406 Mississippi CODA Service Centers

I took my 2022 Ford Bronco in for a routine oil change. - LittleRita2025

I took my 2022 Ford Bronco in for a routine oil change. A week later, I noticed large amounts of oil stains in my garage and the gravel where I park at work. I took my vehicle back to Metro Ford and asked them to make sure the oil plug was tightened enough. Now I am a 71-year-old widow and can't do these things on my own. The service manager told me that the oil plug was damaged, and HE CHARGED ME $28 for the new plug. My neighbor was nice enough to clean my garage of the previous oil stains. The next morning when I backed out of my garage, there were more fresh oil stains on the concrete. This time I took my vehicle to a 5 minute oil change shop near my job to get their opinion. The shop manager there said the oil plug was still leaking because it was the wrong size plug. He gave (no charge) me the correct size plug. At this time I felt uneasy about everything the Ford Service Dept had done. I looked in the coolant reservoir to see if it was filled like it's supposed to be. It was "bone dry". The wiper fluid was very low. the brake fluid needed a little added to it. But I checked my paper from the Ford place and all of these were checked off from the inspection they did. The guy at the 5 minute oil change did this at no charge. I thanked him and left there gracious to him, but furious at the Ford place. I had to wait to take my vehicle back because this was on a Saturday. So my Bronce got parked for the weekend. On Monday I took it back to Ford service dept and was once again greeted by service manager. I told him it was still leaking. I told him what the other manager said from 5 minute shop. He said they order specific from the Ford factory. I told him about all my fluids needing to be filled but the form had all of them checked off. His response was "oh... I don't know why they would do that..." and chuckled as he walked off. He told me there is a factory defect on the oil pan and I am still under warranty. So they had to keep my vehicle until it comes in. Then I had to rent a car (yes, I had to pay for it, not them) until they get it fixed). Everyone I spoke to thinks that the tech who initially worked on it might have stripped out the oil pan by tightening it too much. If that's the case, they are trying their best to cover it up and call it a factory defect because I can't find anything about it online. They just don't want to take the blame for their own mistake!!! I do NOT recommend this place!!! Not even to change the pine tree scent hanging from your mirror. They might rip your mirror down and call it a defect.

Service was great. - bettyboop

Service was great. Our Wait time was minimal Service personnel was very good and very helpful

Quick service, comfortable waiting area, reasonable price! - Cajun01

They told me what time to come, took my car as soon as I checked in and one hour later it was ready! Great service!