We purchased this car at the end of November. - Ericaswim
We purchased this car at the end of November. Initially, the sales experience was positive. We were told the Infiniti we bought previously belonged to the owner’s best friend and, based on the Carfax report, appeared to be very well maintained.
However, just two months later, the engine began smoking. We immediately contacted the Audi dealership, but they told us they couldn’t even look at the vehicle until after the holidays. At that point, it felt like once the sale was complete, we no longer mattered.
Update: Three weeks later, Audi informed us they needed to send the car to Infiniti for further diagnostics. On Friday, January 9th, we were told Infiniti finally inspected the vehicle and determined it needs a completely new engine. The estimate is $9,700. Audi is refusing to take any responsibility, despite service records indicating recent mechanical testing before the sale.
The warranty we were sold only covers $2,000 of this repair. In hindsight, this explains why GAP insurance was pushed so aggressively and why the sale felt rushed.
What’s most concerning is how this situation has been handled. They repeatedly called my teenage son instead of speaking directly to me-huge red flag. When I called on Friday to speak with a manager, I was told they were “about to leave.” The employee, I’m assuming was the secretary or front desk attendant argued with me, then said the manager would call me the next day—and hung up on me. No one ever called back.
This entire experience feels deceptive and predatory. If this situation is not made right, we will be forced to pursue other avenues, as selling a vehicle with an imminent engine failure raises serious concerns about fraud
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