39 Mississippi Chrysler Service Centers

I was visiting the area and the starter went out on - my67rt

I was visiting the area and the starter went out on thanksgiving and had truck towed to your store. I explained my situation and your people took care of it and had me on the road Saturday

CDJR service advisors are outstanding! - Devin

CDJR service advisors are outstanding! Oil change and tire rotation was finished in no time!

Easy in and out. - BUDMIDGETT

Easy in and out. Prompt service. No pressure, no upsells or unnecessary maintenance. Nice atmosphere.

They did the work as promised. - rbaudo

They did the work as promised. Everyone seemed happy to be working there. Dealer ship was clean if you had to wait while your vehicle was being serviced.

The service was excellent and they did address my issue. - humphreysj

The service was excellent and they did address my issue. The service dept. people are very friendly..

It was my first visit here for a oil change. - meoshus johnson

It was my first visit here for a oil change. The staff was friendly and very helpful. I am looking forward to doing business in the future.

The technician was very knowledgeable And checked for - dan

The technician was very knowledgeable And checked for warranty and recalls. Very satisfied with the service provided.

I like this place. - Jellybelly

I like this place. Ain't never had any issues here. Give Alex a raise! She's always workin hard

Five Stars is NOT enough for these guys! - white575447

Five Stars is NOT enough for these guys! On our way to Oregon from Floriday, our Ram 2500 developed a driveline issue. We drove to their dealership Where Jim and Alan looked at our vehicle and within a day had us back on road! The owner allowed us to put our camper for the night while our truck was being repaired. No one wants to deal with issues like this when traveling but this guy's made every effort to make our stay pleasant and get us back on the road. Thank you so much for helping us out when we needed it the most! Richard, Diane and Birdie

Fast, reliable - GeraldW

Didn't take an appointment for an oil change but was able to get right in with barely any time to wait. Fast & efficient..had me out in less than 35 minutes. Would use again. Was recommended by 3 friends who have done business there for years. Nice waiting area. Clean restroom. Quick check out for payment & cashier seemed really friendly. Price was comparable & that says a lot since my Nissan uses synthetic oil.

Awesome service. I travel past a dealership and drive 45... - Kim Pilkay

Awesome service. I travel past a dealership and drive 45 minutes to get serviced here. This team is 5 star.

Let me start by saying that Randy in the service - Anita

Let me start by saying that Randy in the service department was a pleasure to work with. My husband and I was traveling home from a work trip when our 2021 Ram 2500 started overheating. We call the nearest dodge dealership to us, which happend to be Carlock CDJR of Tupelo. They were so helpful. Gave us the numbers to a towing company, a car rental and a hotel all right around where they were located. Of course the service dept. was going to be closed by the time we got the vehicle towed but Randy was waiting on us when we arrived. The service department got to work on our truck the following morning. It was ready for us to pickup by 11am Friday morning and we were back on the road home. I can't thank Randy at the dealership and Robby at HR Towing for all their help.

July 26, 2023 Zero stars but had to give one in order to - pjngautier

July 26, 2023 Zero stars but had to give one in order to post. This used to be a good Jeep dealership. I purchased my last two vehicles from this dealership. I also bought a prepaid oil change and tire rotation plan 3 years ago. Every time I've used it there has been a problem. The problems have ranged from being unable to get the service department on the phone to schedule ( I once had to drive over from the next city to the west as they were not answering or returning calls, and when I finally was able to speak to someone I was told I would have drive back the next day to receive the service), to one occasion where I was given the oil change but the tires were not rotated. When I asked why, I was informed that while the package I purchased included a tire rotation, I had not specifically asked for one. Yesterday, my car was shutting down at lights, leaving me stranded until I could get it going again, and the battery kept dying when the vehicle was shut off for a while. I drove to the dealership, and told the individual at the service desk what was going on, to which he replied "that sounds weird" and stared blankly at me until I got aggravated and left. Off course I wound up getting stuck at a light on the way home until I turned my engine off and restarted it. Today when I went for the oil change and rotation, I again asked that it be checked. When I was told what the problem was ( 2 dead batteries ) I was told it would cost over 700 dollars to fix ( over half being labor). I declined to pay and the service person told me they would finish up and get me out. When I checked out I was billed 53 dollars, which I questioned and the service desk person stated it was for evaluating the batteries, adding something about being sorry they don't work for free. I stated that I came yesterday with what I considered a safety issue, and was greeted with a blank stare. He replied that I was refusing the repair today, and it would have been the same yesterday. I asked the lady who took my payment to speak to the dealership or sales manager, and was told they had both taken today off. This dealership has lost my business. I will drive to a dealership in another city before I return to Crown. Also as I drove home, I pulled up the tire pressure screen, all tires were at least 3 lbs lower than recommended pressure. No one had checked and aired them up

I must edit this review. - frederick_marsha

I must edit this review. Obviously saying I was robbed is hyperbole. I am angry and every thing else stands as written, but I was not robbed. I was robbed today at Griffis Motors, Philadelphia, MS. I called yesterday (1/10/24) to ask about REMOTE START being added to my car. There’s supposedly a dealer code that will add it if you have push button start and the right remote. “What do I do for that to happen?" I asked. “We have one key fob here and it’s about $350 + tax” was the reply. I agreed to come in the next day (1/11/24). When I walked in, I gave my name and said I had called yesterday about REMOTE START for my car. The person I talked to walked me back to the shop. When I spoke to the young man there, I said I had come to get REMOTE START added to my car. I gave him my insurance card so he could get the VIN. I said it was for the Jeep because the Suzuki already had REMOTE START. I only needed REMOTE START added to the Jeep. Still no statement from them that they couldn’t do REMOTE START for me, only give me a new key fob. I waited less than an hour, paid my bill ($372.58) and left. On driving away, I realized I hadn’t asked how the REMOTE START worked, plus my radio was off and I didn’t know how to turn it back on. I went back to the dealership. I went in and told them about the radio. When the young man from the shop came, he said it would just be a moment. Then I asked how the REMOTE START worked. He said that my car wasn’t programmed for REMOTE START. I knew then I had been duped. Actually, I think everyone made a silly mistake but I knew then they wouldn’t own up to it. The usual xx started. “Who told you you could get REMOTE START?” Doesn’t matter – your dealership told me. “You must have said ‘key fob’ and we misunderstood.” No. I repeatedly said REMOTE START and nothing else. “We can do the REMOTE START for $1000 + labor. And I’ll even give you $150 refund for the key fob.” You know … the one I didn’t need that I had now. Bottom line – they refuse to refund my money. I have a key fob I didn’t need and no REMOTE START which I did need. I cannot in good conscience recommend Griffis Motors to anyone.

Not truthful - kjem

I brought my vehicle in because of a roaring noise I heard. They replaced struts but told me it was still going to make a noise until I got new tires. I took car to a tire place. There was a bearing going out which the Dodge place never mentioned. When that was repaired I didnt hear the noise anymore. I pd. $1200 to Dodge for their so-called repairs then had to pay about $700 more for more repairs at other shop. Heritage is fine for lightweight stuff..but I really felt like I was just told what I wanted to hear because I was a woman who couldnt dispute them. Well, they put me in a possibly dangerous situation with the bad bearing. Im very dissapointed that I was treated like this.

There service department has caused more damage than what... - dj1834

There service department has caused more damage than what the vehicle came in for on six different occasions. Only once was the vehicle repaired properly the firs time.

Jeff Wilson is my go to whether I am buying a new vehicle - jimmy_G

Jeff Wilson is my go to whether I am buying a new vehicle or getting my truck serviced. I went in for an oil change last week and it was quick and I paid exactly what they told me it would be.

We dropped off our car for a door that would not lock and... - lwallace0781

We dropped off our car for a door that would not lock and an oil change. We were told it would be around an hour. We came back two hours later to see our car sitting in the parking lot. We ask if it was finished and they told us no so we went to the waiting room. An hour later (after watching our car sit in the parking lot during most of this time) they returned to tell us it was almost finished and they could not find a problem with the door. When we got in the van and locked the doors the door would still not lock. So after 3 hours of total wait time they decided a part needed to be ordered and we should leave it overnight. Waiting 3 hours after being told it will take an hour, talking and playing instead of fixing the car, and then being told it is fixed when it is not is not good customer service.