109 Missouri Chevrolet Service Centers

This review begins with me taking my Chevy Equinox in... - Landon_fisher

This review begins with me taking my Chevy Equinox in because the gas gauge stopped working. I was told the part needed to be ordered and would take a week to arrive. A little over a week passed and I was contacted on November 16th to schedule my car to be repaired with the earliest opening being on November 24th. I brought my vehicle in on the 24th and was informed that it was the wrong part and that they would need to order the correct one. I called back on December 10th to schedule a second time to bring in my vehicle to hopefully get it fixed. December 17th was the earliest that they had an opening so I took that appointment day. At this point my fuel gauge is working after this second trip to have it repaired. I was informed that it was actually a recall and I didn't owe anything which was good news after the issues with getting the right part. Fast forward to Christmas/ Dec 25th and I noticed my vehicle leaking gasoline at my sister in law's home as I filled up my car and her driveway has an incline which was how the leak or lack of a seal became known. I didn't have this issue prior to my vehicle being "repaired" which upset me to say the least after everything else that came before this point. I call December 28th as the service department was closed and informed Tyler of the issue. He and I agreed to that they could check it on December 30th. I brought it in and explained how I was parked when the leak happened and he said they would check it out. I called a little late in the afternoon as I hadn't heard anything. I was informed that they couldn't find the leak and then became busy. I agreed that they could keep it another day to find the leak. I got my car back on December 31st with the leak supposedly fixed. I decided to fill up my car today and now it leaks parked in my flat driveway. Very disappointing after all the time and trips. I'm hoping I don't have any further issues that I have to use them for. Update 1-11-2021 I called the dealership back on January 5th very irrate that the leak still wasn't fixed. I was finally offered a loaner car while they attempted to fix the leak yet again. I dropped my vehicle off the morning of January 6th for them to work on it. I received my car back on the 7th as it was returned to me at my job. Which brings us to today. I filled up my tank and come to find out that my gas gauge is now wildly in accurate as when I go up an incline I had a reading of 3/4's full even though I literally filled up. No noticeable leaks were seen so I can only guess it's the fuel gauge. I took videos on the way home to document what I could and then documented it parked in my driveway to which the tank slowly and magically refilled itself slowly. Honestly I'm afraid to take my car back because I don't know what the next thing is that they will mess up while trying to fix one of their other mistakes.

The most knowledgeable and professional service and parts - donniebaker479

The most knowledgeable and professional service and parts department of any gm dealership I've done business with.

Service 08 05 2015 - azredegle

Service is always what I request. Service writer never tries to sell me a service or part that is not required.. Service personnel are very knowable and go beyond what is necessary to make you feel they know what they are doing.

Bought a new 2022 Cadillac In Clinton, but live in - Waynelongop

Bought a new 2022 Cadillac In Clinton, but live in Overland Park. We found the vehicle we wanted so drove to Clinton and purchased. From day one the back up camera did not work properly and the rear fender trim pieces did not fit properly. Made three trips to get these items fixed while having to si and wait for hours. Each time they either painted the trim pieces the wrong color or ordered the wrong size trim pieces. They did replace the camera, but it still doesn’t work. Their final solution was to tell me to take my vehicle to ANOTHER dealership since they don’t have the expertise to fix me car. They then tell me they are no longer a Cadillac dealer. I called Cadillac and they were even puzzled by this treatment, statement was maybe this is the reason the are no longer a Cadillac dealer, lack of knowledge and support. Jim Falk even had a new customer service person they hired call me to make sure everything was all right after my service appointment. When I said no they really didn’t know what to do other than pass me back to Dallas the service manager who has zero follow up skills. I see a lot of 1 star reviews, do yourself a favor and find yourself a reliable dealership that has the expertise to service your vehicle properly.

Vehicle Purchase - exsalesguy

First off - In my previous job I was the Internet Sales Manager at the largest dealership in Wyoming so I am very knowledgeable of fair market prices and how the car sales process works...This weekend I purchased a 2013 Ford Edge from this dealership. My salesman's name was Kiefer Scroggins. I had set the appointment the day before through the Internet Manager (Sheila Jackson). FYI... their Internet department is fantastic! Very quick to return my call on the inquiry that I had made through their website and helpful in setting up the appointment for a test drive. Back to Kiefer... Kiefer is a very professional, educated and detail oriented young man. He definitely does not fit the old-fashioned, dreaded car salesman stereotype that we all have dealt with in the past. He was very polite and extremely thorough and seemed to have in-depth knowledge on not only the vehicle that we wanted to purchase, but all Ford makes and models. He did a great job of explaining and showing us all the vehicle's options and capabilities. There really wasn't much deal making that had to be done. I had done my homework on comparing the wholesale vs retail costs of this and other similar vehicles within a 250 mile radius. This was by far the best pricing on this model vehicle that I could find. I would highly recommend purchasing a vehicle from this dealership (and would highly recommend asking for Kiefer) the next time you are in the market. Thank-you Jimmy Mitchel Motors and THANK-YOU Kiefer Scroggins!!!!!!!

Continuing Excellent Service - Margaret Koch

Routine oil change, tire rotation, inspection — first of 4 included in purchase of vehicle. I've been buying from Lou Fusz Chevrolet since I moved here 18+ years ago and I always take my vehicles there for service. As long as they continue to treat me well and keep my vehicles in top shape, I'll continue to patronize them.

No like all the other car dealerships. - CaitlinG

My luck hasn’t been the greatest the past couple of months. It has been one bad thing after another. I was involved in a car accident, and my car was totaled out. I was put in a rental until the other persons insurance evaluated my vehicle. I knew the rental was only going to last for so long. I couldn’t let this car accident mess with my every day life. Therefore; I was proactive on the vehicle searching. A week after the car accident, I went to look at a 2013 Mazda CX-5. I educated my self about this vehicle, I read the whole history on that carfax. I got to the dealership, none of the sales people chased me down. I actually had to go inside and ask for assistance. My salesperson was Mark Kleve, a wonderful man. The dealership just got the vehicle, Mark didn’t know everything about the it...which was perfectly acceptable. We took the vehicle out for a spin. I was sold! So a couple days go by and Mark calls me. It was listed for $11,400. Not a bad price, even Kelly Blue Book agreed. Doesn’t hurt to try and knock the price down, right? Well... no budge. I was okay with that, because of KBB. Couple more days go by, and I kept finding myself looking back at that vehicle. I called Mark up, and told him that I want that Mazda. I advised him that my credit isn’t the greatest and I had no co-signer. What were my options? Mark got me in touch with their finance manager; Kim. Straight out of the gates, Kim was awesome. She was very helpful and acomadating. I put a little money down to hold the vehicle, giving the insurance time to write a check. The insurance did everything wrong and it took a few weeks to get the check. Kim and Mark were easy going, helpful, understand, and not pushy. They made this process more pleasant, thank you. And thank you to the Lou Fusz, for holding the vechine for much longer than promised. I will refer your business to everyone and anyone. Thank you! I’m so glad I got to take the Mazda home today!

They were very helpful and courteous and I would most - Janetneeley

They were very helpful and courteous and I would most definitely recommend them to my friends

Rusty Hilton was my service writer at McCarthy Chevrolet, - Ed

Rusty Hilton was my service writer at McCarthy Chevrolet, Lees Summit. Rusty explained when certain service should be done to my vehicle. Was very professional and helpful. I would suggest if you have questions about service to your vehicle, give Rusty Hilton a call at 816-356-5610.

☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY - max.manley18

☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆ •This is going to be long buckle up, if your car still drives when their service department is finished with it. •In August I had my oil changed at molle 6 weeks and 3000 miles later and my truck was 2 quarts low on oil. Their response was dismissive at best stating that they use an electronic pump and they can't guarantee me that a piece of calibrated equipment is operating properly and that my trucks oil reserve is much larger and that 2 quarts low was nothing to worry about but I should start an oil consumption test because the truck is probably using the oil. (2023 silverado) •September 16th my check engine light came on with two glow plug circuit failure codes. I contacted molle and asked for any information prior to bringing the truck to them to be serviced, their reply was "well its something I haven't necessarily seen however we cannot rule out that a rodent hasn't chewed on the wires because they're soy coated and it happens way more than people think" •This issue escalated quickly to receive any update I was required to call them because I had heard nothing after 5 hours of them "working" on my truck. The update I received was that the main ground for the truck was broken off and that all the grounds on the truck had been tampered with by another dealership so it appeared that they caused this issue. (Service performed 4 months prior by other dealer was not related to any electrical issues) they have since retracted this statement and are now claiming I received the truck from the factory with a broken ground. •I was not offered a loaner/rental vehicle. As I have come to learn GM pays for rentals through a rental service for vehicle repairs under warranty. They told me that they had done everything in their power to get me in a vehicle and that I should "just borrow one from a friend or family" and that they had called every rental place in the Kansas city area and that none had a gm vehicle that they could allow the dealership to use. (I'm in a GM vehicle from a rental service using a different kansas city area dealership) •They did put me in a "loaner" vehicle on day two of having my truck. This Loaner not only was 500 miles from requiring an oil change but also had expired tags. They also wrote on the paperwork that the gas tank was full and the tank was hardly above half (I returned the truck with more fuel than I received it with) picture below of fuel gauge. •I never signed for work to be done with the vehicle. I was told on Tuesday September 19th I could not pick up my vehicle as it was not driveable and that they had dropped the exhaust to find the problem (attempting to relocate my truck to a more reputable dealership after reading the reviews here about Molle's service department) •Wednesday September 20th I called in the morning to ask about the part that they "overnighted" they didn't know where the part was but they had a tracking number. At this point of being run around and lied to I told them to get my truck out of their shop and I will have it towed to a more reputable dealership to be serviced at which point I was met with "well haven't we been bending over backwards for you" if lying is bending over backwards then yes. After this discussion and having to search who I needed to speak to by calling other dealerships their GSM contacted me and said they would move my truck free of charge to me and that the dealership would eat the cost presumably as a way to hopefully put an end to my pursuit. •Thankfully Wednesday afternoon my truck was taken to a dealership worth taking a vehicle to and I have been provided with updates during this entire process as well as having been put in a rental the day after they received my vehicle because as I guessed there were gm vehicles available. ☆☆☆☆DO NOT BRING YOUR VEHICLE HERE FOR ANY REASON☆☆☆☆

My wife took the car in and had a good experience with - ab0oa1

My wife took the car in and had a good experience with the dealership, very pleasant area to wait on car being serviced.