806 Michigan Used Car Service Centers

We use to be happy with Albion Ford but from this last - Jackie

We use to be happy with Albion Ford but from this last experience with their service department, there is no way I would recommend this dealership to anyone. If the service is not there then do not buy from them. My daughter took her truck in on 6-22 because from an earlier visit they told her the timing chains went out. They also told her this would not be covered under warranty. When she questioned this then they and told them she spoke to the warranty department they said they would have to tear it down to determine whether this was due to ware and tear or if it was a warranty issue. They then told her to bring the truck in on 6-22 to tear it down to determine if she would have to pay for the repairs or if it would be covered under warranty. Went today 7-28 and nothing was done with it. Not only were no repairs done but also charged her $330.00 dollars for her to pick up the truck and take it someplace else. The service people were extremely rude and I will no longer do business with them again. From this experience, I would no longer recommend them to do business with.

We were in Alpena from Houghton for a hockey tournament - Jammelsch

We were in Alpena from Houghton for a hockey tournament and our side blind zone alert system malfunctioned, which also affected the locks, airbags, and key fob. Worried about getting home, we brought it here and they quickly diagnosed the problem. Even though they couldn’t do the complete repair to replace the modules, they did a quick fix (unplugged the defective module) in under an hour for under $50. I can’t say enough how helpful and knowledgeable the service manager Steve Bruski was! Bruski deserves a brewski! I highly recommend getting service or buying a vehicle here.

outstanding customer service! - Lisa Rudolph

I have bought Hondas for years because they are so reliable. This week I needed to bring in my 2013 CRV for a "hesitation" at lower speeds, and Honda service fixed it. But not only did they fix it, it was free of charge, because Honda had determined some older vehicles developed this same problem so they provided an automatic extended warranty. All labor and service was covered free! I am so impressed! Their vehicles are great, salesman Jason was so helpful and informative when I purchased the CRV, and their customer service (if any repair should be needed) far exceeds expectations!

This was our first time engaging with the Volkswagen... - nroman0912

This was our first time engaging with the Volkswagen dealership in Muskegon Michigan to deal with a very long and complicated case for our car. The reason I am writing this review is because Beth was such an amazing advocate for us. She went above and beyond to ensure that all the parties involved in our claim were updated and she was so good about calling and even texting back, even when the shop at Audi Muskegon is always so busy. She made me feel so much better about the situation and explain things in a way that made sense. I am thankful to have had her around to help with the car and keys, and also validate my feelings. Long story short my car I was ready for pick up and works beautifully. Thank you Beth.