1,432 Michigan Rivian/1000 Service Centers

Great service as always , explained everything in great - Hd33db1

Great service as always , explained everything in great detail. Great place to do business. Will be back

The absolute only place that I get my cars serviced at! - Michael Johnson

The absolute only place that I get my cars serviced at! Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and TJ! Outstanding customer service! See you all in a few thousand miles!

Good Morning ☀️ Ben the Service Man was very Honest and... - Robin Johnson

Good Morning ☀️ Ben the Service Man was very Honest and Professional we need more people like him. Thank you for the Good Customer Service Ben!

the thing i like the most about them is they always get - kmeredith

the thing i like the most about them is they always get me in when i request even if i call at the last min.

Great service experience. Took my Terrain in for warranty... - jhparrott

Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.

Great Job to all. - birdlady1958

Your service department is great. Jason has always been very help full , all of the men & women that work in this department are always friendly.

This is a friendly dealer who does what it takes to keep... - pauliem

This is a friendly dealer who does what it takes to keep a customer. I have had complaints and they were resolved. I have purchased a car for my daughter and myself and will continue to give the dealer an opportunity to sell me another. Reference the ratings: you have to be pretty bad to get a 1 and near godlike to get all 5s. Thats my rating system. ; )

Amazing service, quality parts AND people, competitively - Scott Kennedy

Amazing service, quality parts AND people, competitively priced, factory and aftermarket warranty coverage, loaner vehicles

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Lynn Campbell from the service dept is wonderful can't - Jsdmjt

Lynn Campbell from the service dept is wonderful can't thank her enough she is very concern about her customers thank you again

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Well organized layout and ease of entry for service call - dhodges00

Well organized layout and ease of entry for service call drop offs. Friendly, smiling staff from sales to service.

Best service I've ever had at a Ford dealer. 200 times... - Luigip2800

Best service I've ever had at a Ford dealer. 200 times better than North Gate Ford. Service managers are straight shooters and very knowledgeable and friendly. I will recommend them for Ford repairs. Service manager Steve is GREAT!!!

Today, my service Advisor was Mark Formosa. - ITPRO76@GMAIL.COM

Today, my service Advisor was Mark Formosa. I was in and out in time under the estimate I was given. Mark was professional, courteous, and answered all of my questions. Both Matt Burns and Jim Raj were also Helpful. I've been going to LaFontaine for over 15 years with four (4) different vehicles! They are very knowledgeable, helpful and provide excellent service! By the way, my first New Vehicle purchase was from LaFontaine Toyota (87 Corolla)! Thank you: • Jim Raj • Mark Formosa • Matt Burns

ET helped me connect my phone to my vehicle and explained - Hi

ET helped me connect my phone to my vehicle and explained features I had forgotten about

Service - Shanda

I went in to get my car fixed and the customer service was excellent as well as service. I would recommend Ann Arbor Kia dealership.

I had my Mercedes serviced here for years and bought my - JMsax

I had my Mercedes serviced here for years and bought my new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remember her name but she was a bit older.

Same DTC, same story, no repairs.. - Disgruntled Owner

I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

There are two ways a dealership can impress me. The... - Carsten

There are two ways a dealership can impress me. The first is to 'get everything right', and the second is to 'make everything right'. My first experience with the LaFontaine Volkswagen service department was the latter. After some initial issues with the service department, I'm happy to say that they went out of their way to make things right for me. Bravo to Jason and the team.