58 Minnesota Buick Dealers

We did not end up purchasing the vehicle we inquired... - Matt

We did not end up purchasing the vehicle we inquired about. The vehicle was sold before we were able to make it to the dealership to test drive, which was entirely on us. We bought a vehicle at a different dealership. The salesperson at Paynesville Cheverolet Buick, Bailey, was extremely helpful. Their sale of the vehicle we were looking at fell through and Bailey had kept our information and reached out to see if we were still interested.

WONDERFUL CUSTOMER SERVICE - Paul DesJardin

Not only did they get us into a brand new vehicle but they also were able to locate a bank that may be able to help us refinance and lower my payments on a different vehicle. I will recommend them and we will return in the future.

As always, Shannon and crew do a great job of listening, - bjorgensen001

As always, Shannon and crew do a great job of listening, performing the needed service tasks, eliding the unnecessary ones, and offering the best recommendations for keeping our vehicle serviced properly

Took my car in with immediate service from sales and - pastordavidstoeger

Took my car in with immediate service from sales and service department. Great to work with and fast!

We have a 2017 Chevy Trax. - cpranch55

We have a 2017 Chevy Trax. Bought new in November 2017. It came with a 3 year 36,000 bumper to bumper warrantee and a 5 year 60,000 powertrain warrantee. Last month we had to take Kellys dad to an appointment in Bemidji, MN, a 70 mile one way drive. Coming off the four lane to the stoplight the oil light came on and the car talked to me saying "low oil pressure, shut down!" There was a Chevy dealer about a mile away, Dondelinger Chevrolet and I nursed the car to within a 1/4 mile. I could go on but the end of this is I spent $250 on motel rooms and $1,372 to get our car back because Dondelinger said it wasn't covered under warrantee. When we got home I went to Grand Rapids GM where we've had all the service done since new. Oil and filter every 3,000 miles, new tires, turbo fixes (covered under warrantee) and showed them the Dondelinger invoice and the said and SHOWED me on the computer it should have been covered under the powertrain warrantee. Called GM customer service to have them help. After three weeks they said they could do nothing and offered me a $100 discount on any further services. So I'm done with GM/Chevrolet, and I hope anyone who may in the future be looking at buying any of their cars remembers this, THEY LIED TO ME!!!

Great Dealership! - DPesta

Great Dealership! Cody Thompson was very accommodating and not high pressure. Loved the whole buying experience.

Misrepresented the condition of a used vehicle. - GrandSlambert

I purchased a used truck from them that was advertised as in "Excellent" condition. Since purchasing the truck in November I have spent $1,300 repairing leaks in the oil, coolant, and power steering systems. I had to entirely replace the high pressure lines that had obviously been leaking while on the lot. Now I have a $1,400 estimate to fix the air conditioning - a system I was told by the salesman was working even though it's obvious the system was leaking when they sold it to me. I have contacted the dealer with no resolution. BUYER BEWARE! DO NOT purchase a used vehicle from this dealership unless they provide a warranty. I was not provided one and not given any option to buy an extended warranty. They knew this truck was in poor condition and lied about it to get it off the lot.

They failed to detect a failing transmission - Rocky

Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.

ON A TRIP AND MY CAR BROKE DOWN, THIS SERVICE DEPARTMENT... - march

ON A TRIP AND MY CAR BROKE DOWN, THIS SERVICE DEPARTMENT WENT ABOVE AND BEYOND TO HELP ME. THANKS A BUNCH.

I had a good car buying experience here. Chris was very... - Timmy

I had a good car buying experience here. Chris was very helpful. No pressure or pushy vibes when I was in the store. I will be back!

We didn't feel pressured by the salesman - Missy0913

We bought our daughters first car, after buying it as is the car had some issues and knowing they didn't have to help with the cost or repairs they helped my daughter to make it a pleasant experience for her

Everything was very smooth and Alex was thorough. - KS

Everything was very smooth and Alex was thorough. He had all the paperwork ready when we arrived so our appointment was quick.

Mark lance - troy

I brought my vehicle in for service and they damagedon't my truck they did pay for the damage but would not cover my fuel for running around for estimates it's a 30 mile round trip to town which I would have to drive 4 times plus another vehicle with my wife to pick me up and drop me off when it's done. Also they never told me about the damage and they all knew about it thank god I saw it before I left the dealership mark Lance would not pay me 25.00 to cover fuel costs I will have from this . Mark Lance thinks it's funny that I ask for that he laughed in my face I will never do business with them again

Incompetent and awful customer service!! Last year they... - cncbill

Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!! Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so! OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!

AFTER PURCHASE WAS TOLD IT WAS IN ACCIDENT - joschmo

AFTER I SIGNED THE PAPERS AND GAVE THEM THE CHECK THE SALESMAN SAID IT HAD BEEN IN AN ACCIDENT, DISHONEST, I COMPLAINED THEN CROSBY SAID I WAS CRABBY, WOULDNT YOU BE ?