Car buying has ALWAYS been a stressful experience. - Mel B
Car buying has ALWAYS been a stressful experience. No matter how prepared I am, the grand cacophony of texts and emails is overwhelming. This time around was no exception...until...Mike from Nissan of Macomb rose above the hubbub. He didn't send a message that said, "Call to schedule a drive" like all the others. Instead, he answered our initial inquiry about a specific car. Rather than simply saying it was "available" he took the time to detail the entire cost so we knew immediately that it was in our family's budget. This is how we prefer to work.
His attentiveness "drove" us to start our physical search at Nissan of Macomb. The dealership was clean and we were welcomed immediately.
Throughout the entire process Mike was kind, professional and patient. He answered our questions, listened to what we were looking for and was never pushy. We had come in a couple of hours before closing and never felt rushed to leave.
Our first choice in vehicle was available on site and he pulled it around for us himself. The other two were not available, but he brought out one of their equivalents. He took his time explaining features and answering our questions. He also encouraged us to take a test drive for longer than we'd planned.
We loved the car that was our first choice. We'd come in with pre-approved financing from our bank. However, Nissan is running end-of-month incentives and we were able to get a better rate through Nissan.
Mike took us to the reception area, showed us the window where we could see the service area and offered us refreshments. While sitting there to wait for our application to be processed, I realized we had grossly underreported our income. I ran to find Mike in a panic. That's when I met Noah who was very friendly and professional. He found Mike for me within moments of my talking to him.
Mike took me to Corey who was just about to send our application. My adrenaline was rushing so my thought process was slowed. Corey and Mike stood with me while I calmed down and Corey (who was also incredibly friendly) worked through the math with me. I mean, I was totally frazzled and both of them were so incredibly helpful and patient.
Our application was processed quickly and before we even realized it, our new car was taken for detailing. We knew when we started this process that we wanted to buy soon. We had done our homework, but we honestly hadn't thought that we would go in and come out with our car the same night.
Mike guided us through everything remaining friendly and patient the whole time, even as it grew past closing time. We were taken to do our paperwork. I believe the gentleman who helped us is named, Richard, but I was so tired at that point I may have that wrong. So sorry if I do. "Richard" guided us through the paperwork without being pushy and was very professional.
At this point, I'm sure everyone wanted to go home, but we were still treated so well by every single person we met. Corey even came out to congratulate us on our new car as Mike was handing us the keys and going over a few features.
I know this review is long, and perhaps won't be thoroughly read by consumers, but I hope the owners and managers of Nissan of Macomb do read every word. Mike, Corey, Noah and Richard as well as everyone else we encountered were absolutely wonderful. We are thrilled with our purchase and the entire process.
We look forward to continuing our relationship through the service department and will make this our first stop when it's time to replace our other car.
Thank you for making what is typically a very anxiety provoking process for me run seamlessly. This is a gem of a dealership!
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