38 Michigan BMW Service Centers

Dustin Harrison has gone out of his way on several - Cat

Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him.

Firstly, I've been coming to this dealer for over 15 - rajerg723

Firstly, I've been coming to this dealer for over 15 years, and never had a problem... Until NOW. This maybe due to ownership change and lower standard of work. Do NOT go to this dealership if you care about your paint! Took the car to the body shop for an insurance job. They installed the hood well, but their detailing/car wash team put scratches in my paint. The dealer told me to come back and they'll 'buff out' the scratches, only to add more holograms and marks. The manager Kenny Tran then assured me that come back and they'll fix the holograms and scratches. I wait a week and called them only to find out the car was already done. When I got the car back and checked the paint under sunlight, more deep scratches and holograms all over the car. The detailer didn't even wash the car before detailing it, adding more swirls from the dirt and bugs on the car. I was afraid this was going to happen and said let me just take the car to my detailer, and they can send me a reimbursement. Now my car has scratches all over. DO NOT take your car here if you care about the paint, they WILL scratch your paint. Shame that this dealer's quality went downhill after changed ownership. Would NOT recommend.

Mike was very amazing, he was very knowledgeable,had - Jee

Mike was very amazing, he was very knowledgeable,had amazing customer service skills, and overall helped make the appointment lot easier and pain free.

Took my 2023 W M340 Xdrive for the first service. - luiscolon30

Took my 2023 W M340 Xdrive for the first service. My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and do an inspection, 7hrs, really???? The id.. at the counter asked me at 1515 if I could bring it on Friday, really? Why was I given an appointment for Wednesday 22 Nov? Unbelievable. Spoke with Bloomfield BMW and they couldn't believe that these id..s did not get those 2 minor procedures done in that amount of time...

Service Department Rocks - HppyWmn

The BMW Service Team has always done a great job for me.....a happy driver since 2004. The service team continues to provided efficient and personalized service.

Hi Terrance helped me get into a vehicle when nobody else - kane64947

Hi Terrance helped me get into a vehicle when nobody else could. He worked on it for me all day yesterday, came in today and got the car. He was very professional and understanding. I will let all my friends and family know to go to this location only for future business. Thanks Terrance

Very helpful staff and excellent customer service. - Drewwood

Very helpful staff and excellent customer service. I've owned 3 BMWs over the last 10 years and refuse to take them anywhere else for service.

Connor Koryto helped me in a stressful situation with my - Mary-Frances Oliphant

Connor Koryto helped me in a stressful situation with my car, going above and beyond my expectations for service. He is personable, knowledgeable, and has excellent follow-through. Service like this makes the purchase of my BMW that much more worthwhile. Thank you, Connor!