44 Michigan Subaru Service Centers

THE BEST DEALERSHIP IN WEST MI. - Garret Mitchell

THE BEST DEALERSHIP IN WEST MI. Great deals, friendly faces, & honesty. I will continue to send friends and family here.

Would like to thank Nuo Gojcaj for recently helping me... - michelebergstrom

Would like to thank Nuo Gojcaj for recently helping me with my recent purchase of a 2017 Crosstrek. The key was getting stuck in ignition, and after a few text messages, he was able to have me bring car in for repair. There was no loaner available, but I am fortunate enough to have a great family. Thank you again to all at Subaru who where involved. Love driving my Crosstrek. Michele Bergstrom

Both sales and service employees go out of their way to - JHIRSCH916FPD

Both sales and service employees go out of their way to make sure I am satasfied with both their product and service.

Very good service work done on vehicle. - ash_k

Very good service work done on vehicle. Good customer service and communication. Took only 1 hour to complete.

The service department is amazing and Sam was able to - J Cantu

The service department is amazing and Sam was able to take care of our issue even though we weren’t customers since we live in IL. I truly appreciate all the help and work they did for us. I would definitely go and visit their dealership again when I’m traveling to visit my daughter at school.

Great first time service. - slklevy

Great first time service. Appreciated the video from the mechanic too. Plan to return in the future

Hi Terrance helped me get into a vehicle when nobody else - kane64947

Hi Terrance helped me get into a vehicle when nobody else could. He worked on it for me all day yesterday, came in today and got the car. He was very professional and understanding. I will let all my friends and family know to go to this location only for future business. Thanks Terrance

I have yet to have a good service experience - Marquette Local

I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet. Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived. All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru? With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.

Fox Subaru again provided the most annoying experience. - kitchendesigner

Fox Subaru again provided the most annoying experience. Brought my car in to have the AC recharged. It turned out to be a four-hour fiasco. They tore out every filter in the car, told me I needed more than $2000 in "necessary" repairs. Their nasty methods of "upsell" are not appreciated and I will NEVER return to this dealership for service. In the future I will drive to either Muskegon or Kalamazoo for service. Subaru of America will be hearing from me. This dealership is in need of serious customer service training and Subaru Service training on how to listen to what the customer wants, not what THEY, the dealership, wants to do to increase their service sales. Avoid FOX Subaru and any cost!

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

I feel as though I need to share as it's left me feeling - abatayeh

I feel as though I need to share as it's left me feeling swindled after my Outback was in their shop for over 3 weeks. Originally on March 19th, 2024 I had brought my 2012 Outback in for service. I advised Jordan of a water sound coming from the dash. He informed me that the technician would test the system and if there was any issue (including head gaskets) they would be able to diagnose it and get word back to me. I let him know before leaving I tried burping it myself and where I thought the problem might be on front driver side (which turned out to be exactly where it was originating from). Fast forward to March 27,2024 I was given the vehicle back with these notes: "Technician performed cooling system leak test-states no leaks at this time-technician tested headgaskets and vehicle staying at operating temperature. Technician found air in cooling system-technician burped system to correct clients concern. Road tested to verify repairs. Complete. (39 - Nick *****- M284555)" While picking up the vehicle I had noticed coolant on the lower engine cover but was told that was due to having the system burped - then drove home with no issue (5 miles). On March 29th, 2024 I needed to help my father move a storage unit and drove 35 miles there and back to get it done. Half way home my engine dash light came on due to overheating and had to tow it 15 miles back home. I returned the Outback to Hodges 2 days later and was told by Jordan there were blown welds on the radiator, and that the head gaskets have now failed. The repairs to try to undo what was done start at $3000 and would increase as they found more things wrong. Asked about the pressure test and how that would of failed on blown welds? After that he let me know he had miscommunicated in the email and there were not blown welds on the radiator and that this was due to a head gasket failure the whole time. I'm not sure how all of this this would have gone unnoticed with the tests that were performed according to the notes 2 days prior. Especially when a head gasket test was specifically outlined in the work order. After speaking with the service manager Greg I was told there was nothing he could do and that this has now gone from a $500 repair to now a new engine is needed. After I had admittedly lost my temper and started leaving - was approached by Jordan and was told I needed to remove my vehicle right away or they would have in impounded. Luckily I was able to talk to Greg (basically forced to shake his hand) again and have it picked up the next day. They understand they have you at their advantage and it absolutely shows. If this was all found on the original diag it wouldn't be so personal - but the way this was handled was borderline criminal. I'd advise if you do decide to come here to document absolutely everything. I'm now looking at a new engine and maybe some time in small claims once I get the invoice for the new engine. Thank You Hodges Subaru.