1,432 Michigan Infiniti/1000 Service Centers

Johnny Manoviec was my service advisor and he has done a... - sajilatif7

Johnny Manoviec was my service advisor and he has done a wonderful magnificent amazing job and has went above and beyond to help me and my wife with servicing my vehicle also his customer service skills are immaculate. Always has a great attitude and very respectful to me my wife and my youngest daughter. My name is Saji Latif, and Johnny has made my experience at Jaguar a great one I’d refer anybody to LandRover-Jaguar of Farmington Hills all because of Johnny and his amazing customer service skills as well as going above and beyond to service my vehicle to my satisfaction. Definitely an asset to the company, you just don’t find that combination too often anymore since this pandemic. That’s just great that you can get that type of service from someone like Johnny . I’ve also seen his skills working with other people before we were sent to him and he’s great to everybody and makes SURE that every customer is satisfied completely with their vehicle when driving off I’m just blown away with the outstanding customer service skills that young man has. Ted Sims the salesman also just amazing with finding the vehicle I wanted with great warranties just superb experience there at Jaguar land rover of Farmington hills. This is the only location you want to get your vehicle serviced at and go to. Honestly thanks guys

Always very happy with the customer service I receive at - Lin

Always very happy with the customer service I receive at James Martin. My go to dealership.

unsafe car they cant seem to fix - meekom34

My car was serviced three times for electrical shutdown. Mark. The red head in service has services car with battery even though the day it shut down it fried nmy radar detector. The car sat at dealership for nine months since ibqas scares to drive and mark said he would give me service order but not paperwork stating the car is safe and road worthy. That was nNov 8 2013. I picked car up late July since tags expired on Aug 15. Upon pick in up mark stated oil looked clean so he didn't change even though it sat for 9;mths. There was a part I didn't know of or authorize .power steering reservoir and lines. When asked Mark said it was leaking and he changed it. I then asked to see part. He said it didn't apply since I wasn't charged for part. The floor boards in back are rusted through. The car was just towed back last week Oct 2014. I'm still paying on car and have not drove it in almost a year. Today I went to pay and they were gonna charge me collision insurance. I said no and explained. Guess as long as car is tbere they won't charge. I still pay on car because I don't want tomess up credit or get sued. I needed a car when iI purchased vehicle since I'm a single mom of four I needed a reliable car in which I thought I was purchasing for almost eleven grand. The car will not be driven by me their mechanics obviously don't know cars. Do NOT buy car from here!!!!!!

Top notch sales and service - LHall

Excellent service every single time I walk through the doors! Got an amazing deal on a 2019 Traverse. A+ repair after my Traverse was hit, got it back better than new, you can't tell it was ever in an accident and it was shiny clean. 100% would recommend to everyone I know!

finance guy has a huge head and seems to think he's way - dontworryaboutwhoiam

finance guy has a huge head and seems to think he's way better then the next. he's "been in business for twelve years" so he swears he's the best cause "others like him have just given up" lol whatever. Would NEVER recommend going or sending someone here unless you like getting treated and talked to like your lower then somebody.

The work was completed properly in less time than... - karndt48

The work was completed properly in less time than anticipated with reasonable charge. I appreciated the complimentary check-up, but the report indicated I needed a check up at 60,000 miles when I already have 83,000 on car. I presume they meant 90,000. I know it was very slightly sprinkling, but I really missed not getting the usual complimentary car wash.

I had jim cuasley repair my 2000 seira. They replaced the... - 00seira

I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.

I I bought a used Cadillac XT4 in February, The - mkass

I I bought a used Cadillac XT4 in February, The dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packages offered on their website. When I arrived at the dealership for the appt. Randy gave me a list of things that were needed according to the mileage on the car and it was over $800. I told him I was only interested in the package I selected on the website. he said he had never heard of that, so I showed him on my phone that you can log into the website and make an appointment online and select the package. He would not acknowledge what i showed him, they would not service my car for the package price online. I spoke to Jared the service manager and he said that pricing was “not reality”. I explained to him that it is on the friendly cadillac website. He would not honor the package price that’s listed online. I wasted my time making an appt and going there Terrible customer service. He told me general motors does these offers and doesn’t tell the dealership. Not sure why he would want to offer that information to customers as it sounds unprofessional. I’ve bought 5 cars over the years from this dealership. I will take my business to Serra from now on.

I came in for an oil change and got so much more. - turtleconst

I came in for an oil change and got so much more.A friendly service writer and service tech who provided extra service with a smile and a thank you.

Brought my 2018 Honda CRV for recall work and oil change - kcwylin@gmail.com

Brought my 2018 Honda CRV for recall work and oil change on Monday 3/17/25. Was told on 3/18 that it was ready for pick up. Agreement was made to pick it up on Wednesday, 3/19. On arrival, they were unable to locate my vehicle or keys for about 20 minutes. I asked, You lost my vehicle? The answer, No, we just can't find it. When it was located, I was shocked and disgusted to find the inside totally trashed. Driver's side: muddy. Front passenger had items normally kept in the rear. Back seat also trashed. On arrival home, it took me over an hour to clean my vehicle. Makes me wonder if the work I took it in for was actually done and why they felt the need to trash my vehicle.

Kevin was great. - SteveO

Kevin was great. Best Service manager on the planet. He always has taken care of all of my vehicles purchased through this dealership. Give this man a raise. Thanks as always for a great experience. Steve Kline

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Great customer service. Regina went above and beyond the... - h.trumain2

Great customer service. Regina went above and beyond the make this experience as comfortable as possible and made sure that we were informed throuhout the whole process.