501 Minnesota Used Car Service Centers

This review is for Wally McCarthy Chevrolet-Cadillac in... - sgtshag

This review is for Wally McCarthy Chevrolet-Cadillac in Forest Lake, MN. This is the worst car buying and service experience in my life. I purchased a 2009 Chev Cobalt. Within days of the purchase I had a coolant leak. The Wife called the service dept to schedule warranty repair, but we couldn't be scheduled for a week. I felt that this was unacceptable, because we practically just drove the brand new vehicle off the lot. I contacted the salesman, Jim Danielson, who was able to get the car in right away. A couple of months later we had oil leak. We got the car in right away and it was fixed in a day. The oil pan gasket had to be replace, which required an oil change, but they didn’t reset the oil life indicator. This could lead someone to service the car earlier than necessary. So far not too bad of an experience, but it goes south from there. I receive a call from a GM representative and here’s how the conversation went: GM Rep: "Congratulation on your purchase of a 2009 Chevy Cobalt" Me: "Thank you" GM: "I noticed that you didn't purchase an extended warranty, may I ask why" ME: "Sure, I couldn't afford it" GM: "You bought a brand new car but you can’t afford and extended warranty? (sarcasm)" ME: "That's an insulting way to put it" GM:"I'm just asking a question" Me: "I’m educated person and it sounded to me more like you are making a personal statement than asking me a legitimate question” GM: “Oh, so you think you are educated… OK.” He hung up the phone. That same day I received a Customer Satisfaction Survey from the dealership and filled it out honestly. I explained that after having a coolant leak just days after the purchase, I wasn’t initially scheduled for service for a week and that I had to call the salesman to get it in right away. The service manager called me and among other things told me that my customer survey comments weren’t true. I’m confused. Do they send out these surveys so that their employees can call me to argue about my experience or are they trying to improve customer relations? The service manager was very defensive and argumentative. He seemed to be inferring that I shouldn’t dare say something negative about the service department. This is particularly shocking since it was the dealership that solicited my opinion. Spread the word, BEWARE of this dealership!!!