The receptionist greeted me immediately, and Frederick - staneden
The receptionist greeted me immediately, and Frederick Smith arrived to help me within 30 seconds. Frederick was very helpful and knowledgeable. There was no hard sell, but Frederick understood what I was looking for and brought me vehicles to test drive. After four test drives, I decided to purchase a new GLE 450.
Frederick Smith was very accommodating and conscious of my time. I returned after three hours, the paperwork was ready, Frederick gave me a quick tutorial on how to operate my new Mercedes, and I was on my way by 4 pm.
I have received several calls from Frederick since purchasing, checking to make sure that all is well with my new vehicle.
I returned to have the installation of the I Bra, and Taurez who handled the loaner car was extremely helpful and accommodating.
‘Hatch’ was also very competent in his explanation of the documents, and of the add-ons, without hard sell tactics.
Hopefully my future dealings with the service department will go just as smoothly as they did with sales.
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