On every Frank Fletcher commercial I've heard, Frank - brian12
On every Frank Fletcher commercial I've heard, Frank talks about avoiding pricing confusion and says in order to do so, he puts the price on the window. Fletcher should also practice this in their parts department.
I recently purchased a brake caliper and a gallon of antifreeze from Frank Fletcher CDJ parts department in Joplin, MO for $375.50 plus $33.11 sales tax. The total on the invoice was $408.61. When my credit card bill came, I noticed I had been charged $420.87. Last Friday, I called the parts department and was told that they have a 3% fee on credit card purchases. Had I known that I would have written a check. The gentleman I spoke to said he said he was sorry and said he would talk to the person who failed to disclose this charge, so that it doesn't happen again. I said, "What good does that do me?" He said he couldn't do anything and said he would transfer me to the manager. The transferred call went to a voice mail and left a detailed explanation of the issue and my dissatisfaction. I have yet to hear back from anyone. It's only $12.26, but if you're going to brag about honest pricing, the have honest pricing.
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