73 Michigan Cadillac Service Centers

2 failed engines and numerous Electrical issues on lease - Sickofit

This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.

Great Service. - kelliesa

Scheduled for front brake pads and rotors and they also found a leak in the transmission cooler line. They brought that to my attention and repaired it on the spot.

Had a great experience with this dealer. - abuchananc

Had a great experience with this dealer. They went the extra mile to help me with a repair. I received a loaner vehicle and the repair was done in one day! The service manager and staff were kind and seemed to really care. I went to another certified GM dealer for help and they needed to order parts (7 days) and did not offer a loaner car. Top notch!

I I bought a used Cadillac XT4 in February, The - mkass

I I bought a used Cadillac XT4 in February, The dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packages offered on their website. When I arrived at the dealership for the appt. Randy gave me a list of things that were needed according to the mileage on the car and it was over $800. I told him I was only interested in the package I selected on the website. he said he had never heard of that, so I showed him on my phone that you can log into the website and make an appointment online and select the package. He would not acknowledge what i showed him, they would not service my car for the package price online. I spoke to Jared the service manager and he said that pricing was “not reality”. I explained to him that it is on the friendly cadillac website. He would not honor the package price that’s listed online. I wasted my time making an appt and going there Terrible customer service. He told me general motors does these offers and doesn’t tell the dealership. Not sure why he would want to offer that information to customers as it sounds unprofessional. I’ve bought 5 cars over the years from this dealership. I will take my business to Serra from now on.

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Great service experience. Took my Terrain in for warranty... - jhparrott

Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.

I been taking my car here to get a an oil change ,some - luccianna9329

I been taking my car here to get a an oil change ,some days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with making every customer happy, you go above and beyond, I was upset today with the service but by the end I was all smiles.

Good Service for a change. - doorite

Everyone we came in contact with was helpful, polite, and seemed to like their job. Serra has done a good job with his personnel at the Cadillac/Audi Service Center. We purchased two new Cadillacs in a row from Dave Kring because of lousy service and lousy attitudes of the last Cadillac dealership in Traverse Ctiy.

Awesome customer service - Diamon4000

I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to help in every way when needed.