160 Michigan Jeep Service Centers

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

Richardson replaced my ac pump at their Gladwin location - alanhaughton

Richardson replaced my ac pump at their Gladwin location 18 months ag, charged $3000.00 Same vehicle, less than 12000 miles late another compressor failure, had to take to the Standish dealership since the closed their Jeep and dodge division in Gladwin. Surprise the work I was told had a two year warranty want. Now they claim I only had a one year warranty and I need another $3200.00 to fix . They had my commander a few years earlier for three months and said I needed a motor. Took it to another repair shop and it only needed a new wire to o2 sensor and a tps sensor I’ll never trust Richardson again

After holding vehicle for 1 week and replacing front... - carramba

After holding vehicle for 1 week and replacing front suspension parts the alignment was done by "professionals with 55 years in business". As result of the work tires are shut (the steal belts are showing - severely toe in with inside of the tires worn off) - replacement plus alignment ran $800 plus for the set of four. The manager subsequently refused full reimbursement after initially honoring it several dais prior. They will never have my business again.

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

the dealer ship always takes great care of all our needs - matt

the dealer ship always takes great care of all our needs and goes above and beyond.

Charged me over $500 and it still don't work! - Loyal Mopar driver

I own beautiful Chrysler 300C and the drivers power seat switch works intermittingly.............so figuring it's a dealer part I would let them fix it. They call and say the car is ready, I go to the couter to pay and was handed a bill for $501.55. They said it was a module and not the switch. (Funny, I could wiggle the switch and get it to work, so this made no sense to me) Frustrated I paid the bill and on the way home tried the switch, and it still don't work. I hate to go back as they will just figure out a way to charge me even more money! I currently own 5 late model Chysler vehicles, and have owned dozens more thru the years, every time I deal with this Dealer I leave feeling abused! (Once I was there in the Parts Dept, trying to get a dealer only part, and the guy behind the parts counter actually tuned his computer screen towards me, handed me the keyboard and WALKED AWAY!) Yeah, like I'm ever going back. (And I'm currently driving to Detroit area dealers looking for a new Durango)

The service department is the worst! - rrivard883Rose

The service department is the worst! Stopped and explained to one of the girls I had lost power a couple times, it has 2 recalls and radio screen is black and if they could look at it and she said she could get it in December 11th and that was just to look at it. I swore at her and went inside and told my salesman, Jake Symon who went out with me and got the system working again in only 1 minute. This is the 3rd time In 7 months I've had problems with this service department. I tried reaching Jake LaPart, manager and left message but he never replied back. There was no reason to have to wait 2 weeks to have it looked at. Shame on St.Clair Chrysler for how they handle their faithful/loyal returning vehicle buyers. All 3 of my trucks I have leased from them I have had to reach out to Ram and end up with them being serviced by another dealership! My thanks and appreciation to Jake Symon for the kindness and caring he has shown me. Just to say, I will never take another vehicle there for service ever again, I would drive to another state if I had to. The girls they have at the service desks suck as well. All I have left to say is after losing all power twice now, once on I-75 if it ever happens and causes a crash I will sue them as well as Ram. If your gonna sell vehicles then put people in service that can at least look at the vehicle. I just want to warn anyone who is considering their service avoid them at all cost. Shout out to my salesman Jake Symon, I highly recommend him for your next vehicle! I had high expectations with Jake LaPort, mngr, but after this experience he was a big let down to not return my call especially since I was out of town when this happened!

Truthfully I have never had a worse experience than... - drew.cox96

Truthfully I have never had a worse experience than dealing with this dealership. I have a 2020 Dodge Ram 1500 that needed a heater core replacement. The replacement took 11 days (without a loaner i might add). I get the truck back and it was whistling like a hot tea pot. I take it back to the dealer and they take it for another 3 days. Saying they went through the dashboard again and found nothing they write it up as a faulty windshield. Get the truck back, have 2 windshields put in and the noise persists. Upon my own search I found 2 bolts missing from the dashboard that were xxxxxxx in air (which how do you miss that mistake twice) I told the dealer about it and they finally addressed it and told me they would reimburse me for the cost of the windshields. Which is only right because it was their employees sheer ignorance and negligence that caused these problems. However, they would not and did not, I had to go through Ram Customer Care. To top it all of the service manager is absolutely useless, alluding problems and not very professional in mine or my case manager's opinion. I would not recommend this dealer to anybody looking for good, reliable service.

Excellent service Jordan took care of my Jaguar and got - cpalmer01

Excellent service Jordan took care of my Jaguar and got me back on the road!

Thanks Dan McDonald really appreciate you help you make - Millerrd3265

Thanks Dan McDonald really appreciate you help you make it really easy for me to get the car loan thank you for your help👍

I always feel at ease when I work with Don Riley and his... - wojosa

I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan

I’m on my 4th vehicle through Szott and will continue to... - AnMc

I’m on my 4th vehicle through Szott and will continue to use them in the future. My last two dealings were with Will Jackson. I told him exactly what my needs were and he met all of my expectations. The entire staff at Szott has always been friendly and professional. The service department is both quick and efficient. I’m a truly satisfied customer and in this day and age it’s rare to say or hear.

Terrible service department. - Dceleskey

Terrible service department. Was quoted 3 different prices. All wrong! They could not explain. Would love to talk to manager

Never Again - Jee111

Worthless after you buy a brand new car. They won’t help you with a single thing. Don’t bother. Go elsewhere for your own sanity.