Started with an awkward sale since a car listed online - Mark
Started with an awkward sale since a car listed online wasn’t on the lot. More on that later. Service has been awful. Multiple trips for tires losing air and the 20,000 mile service. Ended up taking the car to another shop to complete the tire service. We were charged for an oil change that I am still not sure ever happened. The reason I’m not sure is when I got the car back the oil level indicated low oil and the service light was still on. We were reimbursed for the oil change when we brought up 20,000 mile service is free through Audi care, we brought the car back to actually do the 20,000 mile service and look at the tires since the brand new tires weren’t holding air. The only thing I do know is they did at least top off the oil and reset the service light. The tire light came back on the next morning. During conversation with the service director they mentioned they weren’t actually ever suppose to sell us this car as the reason it wasn’t on the lot at purchase was the owners son had it and when he gets a car it’s gone for a year and not for sale. Well you did sell us the car. After a lot of excuses of sensors or temperature change I brought the car to another shop to remove and remount the tires and have had no issues for almost two weeks.
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