22 Michigan Kia Dealers

I had a nice discussion regarding the car's features, and - Anirudh Chauhan

I had a nice discussion regarding the car's features, and the staff was exceptionally accommodating in assisting me with test driving a couple of variants to finalize the deal.

I was driving home pulling in my driveway and saw bumping - williamdowner111

I was driving home pulling in my driveway and saw bumping my front tire I called the summit place Kia. The person over the phone or computer told me it would be over a month to get in for a new tire I asked to speak to Marcus he got me in within an hour got my tire changed fixed it was quick fast easy wash my car very very pleasant very good person to work with Marcus good guy been doing business there for years. I would highly recommend asking for Marcus when you go there and you will definitely get good service

Nice personable service. - sarah

Nice personable service. Christian worked hard for me to find the best deal at the right price.

Ronnie is very professional, he really took the time to - madison caraway

Ronnie is very professional, he really took the time to help me and my fiancé find the car we really loved!! Absolutely recommend Ron, he’s a great guy! 10/10

This was our second KIA purchase at this dealership. - Csharp122

This was our second KIA purchase at this dealership. After a negative experience at a different KIA service department, we knew we had to return to Summit Place KIA East for our next purchase, and their service department. This time was better than our 1st purchase. Everyone is so friendly and professional. From the receptionist to our sales consultant (John Rivers) to the finance manager (Dan), everyone was welcoming and appreciative of our business.

I appreciate them addressing my recalls in a fast and - BWDZ75

I appreciate them addressing my recalls in a fast and efficient manner. Always a wonderful experience

I had several bad experiences over the last several days - Jim B.

I had several bad experiences over the last several days looking at used cars. When I arrived, both vehicles had damage. I contacted Ralph and told him exactly what I wanted to see. He took a nice video and told me exactly where there were dents and dings National, where the other two dealerships did not. I purchased the vehicle the next day. Thanks Ralph! You did a great job.

Everyone was helpful and professional and the cars are - lucyloufour

Everyone was helpful and professional and the cars are great. I couldn't be more pleased. They've followed up well too.

AJ helped us on the car! - iantbecker05

AJ helped us on the car! It was fast, easy and we got a great deal!

6-27-2024: I went in with our 2018 Kia Soul, for the - discerning customer

6-27-2024: I went in with our 2018 Kia Soul, for the ignition lock security upgrade. For this particular visit; our experience was 5 star. John Czarniak, the Service Advisor, "rolled out the red carpet", and treated us like family. Our car was done sooner than expected, and we were happy to have the security upgrade. While I was in the write up area, I noticed that the several mechanical techs working on the cars all seemed to be working hard to get the cars done, and out. Our service experience was great.

Absolutely the BEST dealership we've ever been to! - joni080898

Absolutely the BEST dealership we've ever been to! John in the service department went above and beyond to fix our car. He was so professional and told us, in detail, the repairs needed. It had MAJOR repairs and was all fixed within a one week time period and for a reasonable price. We will drive the half hour anytime in the future to go to this dealership!

It was an okay visit. - Rachel Stimac

It was an okay visit. Just got my oil changed but I specifically asked for my tires to be filled and Elisa even wrote it on the maintenance checklist for the service department...but they never filled my tires & they never even filled out the checklist like they're supposed to...checking off all the things they looked at & completed while my car was back there. Of course I didn't know my tires weren't done until I was on the freeway a few miles away. I called & talked to Elisa and she offered to have me come back...but forget that. I shouldn't have to. Had they even looked at the checklist & completed it...this wouldn't have been missed. Elisa was nice enough to offer me a credit on my account for next time due to the trouble. She is the only reason I gave 4 stars instead of 3.

Before buying a car from Jeffrey Auto in Roseville, MI, - Vasileski86

Before buying a car from Jeffrey Auto in Roseville, MI, please read this. I previously purchased a Kia Forte from this dealership, so I returned expecting a professional experience. Unfortunately, this visit was far worse. On December 23, I stopped in intending to purchase a new vehicle. I was clear about my budget and what I was looking for. I asked to test-drive a Kia Niro, but the initial salesperson dismissed the request and said it didn’t fit my parameters, refusing to work with me. I requested another salesperson and was sent David, a sales manager. Before I could finish explaining my needs, he interrupted me and called me an idiot for looking at a Kia K5 seat on the showroom floor—despite the dealership having over 100 vehicles and customers being allowed to examine cars. This was unprofessional and unnecessary. Eventually, I worked with Tommy, who treated me respectfully. After about 90 minutes, we agreed on a vehicle at $35,800 out-the-door (taxes included). I placed a $500 deposit, and was told the car would arrive the day after Christmas. The car did not arrive on time. On December 29, I was notified it had arrived and went to the dealership with my parents. My father is disabled and was present because we were using his credit to secure a better interest rate. Despite only needing about 20 minutes to obtain insurance information, we were made to wait nearly two hours with no explanation. Then Kris, another sales manager, attempted to sell me an extended warranty package for $3,800 (paint, tires, rims). I declined. After that, the paperwork suddenly showed the financed amount as ~$27,800, even though: • Sale price: ~$35,800 • Cash down payment: $10,000 • Expected financing: ~$25,800 When I questioned this, I was given confusing explanations involving interest-rate adjustments, but the numbers still did not match the agreed deal. After three hours, I left. The next morning, I contacted the dealership and requested either: 1. The original deal agreed upon with Tommy, or 2. A refund of my money Initially, this was denied. Only after further pressure did they suddenly agree to the original number—but by then, I had lost all trust and decided to take my business elsewhere. I informed them I would be picking up my $10,000 cashier’s check, which I have a receipt for. As of writing this review, I have been unable to reach anyone at the dealership by phone. This entire experience involved: • Disrespectful treatment • Excessive delays • Confusing and inconsistent pricing • Pressure tactics I am sharing this so hard-working Americans don’t go through the same experience. Strong recommendation: Go to Summit Place Kia on Hall Road instead. Ask for Joseph or Leanne—excellent people, transparent pricing, and professional service. Even the owner was present. I’ve included my closing documents from Summit Place Kia for reference (708 credit score).

Family has been buying Kia's from Feldman kia for years. - igilgallon

Family has been buying Kia's from Feldman kia for years. Buying experience has been good. Then we go to the service lane later for any number of repairs. Not once has that been a good experience. It got so bad we don't even come out to Feldman to address recall repairs. I dont know what happened to this dealer group but we won't even purchase a new or used vehicle from Feldman

Buying a new vehicle can be (and often is) a stressful - bubak

Buying a new vehicle can be (and often is) a stressful and unpleasant experience. This was just the opposite. From the initial negotiation phase through the delivery and even the meeting with the finance guy, everything was top-notch. My salesman Zac, and Nate, the Sales Manager, made negotiations and delivery smooth and easy. Austin, "the finance guy," explained the packages he had to offer, but he wasn't pushy at all. Zac took the time to set up my Kia Connect app, and even though I was very familiar with the EV9 (having owned one before), he made sure that everything was in order, and he answered any questions that I had. Throughout the process, communication was outstanding. I live in Northwest Indiana, close to many Kia dealers in the Chicago metro area. Taking the time to shop at Fox Kia North in Grand Rapids turned out to be a very good decision.

The Service group is doing a great job. - JOHNSBERES

The Service group is doing a great job. Justin and Matt are a pleasure to work with. Their stock is high enough that if I ever have a tense issue going forward, I trust they will take care of me. Keep it up TC KIA, and keep these guys.

WATCH FOR PRICE HONESTY! - rmarsh1957

WATCH FOR PRICE HONESTY! I WAS INTERESTED IN BUYING A NEW 2024 KIA TELLURIDE FROM KIA OF JACKSON. IN TALKING TO TWO DIFFERENT SALES PEOPLE, I WAS TOLD THAT THEY HAD A $3,000 MINIMUM TRADE-IN ALLOWANCE PROMOTION. SO, I ASKED THE FIRST AGENT FOR DETAILS AND FOR SOME REASON HE COULD NOT CLEARLY EXPLAIN HOW THAT WORKED. THE MSRP OF THE CAR I WAS INTERESED IN WAS $42,980 SO IT WOULD SEEM ONE COULD GET $3000 OFF THAT MSRP. “JOE”, THE FIRST AGENT SAID THAT THE MSRP PRICE WAS A SPECIAL INTERNET PRICE AND I WOULD NOT BE ENTITLED TO ANY FURTHER PROMOTION. (SO MSRP MUST BE “SPECIAL PRICING”! …WHAT A DEAL). A FEW DAYS LATER I CALLED KIA OF JACKSON AGAIN TO LEARN EXACTLY WHAT THE $3000 MINIMUM TRADE DEAL WOULD ACTUALLY BE. THIS TIME I TALKED TO AGENT “RIVER”. SHE ALSO HAD A DIFICULT TIME MAKING ME UNDERSTAND HOW THIS PROMOTION WORKED BUT FINALLY SAID I WOULD GET $3000 OFF THE PRICE THE CAR WAS ON THE LOT…“THE LOT PRICE”. OK THEN I ASKED WHAT IS THE “LOT PRICE” FOR THIS CAR. SHE LOOKED IT UP AND SAID IT WAS $44,480 ($1500 ABOVE MSRP!) SHE CONFIRMED THAT I COULD THUS GET THE CAR FOR $41,480 ($44,480 - $3000) PLUS TAX & FEES. I TOLD RIVER TO PLEASE EMAIL ME THE WINDOW STICKER ETC. I SUBSEQUENTLY GOT HER EMAIL AND I WAS SURPRISED WITH A NEW LOT PRICE…THE MESSAGE SAID “…The lot price of the vehicle will be $45,980.00.”! SO, WHEN I WAS PLANNING TO EXERCISE THE $3000 MINIMUM TRADE-IN PROMOTION THE PRICE OF MY CAR INCREASED AND SO IT ENDED UP GETTING CHANGED TO EXACTLE $3000 HIGHER THAN THE MSRP. I THINK MOST PROSPECTIVE CUSTOMERS WOULD AGREE WITH ME THAT THIS KIA OF JACKSON PLACE WOULD BE A GOOD ONE TO AVOID.

My wife and I have been leasing a new Kia through Nichole - Don

My wife and I have been leasing a new Kia through Nichole Vandendries at Kia of Grand Blanc for our last 3 leases. Granted, we live a good couple hundred miles from Kia of Grand Blanc, where there are two other dealers considerably closer, but neither of those could match the price as well as Nichole's help in arranging everything that needed to be done to make it all come together. Her help and professionalism really can't be beat from all the other dealers we have dealt with over the years.

Highly recommend. - kallen

Highly recommend. Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very easy.

Jordan was amazing, I had been looking for a 2023 Kia - djnason11

Jordan was amazing, I had been looking for a 2023 Kia Sportage Hybrid and Oklahoma doesn't have them yet. I called dozens of other dealers from the West Coast to the East Coast and Jordan was the only salesperson that was all over it. LaFontaine Kia of Dearborn didn't have a crazy ridiculous Market Increase on the vehicle and it was within reason. They had what I was looking for and made the deal happen. Jordan arranged for transport and everything was a 10 Star Performance. He was available and still is if I have any questions or need anything at all! Would definitely purchase from him again!