800 Minnesota SRT Service Centers

Damaged vehicle. - Jodi

We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.

Took the money and ran. - marty

Had them replace a starter on my truck. They used a reconditioned starter not a new one. 8 days later same problem they "fixed" returned. They would not help with the tow necessary to get the truck to them (2 miles), they would not offer to replace the faulty part without it costing me 2 1/2 hours of shop labor time......very expensive. No communication with management, no offers to assist or help in any way. I have done business with that shop before a few times but I will NO LONGER do business with that shop. They do not stand by their work and that is unacceptable to me.

I knew the owner from years ago. I was in desperate need... - Abused and Oppressed

I knew the owner from years ago. I was in desperate need of a vehicle and I thought that he would be the one to help me in my time of need. I was unemployed and close to being homeless. I took my last 900 dollars and asked him to sale me a vehicle for about $1500. I came back a few days later and gave him another $500 from the sale of my other vehicle. I told him that I needed it to be in fairly good condition. I didn't want to spend a lot of money in repairs because I didn't have the money. He took me for a test drive in a 18 yr old vehicle on a straight road. He talked me into buying the vehicle for $3286. While driving home I found out that there was a lot play in the steering, a lot of knocking from underneath due to the need of ball joint shocks and struts and bad rack and pinion. I begged him to put me something that was safe enough to ride children in because I often ride children to and from church. I just found out buy his brother that he charged me $1000 more than the list price and even the list price was about $800 to $1000) above what the vehicle sales for. I had paid my bill of $108 dollars faithfully and was never late and always paid in full. I asked him almost 3 months ago if he would forgive the debt because I could no longer drive the vehicle because of the condition. I had a mechanic look at the vehicle and he told me that the vehicle was to dangerous to drive and that it was dangerous when I bought it (He explains preexisting conditions like ABS deterioration of components, rack and pinion completely shot shock and struts needed to be replace.) The mechanic stopped writing a list of things that need to be repaired because the cost was too much. He stopped at around $2300.This did not include replacement of the brake system. He said tht would forgive my debt and never did and it is now a negative mark on my credit report. Both him and Secure Auto Loan who financed me , THEY ARE BOTH LIARS AND CHEATERS. He lied and he cheated a women who was already having a hard time in life. And Secure Auto kept passing me around like I was a foot ball when ever I would call to address the issue. I learned a valuable lesson. Know the character of the person you are going to give your money to. Do your research before you give your hard earn money.

great customer service! - wookiecookie66

great customer service!! got in and out just like my service righter said. i dont no his name but he has been there every time i have brought my truck in

Exemplary integrity. - Al

Exemplary integrity. Justin, Jesse and Cornerstone in general were great. We had our 2018 F150 in for some warranty and recall work. One of the repairs had an error that caused an issue a couple weeks later. Cornerstone Ford got it diagnosed and taken care of. We were very happy with Justin and Jesse’s communication. Overall, their honesty and integrity has Cornerstone Ford as tops for us.

Amazing!! Hassan Ghazi was amazing!! he was so helpful... - nau.alexis17

Amazing!! Hassan Ghazi was amazing!! he was so helpful and kind! I will most definitely be coming back and asking for him! Great experience and was so calm and willing to help!

My wife brought her 2010 Silverado for an oil change they - Thebigchuck

My wife brought her 2010 Silverado for an oil change they said the oil pan gasket was leaking we had them change the oil pan gasket do to service they overfilled it by 1 1/2 quarts when she called back to tell them it was over full on oil a service writer was extremely rude to her on the phone and acted like we did not know what we were talking about I would not recommend anyone to buy or service any vehicle from this dealership.