171 Michigan Ford Service Centers

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.

Hi Terrance helped me get into a vehicle when nobody else - kane64947

Hi Terrance helped me get into a vehicle when nobody else could. He worked on it for me all day yesterday, came in today and got the car. He was very professional and understanding. I will let all my friends and family know to go to this location only for future business. Thanks Terrance

We were on vacation in Curtis, MI and our 2002 Ford... - Steve Schultz

We were on vacation in Curtis, MI and our 2002 Ford Explorer 4WD vehicle had a wheel bearing problem. I caused more damage driving a few miles extra in an unfamiliar location looking for a mechanic to look things over. The next day, we called Chuck Renze Ford in Newberry. The service department recommended a towing service that was prompt and efficient. The service department looked at our vehicle soon after arrival and tracked down additional parts from another city. Our Explorer was repaired prior to the upcoming Labor Day Weekend! We were surprised the repair was completed so quickly and we were able to return home from our vacation on schedule. Awesome job Service Team!

The General Manger Erwin Kendrick and Service Manager - Ldawg

The General Manger Erwin Kendrick and Service Manager Stephanie Leugers went above and beyond my expectations. On May 29, 2023, My 2022 Ford Shelby GT500 started smoking around 2:40 pm. I called several Ford Dealerships in the area and none of them could get me in until the third week of June. Cole Ford said if I could get my car to them by May 31, they could look at my car. I had my car towed to Cole Ford on May 30. On May 31, Cole Ford called and said they found the problem. It was the transmission oil cooler leaking. Erwin Kendrick and Stephanie Leugers also help facilitate the repair and helped with the question I had with Ford. They handled it all in a professional manner. It was longer than expected repair. Cole Ford had the part well before the fluid was available. Ford Motor Company was unable to get the fluid to fix my car because it was on backorder. I am pleased with Cole Ford and would recommend them.

Simple oil change, not much to say about the visit. I... - mdeyarmond

Simple oil change, not much to say about the visit. I was in and out in a half an hour they did their job, I got my oil changed.

Service - Jerry

Top notch service. My experience with Dean Arbor over the last 30 years is nothing short of the best. 1st class people, 1st class service. Thank you as always

Ivan Johnson is the Service Manager at DeNooyer Ford. - Dan01980

Ivan Johnson is the Service Manager at DeNooyer Ford. There was some miscommunication with the service team and I and Ivan cleared it up for me. Great customer service Ivan. Thank you. I'll be back for my vehicles needs.

Sydney at Dorian Ford review deserves five stars for her - KKS719

Sydney at Dorian Ford review deserves five stars for her patient help with my problems with my windshield wipers and syncing my phone. She walked me through the process with a smile, and explained the process so that I now know how to do it. Kudos to Sydney and to Dorian Ford!!!

The service department was the BEST!!! They got our... - Debra

The service department was the BEST!!! They got our truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in a big way!! Thank you Jeff and Ed Koen Ford. We so appreciate your help!! Highly recommend Ed Koen Ford in Wayland Michigan!!!

service above and beyond - tgedit

Thanks Fairlane Ford for helping an out-of-state traveler get back on the road! My Ecosport overheated and began shutting off about half a mile from Fairlane Ford. Their service department found an issue with the coolant system and were able to replace a part and help me get safely on my way within a day of the incident. They were very friendly and professional, and I'm a satisfied customer. Highly recommend.

I will never purchase another vehicle from any Feldman - edwardwithers035

I will never purchase another vehicle from any Feldman dealership. I took my 2018 Ford Expedition Max in to have my A/C fixed last June. They allegedly replaced the condenser and refilled the freon. However, a month or so later, my A/C is running hot again. I was told that if it runs hot again, it probably has a pin hole in it somewhere and to bring it back and they would run the dye through it to locate the leak. At the time, they tried to coerce me to pay out of pocket for this repair but the A/C was still under warranty and I ended up not paying anything. However, it ran hot a month or so later but due to me coaching, and teaching, it took some months before I could make an appointment to get my truck back in for repairs. Each time I tried to make an appointment, I was told that they were short staffed and I would have to leave my vehicle for several days just for them to look at. I asked for a loaner and was told they do not have any. I tried again this past June and was told the same thing. This was repeated when I was at the dealership today. I was also told today that the A/C is no longer under warranty and in addition to the wait with no loaner, I would have to pay out of pocked. This is unacceptable business

Excellent service! - Carol1

Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced

The service dept employees were very profesional and took... - bassman

The service dept employees were very profesional and took the time to explain the issue and repair to me truck. I had been to several other shops in the area with the same problems. They repaired on my first visit here!!! I have been coming back to Fox Ford ever since. I have gotten great quality work and a very competitive price. Highly recomend this place!!!

They never call you back been waiting for two days now - Chase49623

Here we are back they don't call you back it's been two days now still nothing at first I thought were on the right track but no!!!!!

I always have a great experience at Fred Grande Ford. - 1tcorey

I always have a great experience at Fred Grande Ford. Whether it is with "my" salesman Cody or in the service department with Chip. I ordered a Maverick in 2022 and I was kept informed all along the way until I took delivery. I also get the same courtesy from the serbive department. The work is done on time and done very well.

I bought my Fusion at Galesburg Ford. From start to... - ksk4canm

I bought my Fusion at Galesburg Ford. From start to finish, sale was a pleasure and since that time I have used the service department to keep my car in perfect shape! With 110,000 miles, I would say that Rob and his service team are doing a great job. Thank you, for keeping me on the road. Next purchase will definitely be at Galesburg Ford!

Mobile service was outstanding. - Petait

Mobile service was outstanding. Friendly, competent and solved problem efficiently.!Minor confusion on work order, not at allthe fault of mobile technician