Never in my life have I dealt with a place of business - KAS
Never in my life have I dealt with a place of business that is more about taking advantage of the consumer at all costs. Since moving to the area in November 2022, my vehicle has been turned into this dealership eleven times for some sort of warranty, recall, or damage repair that was caused by negligence of its employees. Damages that have been caused range from scraping the side of the vehicle, gouging interior trim, leaving clips out when putting the vehicle back together and having components fall apart, and putting a screw in my tire while in the body shop for paint repair due to a manufacturer defect (that I ultimately paid for because of the General Manager, Roger, not owning up to a mistake made by his employees and made me pay for damage they caused).
Most recently, my vehicle was dropped off on September 14, 2023 for my appointment the next day at 11:45 a.m. for a warranty repair and a recall for the wiring of the rear end of the vehicle. I was informed that these repairs should only take a couple of hours and be done by the end of the day on Friday. After I received no update by Friday afternoon, I reached out to get an update and was told by their Service Advisor, Emileigh, the vehicle had not been assigned and would more than likely be done on Monday. Monday afternoon., I stopped by the dealership to get an update on the repairs, to be told by their Service Advisor, Zach, that the goal would be to have it disassembled by the end of the day and hopefully have 100% completion of repairs by the end of the day on Tuesday. However, twenty minutes later while still at the dealership, I am approached by the Service Manager and told that my vehicle will not be worked on and completed for 3 weeks. I am then informed that if I wanted to skip the line and have my vehicle worked on that I could pay $250. Needless to say, I refused to pay the fee because I should not be paying a dime for warranty or recall work per state and federal laws. But after speaking with a multiple employees on Tuesday, I was informed that the dealership was under advisement from the leadership to make an effort to “manage out” customers that they no longer want to deal with. This can range from a customer requesting an update to a customer leaving a review that they feel is negative in nature. Knowing all of this, I created a case with corporate and brought forth my issues of concern from my experience at the dealership. On September 21, 2023, I received contact from corporate that they had reached out and spoke with Roger about the issues with my vehicle not being worked on, and his response was that the parts had not arrived yet and that no issues of damages to my vehicle have ever been presented to him. Convenient that the appointment for drop off was made after the parts had arrived, and all damages caused to my vehicle by their employees had been documented within their own system. So when corporate requested further information, I happily provided proof that the parts were on hand at the dealership for my repair.
Today I am informed that the General Manager has decided that they were no longer interested in performing the repairs. I was informed that it was due to receiving an email from corporate about my case and that I was not to be provided service. Ultimately, I am not welcome for business because I raised an issue with corporate, that they have repeatedly said cannot force them to do anything because of being an independent dealership, but mention if you have an issue with them to bring it up to corporate.
This establishment is one that will take advantage of you any way that they can. I have been open to having a meeting with any of the leadership of the dealership to receive the information directly and have only received information from their advisors. But I guess you cannot hold people accountable these days. Do yourself a favor and save yourself a headache and go elsewhere.
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