130 Michigan Chrysler Dealers

The service department is the worst! - rrivard883Rose

The service department is the worst! Stopped and explained to one of the girls I had lost power a couple times, it has 2 recalls and radio screen is black and if they could look at it and she said she could get it in December 11th and that was just to look at it. I swore at her and went inside and told my salesman, Jake Symon who went out with me and got the system working again in only 1 minute. This is the 3rd time In 7 months I've had problems with this service department. I tried reaching Jake LaPart, manager and left message but he never replied back. There was no reason to have to wait 2 weeks to have it looked at. Shame on St.Clair Chrysler for how they handle their faithful/loyal returning vehicle buyers. All 3 of my trucks I have leased from them I have had to reach out to Ram and end up with them being serviced by another dealership! My thanks and appreciation to Jake Symon for the kindness and caring he has shown me. Just to say, I will never take another vehicle there for service ever again, I would drive to another state if I had to. The girls they have at the service desks suck as well. All I have left to say is after losing all power twice now, once on I-75 if it ever happens and causes a crash I will sue them as well as Ram. If your gonna sell vehicles then put people in service that can at least look at the vehicle. I just want to warn anyone who is considering their service avoid them at all cost. Shout out to my salesman Jake Symon, I highly recommend him for your next vehicle! I had high expectations with Jake LaPort, mngr, but after this experience he was a big let down to not return my call especially since I was out of town when this happened!

My daughter bought a vehicle from Betten Baker about 2 - amysueecker

My daughter bought a vehicle from Betten Baker about 2 months ago. She’s only made one payment on it and already has to replace the engine. I contacted them and they aren’t willing to do anything to make it right. They state they inspected it prior to selling and there was nothing wrong with it. However, the damage done to this engine was due to being run out of oil several times, which hasn’t even had time to do. They clearly saw an opportunity to take advantage of a young lady that knows nothing about vehicles and jumped on that opportunity.

Excellent out of state experience - Thomas K Adamo

We had the distinct pleasure of working a deal with Jamie Curry via internet on a 2016 Ram 1500. As I found out in my search for a vehicle Jamie is the rare individual that actually returns email inquiries. He was honest, hard-working and incredibly pleasant to deal with. Even when there was a possibility the deal wasn't going to happen. In the end we made a, more than fair, deal and we willingly traveled from New Jersey to pick up the truck. Highly recommended. The business office is also incredibly professional and NON-pushy. They asked if we were interested in their extras, we said no, end of story. No pushy sales talk. Very much appreciated after a long drive. Debbie was great. Incredibly kind, prepared and answered all of our questions.

Purchased a car from out of state- had to fly in and the - Katie

Purchased a car from out of state- had to fly in and the dealership arranged a car to pick me up and even had gloves waiting since it is colder here - very nice touch! Worked with Dave and Patty through phone/email/text and they were great to work with. Would give 5 stars but once I got here, none of the paperwork was ready that I was told would be ready and it took twice as long as I was told it would take. It was a cash purchase with no trade in so we shouldn’t have had to deal with financing paperwork at all - which I could understand if it took longer because of that, but it should have been a simple process. Because I still had a long drive ahead of me, this was very frustrating. Would recommend working with again, but would clarify all paperwork prior to coming to closing.

The staff here is friendly and was very knowledgeable. - SAMANTHA.CRAIG

The staff here is friendly and was very knowledgeable. I would highly recommend this dealership for sales and service

I called the main number and spoke with Jaime about test - Jimmy S

I called the main number and spoke with Jaime about test driving an SUV I saw on their website. He invited me down and met me outside with the keys. Jaime was very helpful and got me numbers without any pressure. The team around him was very supportive and provided me with several option to get the SUV that I wanted. Unfortunately I couldn’t swing this one, but I appreciated the low pressure and quick communication. I will be back.

Best CDJR store around. - SAMANTHA.CRAIG

Best CDJR store around. They have the best cars, the best staff and the best prices! You won’t be disappointed buying or servicing here

We LOVE our pre owned Jeep Wrangler from Slingerland! It... - Cristi Pike

We LOVE our pre owned Jeep Wrangler from Slingerland! It was such an easy process from start to finish! Everyone was so helpful and friendly! Highly recommend this dealership to anyone.

Charged me over $500 and it still don't work! - Loyal Mopar driver

I own beautiful Chrysler 300C and the drivers power seat switch works intermittingly.............so figuring it's a dealer part I would let them fix it. They call and say the car is ready, I go to the couter to pay and was handed a bill for $501.55. They said it was a module and not the switch. (Funny, I could wiggle the switch and get it to work, so this made no sense to me) Frustrated I paid the bill and on the way home tried the switch, and it still don't work. I hate to go back as they will just figure out a way to charge me even more money! I currently own 5 late model Chysler vehicles, and have owned dozens more thru the years, every time I deal with this Dealer I leave feeling abused! (Once I was there in the Parts Dept, trying to get a dealer only part, and the guy behind the parts counter actually tuned his computer screen towards me, handed me the keyboard and WALKED AWAY!) Yeah, like I'm ever going back. (And I'm currently driving to Detroit area dealers looking for a new Durango)

Professional Sales Experience - Em1572

The most knowledgeable and satisfactory sales experience you can have. Fred Vann and Mike are easy to talk with and will get you the proper vehicle of choice and best price in Michigan for Dodge, Jeep or Chrysler vehicles. Always honest and deal with young and Senior Citizen buyers with respect and attention, they go out of their way to make the experience enjoyable. We buy all these makes from Albion Motors

First off, don't trust the sales reps, they will lie to - Frederoni

First off, don't trust the sales reps, they will lie to you, but that goes for most places. I traded in a 13 subaru impreza WRX STI Limited for a 17 Toyota Tacoma. They offered really low, I haggled a bit, and the rep came back with a page saying they can buy them for $9k at auction and would sell it at $12k. I called the xx told them I got an offer at $13k, they said it needed new tires, I told them they were a year old, and finally got a little more but not what I actually wanted. Due to time constraints and an impending storm afoot, I could not sell it myself. Well, today in my browsing, I see my old Subaru posted for $21k...a lot more than the "We would only sell it for $12k". When you trade in a vehicle, do your research ahead of time, get many quotes, and don't settle on their offer, you can get thousands more else where. The truck I purchased was actually at a fair price, but they wouldn't honor the posted price in the windshield saying "that was a sale price from a couple days ago". I did get them down a little on price, but not to the sale price, but again, no time to shop around anymore, and pickings were slim for my vehicle expectations. Overall, I am mostly ashamed in myself for not holding my own and pushing for a fair trade in and making them honor the "sale" price, but they also are very miss leading. Also, catching them in a lie is VERY satisfying, so I highly recommend knowing ahead of time if your tires need to be replaced (get a measurement if you can), and get quotes at many places (CarMax usually offers the most).

Very pleased - Terry

Purchased a used car and found exactly what I needed and was looking for. Glad I stopped in and spoke with the sales rep. Myles Engelhardt.

Dealership wouldn't even deal with me because I had a - Nationalminer84

Dealership wouldn't even deal with me because I had a Ford Lease. Told me my only option was to sell it to a Ford dealer. Went elsewhere and got my Ram no hassles.

Claxson, Joe - fountainm

The salesman lied about options on truck. When I called him to discuss the issues, he lost my number. I wrote letter to the dealership and Dodge. In fairness to Joe I emailed copy before sending it. He called (found my number) and asked for 24 hours to see what he could do. I gave him the time because he did apologize for misleading comments in his words. Never heard from him again, he lost number and email after that. I made every effort to shop local and got the worst screwing I could have. He is why car dealers have bad names. After making O'connors fully aware of what he did they ignored it. Buyer beware shopping in Pickford Mi.

Richardson replaced my ac pump at their Gladwin location - alanhaughton

Richardson replaced my ac pump at their Gladwin location 18 months ag, charged $3000.00 Same vehicle, less than 12000 miles late another compressor failure, had to take to the Standish dealership since the closed their Jeep and dodge division in Gladwin. Surprise the work I was told had a two year warranty want. Now they claim I only had a one year warranty and I need another $3200.00 to fix . They had my commander a few years earlier for three months and said I needed a motor. Took it to another repair shop and it only needed a new wire to o2 sensor and a tps sensor I’ll never trust Richardson again

Sold me a Durango with faulty transmission - screwedover

I purchased a 2015 Dodge Durango with 28,000 miles on it, still under factory warranty. I was told an inspection had been done on this vehicle, that it was a lease that had been turned back in to Riverside. Upon test drive I inquired about rough shifting and was told that the transmission needed a computer "update" and was all good. Less than two weeks after purchase the car was shifting horribly and I brought it to a Chrysler service garage and after evaluation they advised that someone had used the incorrect transmission fluid which voided all warranty. Car was picked up by Riverside (after three days) and spent three weeks in their possession during which time they told me nothing was wrong, (AGAIN), failed to respond to calls and emails and simply gave me the run around. Finally after they flushed the incorrect fluid out, they returned my car claiming it shifted FLAWLESSLY. NOT true, while the transmission is smoother on acceleration, upon deceleration it "clunks" into gear when downshifting from 3rd to 2nd. I have called and emailed Riverside with no response and also sent a certified letter to the owner that also received no response. This dealership has the poorest excuse for customer service I have EVER seen and I am stuck with a junk $30,000 vehicle.

Truthfully I have never had a worse experience than... - drew.cox96

Truthfully I have never had a worse experience than dealing with this dealership. I have a 2020 Dodge Ram 1500 that needed a heater core replacement. The replacement took 11 days (without a loaner i might add). I get the truck back and it was whistling like a hot tea pot. I take it back to the dealer and they take it for another 3 days. Saying they went through the dashboard again and found nothing they write it up as a faulty windshield. Get the truck back, have 2 windshields put in and the noise persists. Upon my own search I found 2 bolts missing from the dashboard that were xxxxxxx in air (which how do you miss that mistake twice) I told the dealer about it and they finally addressed it and told me they would reimburse me for the cost of the windshields. Which is only right because it was their employees sheer ignorance and negligence that caused these problems. However, they would not and did not, I had to go through Ram Customer Care. To top it all of the service manager is absolutely useless, alluding problems and not very professional in mine or my case manager's opinion. I would not recommend this dealer to anybody looking for good, reliable service.

Worked with Jason, he was fantastic. - Markdunivant

Worked with Jason, he was fantastic.. answered all my questions. Found the perfect work van for me that fit my budget. And the finance team was amazing

very poor service, and they lie and steal your money. - dissapointedL@dy

i have this car that im having problems with.. they had my car for two weeks the first time got it back same problem.. Two months the second time paid the money got my keys my car wouldnt start battery was full... so didnt get my money back was about 700... 5 times my car was in there and still about 2000 dollars later took my car to dean arbor in tawas figured my problem out in one day.. And was completely honest with me... Zubeck has no idea what they are doing.. do not go there....

Fantastic place to do business. I've bought my last 4... - Jo

Fantastic place to do business. I've bought my last 4 vehicles from Alma Chrysler and they have always been easy to do business with.

Great at ThunderBay - SpringHill-John

I have purchase or leased 8 vehicles from Scott at Thunder Bay and have always gotten a great price and help. They also provide great service

Friendly Fair Dealership - Doc

They offer great deals and have an award winning service department and body shop! I highly recommend this most truly excellent trustworthy and very fair dealership.

STAY FAR AWAY! - Scottz21

Cheated me and cheated the people who recommended me to them. Nice to your face, shady at best on the back end. This was a few years back, so hopefully somethings have changed, but I will NEVER recommend them.

Would recommend this dealership - Happy Customer

I purchased a used vehicle from this dealership not too long ago. I found it through an online site that has Preferred's inventory listed. I submitted my information online and I was contacted immediately and personally. The sales person was pretty laid back and didn't pressure me to come in so I inquired about the vehicle I was interested in and I was able to make an appointment that fit my schedule. I was greeted by several of the staff when I came in for my appointment and they were all very friendly. They didn't act like vultures like some other places. They also didn't stop being friendly when they knew I was there to see a specific person, which happens to be Ben Jaehnig. I liked that I could deal directly with a manager during the process. Everything went so smoothly for me and my wife. Granted, it took a while for financing and stuff because we don't have the absolute best of credit (some debt) but all in all it was pretty painless. I want to note, because the previous reviewer commented on this, that several times Ben reminded us that because it was a used "as is" vehicle we should have it inspected by our own mechanic. We did this. There were some issues but not enough that we wouldn't buy the car. So we knew going into it that it was on our heads if something went wrong. We had to sign papers saying that we were aware that it was "as is". I just want to note this since the previous reviewer failed to say this although I think most intelligent people could figure it out. Anyway, I think that this is a great dealership to work with. It's nice that they have several options for financing (Lori Kowalski is great) and that they don't look down on you if you don't have the best of credit. We needed a decent vehicle at a certain price and they were able to get it for us, all with genuine smiles on their faces. I think this dealership is great and when some of our debt is paid down we will be returning to get another vehicle. We especially will be returning to Ben. Unlike what the other reviewer said, he is an honest, laid-back, friendly sales person. I wouldn't go anywhere else.

Non-Local Buyers Beware - Colton A.

The only reason I am giving Riverside Iron Mountain 1 star is due to the extent their corporation owner Matt went to in order to assist in getting literally anyone to call me back after 3 weeks of attempting to buy a vehicle. Here's more detail: I had inquired about a vehicle on their lot via CarGurus the evening of June 30th, 2019. The following day I received a generic response from Cameron, a sales associate from that location stating he would be able to help me with info on the vehicle and to contact him with questions. I responded with a request for a CarFax, and to speak about pricing. The next day Cameron responded, but with no CarFax. We emailed back and forth, eventually getting a link from him to the CarFax. Turned out to be the AutoCheck they had linked on their website. I ended up getting it through a friend. The following day, both myself and my partner had called him to ask about pricing and discuss making a deal. After getting no response, we tried the General Manager, Wayne. We spoke with him once regarding a warranty placed on the vehicle by the dealership, and details on servicing the vehicle needed in order to correct an issue with the brakes. Wayne informed us he would call back later that day with details on the warranty, as he did not know them. One week later on Saturday morning, Cameron called me asking if I was still interested in the vehicle. A bit shocked, I replied that I was, but I was waiting on Wayne to get back to me with details on the vehicle. He said Wayne was in the office that day, and he would go speak with him now and call me back. Nothing. By July 11th, we had not gotten any updates on if the vehicle was ready, or the details on the warranty. My partner had sent in his own inquiry via CarGurus in hopes of getting somewhere with another salesperson. Katie sent him the same email Cameron had sent me, and predictably never heard back from her. We then got in touch with yet another sales associate, Peter, but this time over the phone. He, too, did not know the details of the warranty, but did say the vehicle was out of the shop and "ready to go", but would need to speak with Wayne regarding the warranty prior to discussing making a deal. Again, we never heard back. By this point, we had missed 1 opportunity to go up and take delivery of the vehicle due to the lack of any sort of communication. The following week we reached out to Wayne asking for an update and to talk about pricing. He told us that the vehicle was not ready, as the brake issue was yet to be resolved. He said he would get back to us, of course, and even less surprising that we never heard back until I reached out to him again later in the week. I told him that i was able to fly up from Minnesota on Saturday if we could secure financing by Friday afternoon. He asked for my personal information, lien-holder information, and said he would start getting everything together to write up a purchase agreement. Never heard anything back. Cameron and i had spoke over the phone to which I told him I was waiting on Wayne to get back to me. I asked him about pricing, but he said that he will need to talk to Wayne about working out any negotiations. By the end of the following week (week 3), I was at my wits end trying to get anywhere with anyone at this dealership. I went online and found the main dealer in Escanaba, and called over to speak to someone regarding the poor experience I had been having. The receptionist transferred me to Matt, one of the owners of the Riverside Auto Group. He asked me to explain everything that had happened, asked for names of the employees both myself and my partner had spoken with, and asked if I was still interested in the car. He was extremely helpful and respectful of me, and thanked me for giving him the opportunity to remedy the situation. I, too, was beyond thankful that he took the time to make this right. He called over to the Iron Mountain location immediately after speaking with me to ask what was going on. Within 2 minutes I got a call from Wayne, who told me that the car had sold already and said he though either he or Cameron had called to let me know. Obviously neither of them did, or I wouldn't have wasted so much time. Finally, today (over 1 week after my conversation with Wayne) Cameron sent an email asking me to call him so he could help find me another vehicle since the one I inquired about sold. Even still, I do not know the reason why I was treated so poorly. I feel that if there was another party interested in the vehicle that I should have been given the courtesy of a phone call or email explaining that. I was not even given one chance at this vehicle, and I found out after the fact the car was gone. I hope this explanation will prevent anyone else from having to endure this sort of inexcusable treatment from Riverside Iron Mountain in the future.