171 Michigan Ford Service Centers

Friendly staff but wait time is a little long and it’s - Jroxbury

Friendly staff but wait time is a little long and it’s very difficult to get a hold of anyone. I was on hold twice, transferred to voicemail, left a message and no one ever called me back. EXTREMELY FRUSTRATING & DISAPPOINTED in that.

My service and customer service experience has always - flyinghandscrochet49

My service and customer service experience has always been exceptional. Mr Miller, Mr Ewards and Tracy are, in my opinion a great asset to your company.

Outstanding service department! - Ber2024

Outstanding service department! Polite, respectful, professional and knowledgable. Could not ask for more. The works package was completed quickle and completely. Thank you!

They were quick, clean and friendly. - jbaczynski

They were quick, clean and friendly. The waiting area was very comfortable and a pleasant experience.

Bought my car from them and have always had it serviced - janetmacdonald

Bought my car from them and have always had it serviced by them. I will get my next car from them too.

It was easy to schedule my repair online. - PHoops

It was easy to schedule my repair online. I was greeted promptly and politely when I got to the dealership. The waiting room was clean and quiet, plus free hot drinks from a Keurig K-cups type coffee maker were available. The estimated time to complete the repair was on the mark, too.

the kids in service do a great job they always take care - sthomas

the kids in service do a great job they always take care of uncle steve. always feels like home

I take all my vehicles to Lasco Ford for oil changes and - BEN

I take all my vehicles to Lasco Ford for oil changes and tires. Matt White feels more like a friend now that I have been dealing with him for the past 2 years. He is always friendly and will even pick up my vehicle and drop in back off at my work or house. I just got a set of tires, and they offer buy 3 get 1e free. I did price shop with Belle TIre, Discount Tire, Dewey's Goodyear, Walmart and Costco. I didn't need to do that and should not have doubted Matt or Lasco. I did also get a rebate in the mail and points to use for my next visit. Everyone is so friendly and always answers the phone promptly. I will be back next week with my wife, Edge. They actually called me after my service and offered to buy by vehicle and get me into a new one. Yeah I'm getting a new F150!

Doug from the service center is great got me in right - ssteinbach81

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

Shout out to Joe in quick lube. - jmazzenga

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!!

Every time I take my car here for repairs, I notice a new - kkdrives13

Every time I take my car here for repairs, I notice a new chip in my windshield and as soon as I leave the lot my engine light comes on. They "fixed" my fuel tank and now my gas gauge doesn't work and I can smell fuel.

We use to be happy with Albion Ford but from this last - Jackie

We use to be happy with Albion Ford but from this last experience with their service department, there is no way I would recommend this dealership to anyone. If the service is not there then do not buy from them. My daughter took her truck in on 6-22 because from an earlier visit they told her the timing chains went out. They also told her this would not be covered under warranty. When she questioned this then they and told them she spoke to the warranty department they said they would have to tear it down to determine whether this was due to ware and tear or if it was a warranty issue. They then told her to bring the truck in on 6-22 to tear it down to determine if she would have to pay for the repairs or if it would be covered under warranty. Went today 7-28 and nothing was done with it. Not only were no repairs done but also charged her $330.00 dollars for her to pick up the truck and take it someplace else. The service people were extremely rude and I will no longer do business with them again. From this experience, I would no longer recommend them to do business with.

Went in for a recall on my Explorer. - Laura

Went in for a recall on my Explorer. While it was being completed they discovered other issues. I waited for the estimate for the additional repairs for over an hour and it still wasn’t given to me, even though I was told that it would be a “few minutes” Andrew was able to complete the recall repair to the best of his ability with the parts that were available but they won’t have the rest of the parts until possibly later this year 😳

I have been buying vehicles from Avis Ford since 1993. - Kim Black

I have been buying vehicles from Avis Ford since 1993. Their service department never fail. My service advisor on this visit was Allan Martich. Allan was very helpful. Allan kept me in the loop with the status of repairs to my vehicle, as well as the estimated costs for the repairs and the expected time frame for completion of the repairs. Very happy with my overall experience. The Service Department is very professional and customer focused.

I brought my F250 super duty pick up in so they could - Overbywoj

I brought my F250 super duty pick up in so they could patch a leak in my driver side rear tire. The staff was friendly and I told them that I was towing my 40 foot 5th wheel. They advise that they would fix it right and it would take about 30 minutes. The tech (Jacob) came out and told me that it was a nail hole and it was a simple repair. The next day I hooked up my 5th wheel and headed home. I did not even get to Midland when that tire went flat while driving on the highway. This became dangerous being on the shoulder of the road having to disconnect the 5th wheel from the truck and then changing the same tire that they just fixed. When I got home and went to my Ford dealer where I bought the tire the technician who repaired it advised that the previous repair was done wrong, that Babb Ford (Jacob) just plugged the tire instead of doing it right by putting a patch on the inside of the tire on a superduty that hold heavy loads (as in 5th wheels) Fortunately their wasn’t any damage or injuries and I was in a area were I could safely get on the shoulder to change the tire. I did advise service manager of the issue

Terrible Sevice and won’t stand by their work. - Christineching9

Terrible Sevice and won’t stand by their work. We have contacted 3 people in upper management to make the work they did right and no response.

I'm having trouble with my vehicle, the part that is - avelat86

I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.

Service vehicle - fmorey

Excellent service have been dealing with Bob Mathers Ford for many years and have purchased 4 vehicles! Friendly staff and service is top notch. Very happy!!

The staff at Bob Maxey in Fowlerville is great! - Happy shopper

The staff at Bob Maxey in Fowlerville is great! Love my new car and the help I from the Service department.

Staff is polite but, the technical expertise of the - jlpearce920

Staff is polite but, the technical expertise of the workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replaced. Spoke with the service advisor and explained in detail the issues. Vehicle was picked up and taken back to the dealer for the repair. Blind spot monitoring system was repaired and the mirror was still not repaired correctly. The fix is visible to the eye by looking at the outside mirror case. I would not trust them again to repair or service anything.

Went to ask about a warning that had popped up on my Jeep - Angry

Went to ask about a warning that had popped up on my Jeep Cherokee that I had bought here. There were 5 salesmen chatting in the showroom that didn't seem to want to help me. Finally directed me to service department and the guy said they couldn't help me for a week. I asked him my question and he said he didn't know about that stuff I had to talk to a technician but told me I couldn't talk to the technician. Will buy my next car in Gaylord these people treated me horribly.