72 Minnesota Buick Service Centers

Terrible Customer Care - NJC34

Purchased our vehicle here and have used the shop for all major repairs (anything but oil changes). Dealership is 50 miles from home. Was in Two Harbors and the vehicle died. Called shop for assistance and they REFUSED to help. Would not look at car, provide a loaner car, would not offer a tow even! Service manager made it very clear that he was not going to help. Will never do any business with this establisment again. They do not give a xxxx about customer loyalty or your business.

They failed to detect a failing transmission - Rocky

Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.

Incompetent and awful customer service!! Last year they... - cncbill

Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!! Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so! OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!

ON A TRIP AND MY CAR BROKE DOWN, THIS SERVICE DEPARTMENT... - march

ON A TRIP AND MY CAR BROKE DOWN, THIS SERVICE DEPARTMENT WENT ABOVE AND BEYOND TO HELP ME. THANKS A BUNCH.