Two weeks ago, I brought my Jeep Wrangler in for service... - james.kaphingst
Two weeks ago, I brought my Jeep Wrangler in for service at the Stillwater location, and I was informed by Rae that I need new brakes and rotors as soon as possible. I told her I will be back in about a week or two to have them replaced. A few days later I hit a large pothole and one of the brake pads fell out and it started to grind on the metal and the noise was horrific.
Therefore, I drove the vehicle right to the Stillwater dealership, and Dustin the head service advisor greeted me upon arrival, and I informed him of my recent situation, and he was able to get it in immediately for service and the brakes and rotors were replaced and the vehicle was ready for pick-up the next morning.
I must admit in the past there were some issues with turning vehicles around in a timely manner. However, that no longer is the case!
I want to acknowledge Jeff the technician for doing an awesome brake job along with Dustin for the excellent customer service experience.
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