8:45AM: My son took his 2019 Kia into Kia of Bloomington - Bob
8:45AM: My son took his 2019 Kia into Kia of Bloomington (KoB)a few weeks ago for a scheduled factory recall service and found out they ran out of the parts, so he had to reschedule for 5-30-24. On Friday 5-31-24 he got his car back and noticed on Sunday that antifreeze was spraying and dripping out on his exhaust manifold, leaving very little antifreeze left in the radiator. We called KoB on Monday morning and was told that we could bring it back in on June 13th, 10 days away with no car to use. I am stunned that KoB doesn’t jump on this situation immediately. Due to their repair work, it has been a big inconvenience to us, and it could have and still could result in a much bigger repair, if the engine ran out of antifreeze and lock up. My expectations were thinking they would say how sorry they were and send out a tow truck, so the situation doesn’t get worse and get us in right away. Who knows, maybe they will surprise us yet by doing the right thing.
3:30PM, car is fixed. They did do the right thing. Oscar Diaz, the original advisor called me back within an hour or so this morning. He said to bring it in and they would take care of it, and they did. We still need to pick the car up, but Oscar assured me that it is now fixed correctly. Thanks Oscar!
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