47 Mississippi Ford Service Centers

Great Service recieved - tom

We took our F-250 diesel to this dealership because we had heard our friends bragging about the friendly and professional treatment they had been receiving at Hallmark Ford. We will now be the ones bragging on Hallmarks service from this point on. We had taken my f-250 to other repair shops previously and had very mixed results. That was not the case at Hallmark we are 100% satisfied and will return.

So I’ve given them a month to make this right and they - Kristin Warren

So I’ve given them a month to make this right and they haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to be fixed and unstuck and their attempts to rig it by gluing the spoiler down only lasted about 10 days so now my hatch will not open all the way and they say they can’t do anything about. So instead of fixing my vehicle which is stated on the IOU I now have a vehicle with a hatch that I can’t open all the way. I will say my sales representative Landon Russell was awesome to deal with but everyone else I have dealt with and talked to have not been.

Told to bring my truck in at 730, techs didn't arrive... - Steve

Told to bring my truck in at 730, techs didn't arrive until 830. At 930 they finally pulled my truck in for service. GREAT SERVICE. This was a recall for the 2nd time from FORD

Very pleased with Dealership. - Golfguy

We really liked our salesman Anthony. Extremely helpful & friendly. I brought my Escape in for my first oil change & was very pleased with the efficiency of the service dept. I love my Escape Titanium.

Convenient and easy access to the dealership. Greeted on... - Alexander Campbell

Convenient and easy access to the dealership. Greeted on arrival by a professional and friendly service manager. Ascertained my needs and immediately to my vehicle for servicing.

Dissatisfied with service department - bm39459

Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!

Excellent service department. - 750grains

Excellent service department. Friendly folks, good communication and attention to detail. Head and shoulders above most dealerships in the area

I took my 2022 Ford Bronco in for a routine oil change. - LittleRita2025

I took my 2022 Ford Bronco in for a routine oil change. A week later, I noticed large amounts of oil stains in my garage and the gravel where I park at work. I took my vehicle back to Metro Ford and asked them to make sure the oil plug was tightened enough. Now I am a 71-year-old widow and can't do these things on my own. The service manager told me that the oil plug was damaged, and HE CHARGED ME $28 for the new plug. My neighbor was nice enough to clean my garage of the previous oil stains. The next morning when I backed out of my garage, there were more fresh oil stains on the concrete. This time I took my vehicle to a 5 minute oil change shop near my job to get their opinion. The shop manager there said the oil plug was still leaking because it was the wrong size plug. He gave (no charge) me the correct size plug. At this time I felt uneasy about everything the Ford Service Dept had done. I looked in the coolant reservoir to see if it was filled like it's supposed to be. It was "bone dry". The wiper fluid was very low. the brake fluid needed a little added to it. But I checked my paper from the Ford place and all of these were checked off from the inspection they did. The guy at the 5 minute oil change did this at no charge. I thanked him and left there gracious to him, but furious at the Ford place. I had to wait to take my vehicle back because this was on a Saturday. So my Bronce got parked for the weekend. On Monday I took it back to Ford service dept and was once again greeted by service manager. I told him it was still leaking. I told him what the other manager said from 5 minute shop. He said they order specific from the Ford factory. I told him about all my fluids needing to be filled but the form had all of them checked off. His response was "oh... I don't know why they would do that..." and chuckled as he walked off. He told me there is a factory defect on the oil pan and I am still under warranty. So they had to keep my vehicle until it comes in. Then I had to rent a car (yes, I had to pay for it, not them) until they get it fixed). Everyone I spoke to thinks that the tech who initially worked on it might have stripped out the oil pan by tightening it too much. If that's the case, they are trying their best to cover it up and call it a factory defect because I can't find anything about it online. They just don't want to take the blame for their own mistake!!! I do NOT recommend this place!!! Not even to change the pine tree scent hanging from your mirror. They might rip your mirror down and call it a defect.

I purchased a Mercury Cougar for my daughter in May 2010.... - Jonesgang

I purchased a Mercury Cougar for my daughter in May 2010. She reported having trouble with it and we discovered that the car had been invovled in a recall. We call Ford motor Company and were referred to this dealer for assistance with the problem. The service department at the dealership were very accomdating and helpful even though the car had not been purchased through their dealership. It took Ford almost 2 months to provide the needed part and I was not pleased with that. However,the service manager, Mike Fittes was very persistent in checking on the part for me and keeping me informed as to what was being done to get the part here. When the part did arrive, Mr. Fittes promptly call me and I took the car in and it was repaired quickly and efficiently. So far that seems to have taken care of the problem but if it does not you can be assured I will use Preimer Ford service department and in the future recommend their service department to my friends. Thanks to Preimer Ford for the concern shown in assisting with my problem and a special thanks to Mike Fittes.

Chris in parts saved my day. - aflounderlady

Chris in parts saved my day. Reprogrammed remote because I changed battery. Works like new. He's the best!

An Excellent Dealership! - Renee Rates

In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me. Thank you for being such a caring, professional, and wonderful team!