47 Mississippi Ford Service Centers

Appointment time for service was made and honored. - Ashcraft1972

Appointment time for service was made and honored. Work was done in a timely manner. Jeff Sarbeck was at the service desk and pleasant to work with. Sean in the parts department was very helpful with several questions. I enjoyed meeting with sales manager Jerry Hairston and sales consultant Albert Matthews.

Great customer service, timely, its great to have local - shellytrn

Great customer service, timely, its great to have local businesses which give quality, trustworthy service. 😄

Told to bring my truck in at 730, techs didn't arrive... - Steve

Told to bring my truck in at 730, techs didn't arrive until 830. At 930 they finally pulled my truck in for service. GREAT SERVICE. This was a recall for the 2nd time from FORD

Very pleased with Dealership. - Golfguy

We really liked our salesman Anthony. Extremely helpful & friendly. I brought my Escape in for my first oil change & was very pleased with the efficiency of the service dept. I love my Escape Titanium.

Convenient and easy access to the dealership. Greeted on... - Alexander Campbell

Convenient and easy access to the dealership. Greeted on arrival by a professional and friendly service manager. Ascertained my needs and immediately to my vehicle for servicing.

Dissatisfied with service department - bm39459

Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!

Excellent service department. - 750grains

Excellent service department. Friendly folks, good communication and attention to detail. Head and shoulders above most dealerships in the area

Pleased - djerby

I was totally pleased with the service i received from Metro Ford in Tupelo, MS. They got me in quickly and gave me the high lights of my service

I purchased a Mercury Cougar for my daughter in May 2010.... - Jonesgang

I purchased a Mercury Cougar for my daughter in May 2010. She reported having trouble with it and we discovered that the car had been invovled in a recall. We call Ford motor Company and were referred to this dealer for assistance with the problem. The service department at the dealership were very accomdating and helpful even though the car had not been purchased through their dealership. It took Ford almost 2 months to provide the needed part and I was not pleased with that. However,the service manager, Mike Fittes was very persistent in checking on the part for me and keeping me informed as to what was being done to get the part here. When the part did arrive, Mr. Fittes promptly call me and I took the car in and it was repaired quickly and efficiently. So far that seems to have taken care of the problem but if it does not you can be assured I will use Preimer Ford service department and in the future recommend their service department to my friends. Thanks to Preimer Ford for the concern shown in assisting with my problem and a special thanks to Mike Fittes.

Chris in parts saved my day. - aflounderlady

Chris in parts saved my day. Reprogrammed remote because I changed battery. Works like new. He's the best!

An Excellent Dealership! - Renee Rates

In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me. Thank you for being such a caring, professional, and wonderful team!