159 Michigan Jeep Service Centers

Appalling Customer Service - Anonymous

Appalling customer service. I waited 4 1/2 days just to get a diagnosis only to find out a day later that the diagnosis was wrong. Went to pick my car up it cost me $860 which included a $100 part I was never aware it needed. So, I walk out to get my car and its not put together, the back seat was taken off with wires hanging out and such. After making this issue known they never did anything to fix it and a manager never called me like I was told. All around awful customer service.

Worst dealership for service ever. - Rgilham15

Worst dealership for service ever. I will never take another vehicle there again. The service manager is terrible. I will let all of my fellow workers at Stellantis to never deal with this dealership. I have nothing but issues with the service department ever since Golling took it over from Riehls.I have a factory extended warranty, Im bringing the car back for the a/c a 2nd time as they failed to repair it the 1st time. I get told the same thing rental car is only covered for 1 day they will need it at least 2 days just to diagnose the problem but they dont have a rental for me. No one called to confirm my appt. I called and left a message with the service writer 2 weeks ago never received a call back. I have been going to Parkway Chrysler and never have an issue. I just made an appt with them. The service writer pulled up my info saw that I have an extended warranty and put me in for a rental reservation for that time. Like I said I will let everyone I work with never to deal with Golling. Im done

Awesome customer service from the time that I arrived and - rmunn26

Awesome customer service from the time that I arrived and left. Superior customer service from the staff!

Excellent service! I've recommended my friends.I... - Blessedgrandma61

Excellent service! I've recommended my friends. I appreciated the help Gale Cvitkovic offered to be sure all my questions where answered. I would definitely return in the future!

We have a Jeep Gladiator & love it. The people are very... - Linda

We have a Jeep Gladiator & love it. The people are very friendly & helpful, explained all the operations, love the service. Great Staff! Would recommend this Dealership highly.

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Lynn Campbell from the service dept is wonderful can't - Jsdmjt

Lynn Campbell from the service dept is wonderful can't thank her enough she is very concern about her customers thank you again

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

They (Jennifer) did make it right! - Catbits

They (Jennifer) did make it right! My vehicle was cleaned. I was unable to remove the bad review.

I hate leaving reviews like this but I've had enough of - tearl42

I hate leaving reviews like this but I've had enough of dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to the problem then they can't find the issue. Then we had to drive up there to show them after they let it sit for two weeks because the "Service" coordinator decided to take some. time off (I have no issue with that, see below). It took us 3 minutes to reproduce the issue with the "Service" coordinator. Then knowing full well that these techs had to go to class for two days the didn't even arrange for some other techs to cover for them, xxxx THEY DIDNT EVEN CALL TO TELL US THEY WOULD BE GONE TO TRAINING, SAME FOR WHEN OUR "service" coordinator decided he was going to take time off. The communication to the customer(s) is abysmal and a joke. We talked to the actual service manager who said because we purchased two vehicles from them that "We were part of the LaLonde family" and they were waiting on license plates for rentals and we were like 40 something in line for a car and he was going to pull out name to the head of the list. Another lie as we got a call from the "service" coordinator instead of the service manager to tell us they were going to keep the car through new years because they were waiting on parts (I can understand that) and there was a long list of other people who were in line for a car. I called him out on his xxxxxxxx and told him about the conversation with the service manager. He said he talked to him but this is what they could do. So you have an incompetent service dept lead by a failure of service manager. I honestly hope that Ms LaLonde sees this. Go talk to your sales manager, he knows who I am and feel free to give me a call. I will NEVER take my vehicles to them again. Side note, when we bought our vehicles they were in the middle of a huge Internet outage. it had been nearly two weeks. I'm an IT manager by trade and fixed the cashier's printer so she could print again and help get orders printer that she had paperwork for. Yep sure feel like a "member of the family alright". I HELPED YOUR COMPANY AND BOUGHT VEHICLES FROM YOU, THE LEAST YOU COULD DO MAKE THIS RIGHT.

Extremely satisfied with them. I decided to take my Chevy... - Satisfied customer

Extremely satisfied with them. I decided to take my Chevy truck there for repairs after deer accident. The truck came back better than it was pre accident. The gm dealer in town has done half the quality of work previously.

Recall work - Io1711

I'm an owner of a 2007 Jeep Grand Cherokee and decided to finally take my vehicle in for recall work which is free of charge. My vehicle was running in tip top shape before I took it in. They took one week to replace an ignition switch and when I went to pick my vehicle up I couldn't drive it off the lot. Suddenly there was no acceleration response and I suggested somebody broke something on the throttle body while working on my vehicle. Sure as ever they told me my throttle body connector was damaged and said it was when previous to taking it in. They didn't warn me about the damage until they knew I couldn't drive the vehicle. They must've never even test driven the vehicle prior to work.I asked for previous fault codes in the vehicle and they could not provide me with them thus proving that the damage couldn't be verified as a previous problem. Do not let these people do what they did to me.

Great experience with the Service Department at Pinckney - jncgomes

Great experience with the Service Department at Pinckney Jeep for my 2022 Wagoneer. All my concerns/issues were resolved quickly even though parts needed to be ordered. Greatly appreciated Pickney Jeep doing warranty work even though I bought the vehicle at another dealership. Best dealership I have ever worked with!