404 Mississippi SRT Service Centers

July 26, 2023 Zero stars but had to give one in order to - pjngautier

July 26, 2023 Zero stars but had to give one in order to post. This used to be a good Jeep dealership. I purchased my last two vehicles from this dealership. I also bought a prepaid oil change and tire rotation plan 3 years ago. Every time I've used it there has been a problem. The problems have ranged from being unable to get the service department on the phone to schedule ( I once had to drive over from the next city to the west as they were not answering or returning calls, and when I finally was able to speak to someone I was told I would have drive back the next day to receive the service), to one occasion where I was given the oil change but the tires were not rotated. When I asked why, I was informed that while the package I purchased included a tire rotation, I had not specifically asked for one. Yesterday, my car was shutting down at lights, leaving me stranded until I could get it going again, and the battery kept dying when the vehicle was shut off for a while. I drove to the dealership, and told the individual at the service desk what was going on, to which he replied "that sounds weird" and stared blankly at me until I got aggravated and left. Off course I wound up getting stuck at a light on the way home until I turned my engine off and restarted it. Today when I went for the oil change and rotation, I again asked that it be checked. When I was told what the problem was ( 2 dead batteries ) I was told it would cost over 700 dollars to fix ( over half being labor). I declined to pay and the service person told me they would finish up and get me out. When I checked out I was billed 53 dollars, which I questioned and the service desk person stated it was for evaluating the batteries, adding something about being sorry they don't work for free. I stated that I came yesterday with what I considered a safety issue, and was greeted with a blank stare. He replied that I was refusing the repair today, and it would have been the same yesterday. I asked the lady who took my payment to speak to the dealership or sales manager, and was told they had both taken today off. This dealership has lost my business. I will drive to a dealership in another city before I return to Crown. Also as I drove home, I pulled up the tire pressure screen, all tires were at least 3 lbs lower than recommended pressure. No one had checked and aired them up

From buying a vehicle to having it serviced, it is a good - ourplacetours

From buying a vehicle to having it serviced, it is a good experience. This is my second Envision from this dealer. How they handle business is the reason I returned.

Welcome and service was completed in a timeframe. - charles.lee13

Welcome and service was completed in a timeframe. All item that was ask was completed

We took our car for a recall for the windshield motor and - akcorbit25

We took our car for a recall for the windshield motor and our windshield was broken and they would not replace and they wasn't professional about the way they handled the situation. Very d

fantastic service department - roger

Ms. Shannon was so wonderful. She did everything she could to make sure my car was ready for traveling on Monday. Ms. Joan was also amazing.