406 Mississippi SRT Service Centers

Customer service is not a priority.. did some service... - Landon5158

Customer service is not a priority.. did some service work for me and bent a part of the trim when installing the néw radio but told me the trim bent because of the heat inside the vehicle. (It was the end of November at 70 degrees so that can’t be true) so now the trim above the radio has a bent spot in it. After Receiving approximately $5000 from my warranty company for installing radio and running boards I’m call back to make new appointment to have struts replaced on front end. I’m told to call back next week, they had a covid break out in the shop. So I wait about 10 days to call back to get an appointment and at this time I’m told that I may want to see what my warranty is because they have quit taken warranty work. I told him I wasn’t real sure what it was and they should have it in file as you just installed the radio.. then gentleman did not want to take a moment and look it up to see.. calls me back 15min later to tell me they ain’t going to accept my warranty anymore. No explanation at all.. so now since my local dealer won’t service my needs I’ll have to go out of town to get serviced. And I was actually looking to purchase a vehicle with Dossett.. glad I got to see the importance of their customers before I got in deeper with them. Because I never felt that my needs as a customer were ever a priority to them. And I even bought the whole shop lunch for doing the 1 and only service work they ever did.. if your vehicle has to go in the shop for a week or more.. plan to be without a vehicle for just that long. They will not give you anything to drive while yours sits on their lot while they wait to work on yours.. sorry I was such a hindrance to Dossett Big 4

Welcome and service was completed in a timeframe. - charles.lee13

Welcome and service was completed in a timeframe. All item that was ask was completed

We took our car for a recall for the windshield motor and - akcorbit25

We took our car for a recall for the windshield motor and our windshield was broken and they would not replace and they wasn't professional about the way they handled the situation. Very d

fantastic service department - roger

Ms. Shannon was so wonderful. She did everything she could to make sure my car was ready for traveling on Monday. Ms. Joan was also amazing.

This service dept. - razz1960

This service dept.is top notch.although we had a very early appt.,all the employees were smiling and on top of their game.They were very professinal and courteous.You have a shop full of dedicated employees that seem to love what they do.Thanks for the great service! Rebecca Clingan