157 Michigan Chrysler Service Centers

Service dept & Donnie went above & beyond to find an - Cheryl

Service dept & Donnie went above & beyond to find an issue with my 2017 Jeep Renegade. (It wouldn’t start first thing in the morning but after awhile would start all day long) nothing in the memory bank. Service worked with *STAR* and found the right download & kept it a couple more days to make sure it started in the morning. Excellent service!!

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

These people are great. - Jeepguy

These people are great. love my new Jeep. Wonderful place to visit. See you soon

Charged me over $500 and it still don't work! - Loyal Mopar driver

I own beautiful Chrysler 300C and the drivers power seat switch works intermittingly.............so figuring it's a dealer part I would let them fix it. They call and say the car is ready, I go to the couter to pay and was handed a bill for $501.55. They said it was a module and not the switch. (Funny, I could wiggle the switch and get it to work, so this made no sense to me) Frustrated I paid the bill and on the way home tried the switch, and it still don't work. I hate to go back as they will just figure out a way to charge me even more money! I currently own 5 late model Chysler vehicles, and have owned dozens more thru the years, every time I deal with this Dealer I leave feeling abused! (Once I was there in the Parts Dept, trying to get a dealer only part, and the guy behind the parts counter actually tuned his computer screen towards me, handed me the keyboard and WALKED AWAY!) Yeah, like I'm ever going back. (And I'm currently driving to Detroit area dealers looking for a new Durango)

The service department is the worst! - rrivard883Rose

The service department is the worst! Stopped and explained to one of the girls I had lost power a couple times, it has 2 recalls and radio screen is black and if they could look at it and she said she could get it in December 11th and that was just to look at it. I swore at her and went inside and told my salesman, Jake Symon who went out with me and got the system working again in only 1 minute. This is the 3rd time In 7 months I've had problems with this service department. I tried reaching Jake LaPart, manager and left message but he never replied back. There was no reason to have to wait 2 weeks to have it looked at. Shame on St.Clair Chrysler for how they handle their faithful/loyal returning vehicle buyers. All 3 of my trucks I have leased from them I have had to reach out to Ram and end up with them being serviced by another dealership! My thanks and appreciation to Jake Symon for the kindness and caring he has shown me. Just to say, I will never take another vehicle there for service ever again, I would drive to another state if I had to. The girls they have at the service desks suck as well. All I have left to say is after losing all power twice now, once on I-75 if it ever happens and causes a crash I will sue them as well as Ram. If your gonna sell vehicles then put people in service that can at least look at the vehicle. I just want to warn anyone who is considering their service avoid them at all cost. Shout out to my salesman Jake Symon, I highly recommend him for your next vehicle! I had high expectations with Jake LaPort, mngr, but after this experience he was a big let down to not return my call especially since I was out of town when this happened!

Truthfully I have never had a worse experience than... - drew.cox96

Truthfully I have never had a worse experience than dealing with this dealership. I have a 2020 Dodge Ram 1500 that needed a heater core replacement. The replacement took 11 days (without a loaner i might add). I get the truck back and it was whistling like a hot tea pot. I take it back to the dealer and they take it for another 3 days. Saying they went through the dashboard again and found nothing they write it up as a faulty windshield. Get the truck back, have 2 windshields put in and the noise persists. Upon my own search I found 2 bolts missing from the dashboard that were xxxxxxx in air (which how do you miss that mistake twice) I told the dealer about it and they finally addressed it and told me they would reimburse me for the cost of the windshields. Which is only right because it was their employees sheer ignorance and negligence that caused these problems. However, they would not and did not, I had to go through Ram Customer Care. To top it all of the service manager is absolutely useless, alluding problems and not very professional in mine or my case manager's opinion. I would not recommend this dealer to anybody looking for good, reliable service.

Excellent service Jordan took care of my Jaguar and got - cpalmer01

Excellent service Jordan took care of my Jaguar and got me back on the road!

Thanks Dan McDonald really appreciate you help you make - Millerrd3265

Thanks Dan McDonald really appreciate you help you make it really easy for me to get the car loan thank you for your help👍

I always feel at ease when I work with Don Riley and his... - wojosa

I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan

I’m on my 4th vehicle through Szott and will continue to... - AnMc

I’m on my 4th vehicle through Szott and will continue to use them in the future. My last two dealings were with Will Jackson. I told him exactly what my needs were and he met all of my expectations. The entire staff at Szott has always been friendly and professional. The service department is both quick and efficient. I’m a truly satisfied customer and in this day and age it’s rare to say or hear.

Terrible service department. - Dceleskey

Terrible service department. Was quoted 3 different prices. All wrong! They could not explain. Would love to talk to manager

Never Again - Jee111

Worthless after you buy a brand new car. They won’t help you with a single thing. Don’t bother. Go elsewhere for your own sanity.

Impressed with the personnel from the service manager, - gmccombs

Impressed with the personnel from the service manager, mechanics, bookkeeper and salesperson that showed us a new truck. Recall on my jeep was explained on first visit, part ordered fast, few days later my appointment was scheduled for 3 days later and job was finished in 1 1/2 hour, including a top notch oil change by great employees. Will be coming back with all those knowledgeable people and smiles. Thanks everyone.

As always we have had amazing service and we will... - tkitchell

As always we have had amazing service and we will continue to bring our vehicles back. From the time we come in to the time we leave very friendy employees

Brought my dodge ram in for service. - Boat

Brought my dodge ram in for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service.

So glad we found Watson Benzie, a great service - Guy W

So glad we found Watson Benzie, a great service department with knowledgeable, professional, friendly staff. The entire service staff have been great. Would highly recommend this dealership for superior service and customer experience.

Always great service, prompt and courteous We bought our - Marywo

Always great service, prompt and courteous We bought our vehicle here and they remember us and make sure to say hello when we come for oil changes and such. Help us to save money too!

Stopped in after shopping in Manistee with a sudden loss... - JohnSedlock

Stopped in after shopping in Manistee with a sudden loss of tire pressure. A salesman named Lou jumped on it right away himself, adjusted all my tire pressures and had me on my way in minutes! Thank you Lou!!