thank you so much!

If I could give them a negative star review I would. Do... - Angeline Slayton

If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission oil being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced.

Ken Bahr's experience - KB

The service team is always great to work with at Warrensburg Ford. They take great care of me every time I'm there. Ed goes above and beyond!!!. I would highly recommend this dealership!!!.

I will never go here again and advise people to find an - moviattlovescats

I will never go here again and advise people to find an honest place to buy or maintain a vehicle. This dealer just tried to cheat me big time. I asked for a tune up on my onan 4000 motorhome generator last year and they said they did a carburator tune up and charged me for the work and $120+ for the kit and $278 to do the job. The motorhome sat all winter and was running rough so took it back for what it needs. This yr they said they don't rebuild those and a new carburator is $900+ and $500+ to change it - they said they checked around and that was the cheapest price I looked up the carburator and it is $400 at Onan and less than $100 elsewhere. I told them we will just pick it up. I told them when picking up that I looked up the carburator and the prices I found. They said oh I will look into it and get back to you. I then asked why he said they don't rebuild them as they charged me to do just that last year. He blubbered that he will look into it. Well 2 weeks later, no call. I looked up the problem of it running rough and saw that you can run SeaFoam through it to get rid of the junk from sitting all winter. I did that and it is running like a kitten now. I question if they did anything last year when they charged me $278 to give it a tune up. I also don't understand why they don't know to run the Seafoam through it to clean it out. So they tried to charge me $1600 to put a new carburator in my motorhome generator with 127 hours on it when it only needed cleaned out. Not sure they did anything for $278 last year. I would discourage people from trusting the dealership for anything. I will never buy a vehicle or take anything to them for service again.