Service department could have killed my family (or - KarenFrustratedatBest
Service department could have killed my family (or someone else's for that matter). I had my vehicle serviced with an oil change and tire rotation before a long trip. Left the dealership with my allegedly "completed" services around 5pm on a long drive. Thought the roadway was rough because of loud sound, but got about 200 miles into a 650+ mile trip to hear a horrible sound from my tires... checking my tire pressure and realizing it was fine, but something was not, we stopped at the next safest spot to find that one of my tires had lost a lug nut and had a severed stem. My husband then checked the other lug nuts on that tire, as well as the rest to find none of them were tight. Time to empty out the back of my trip packed car to get to a lug nut wrench to hand tighten (best we could because all service centers anywhere near us were closed). We had to spend the remaining miles driving 55 to be safe and stopping regularly to re-hand tighten the lug nuts until arrival the next morning at a Hyundai dealership in Salisbury, MD (thankfully). That dealership was awesome... fit me in on a Saturday morning; had the parts we needed; found that all of the lug nuts had only been hand tightened (by my husband); fixed it and over $200 and another 2 hours later we were finally headed to our vacation spot.
We were very luck none of the tires came off the car. Not only could my family have been seriously injured or died, but we could have seriously hurt or killed someone else! No idea whether we did any permanent damage, because ultimately driving without one lug nut on a tire can cause wheel bearing and stud damage. TOTALLY UNACCEPTABLE! In addition, they never re-set my oil change reminder (that is, if they actually changed the oil).
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