809 Massachusetts Used Car Dealers

bsolutely the worst retail experience I have ever had. I... - wmath1975

bsolutely the worst retail experience I have ever had. I bought a car back in late November from these guys. Silly me for believing they did a used car safety inspection even after they said they did. Got the car home, had a flat tire and while looking underneath I can't even begin to tell you about all the leaks. My driveway was stained. Leaking seal between the break booster and master cylinder, leaking rack, oil, power steering etc. I had it towed back after I told the dealer about the repairs. No communication for a month. Finally I had to have the loan company call them. They said the vehicle had been fixed for weeks. Well, when I went to pick it up, they lied. It wasn't fixed and the owner EDDIE said he knew it wasn't fixed but wanted to "be a man and fix it." Nope, no trust and wasted 45 days. Elite broke Mass Law by not doing a vehicle inspection to ensure safety before purchase and not having my vehicle repaired within 11 business days. The car is undrivable and I couldn't even get it inspected. After showing the loan company the pics or the car they cancelled loan and the made the dealer buy the car back. I now have the AG involved because these liars won't give me my deposit back and reimburse my fees. THEY'VE HAVE 11 AG CASES OPEN. If you had bad credit for whatever reason, go somewhere else. These liars are praying on your need to sell you an unsafe auto.

Might be getting a car from them - Ms.skyy89

I went to dealership yesterday was impressed by the service and the help with finding a car I have my eye set on something but after reading some of the reviews online I'm kinda skeptical about this place cause I really don't have time to be dealing with a lemon again so all I can say is I'm going back for a test drive of hopefully my future car and I will definitely be back with an honest review once my purchase is made. Wish me luck from the reviews I'm gonna need it but hopefully not hopefully the are good honest people who would think what if it was my family member

I’ve purchased a few vehicles before, but this was the... - Toya

I’ve purchased a few vehicles before, but this was the best experience with a dealer. Felipe helped me with the purchase of my Audi and I couldn’t be anymore pleased. They’re very knowledgeable, friendly, and professional. The prices are Great, no pushy sales person just a quick and easy process. I will be back in a few years for my next vehicle.

I purchased a truck from Tom on ebay according to the... - wigal2007

I purchased a truck from Tom on ebay according to the listed description telling all that the truck needed,He left out alot! He's a dealer that knows everything about cars and just didn't list everything so he'd get top dollar and left me with the major repairs. He sold me a truck that needed more repairs than he told $3000.00 more so far! I've had the truck sense the 24th Nov 2011. And just got it back from the repair garage a week ago, things he didn't mention was, 4 brakes, 4 calipers and hoses, wheel bearing, axle seals, water pump, fuses put in wrong places to keep it from blowing other fuses, inner/outer tie rod ends, power steering pump, emergency brake shoes/cables, exhaust pipe rusted off, brake backing plates, exhaust manifold bolts broken off,this truck wouldn't pass a state inspection! I've tried contacting him through email and will not respond!

Vehicles are clean and run great. Prices are good.... - Scott

Vehicles are clean and run great. Prices are good. Everyone there was nice and friendly. Would definitely buy a vehicle from this dealership.

TRIPLE A+ All the way! - jadeyesmiling

I shopped for WEEKS, tried so many cars, so many different dealers and really didn't enjoy the shopping experience. One dealership, when I told them the car wasn't shifting properly, pretty much told me I didn't know how to drive. (Its what I do for a living, but thank you.) Other dealerships had really high prices, or super high mileage cars, and I was promised a lot in the way of what they could deliver but zero results. That was all before I walked into Fuller's Pre-owned Autos of Auburn. WOW, what a difference. I am picky, thrifty, and need to be SURE before spending thousands of dollars. Mark was amazing, even looked up a car I was looking at elsewhere to show me that car fax was clean. I thought that was very professional and built trust as it wasn't all about them, it was about my needs. I saw the NADA on my car as the computer faces the CUSTOMER..novel idea, huh?? No fancy sales gimmicks, just the facts. Great value on my trade, clean car with no issues going forward, and OH... every car comes with a FREE 24,000 mile warranty or 2 year whatever comes first which you will pay through the nose for somewhere else. I will never shop anywhere else, only wish I found them sooner. Not a huge lot but like any other dealership they can find you what you are looking for as they frequent the auctions, but they are very picky and all cars are sent through their own garage before going out on the lot. I found them by accident on Car Gurus and I'm so thankful as I was looking at a car one year older than the one I bought with more miles for more $$$. I got an amazing deal. Ask for Mark, and tell him Tracey sent you! You wont be sorry, you can take that to the bank! :)

Car shopping - Jeep peeps#16

My girlfriend and I both recently purchased Jeeps Javier Marcando sales and Parish finance went over and above to make us comfortable Thanks to Both

What a pleasure it was working with the sales manager Jay - AnonymousK

What a pleasure it was working with the sales manager Jay Singh at Genesis Braintree. Upfront and honest, you don't see that in the automotive world today. We were in and out within 45 minutes! Love my GV70, will be sending my family and friends over to See Jay very soon!

A pleasure to buy a car at this dealership! - bbjornson

We have been looking for a specific car for many months. I was actually hesitant to go into Roslindale since it was a longer driver than other dealerships, in the city, and I was not familiar with the dealership. I am so glad I went - in a matter of 4 days we had the car we were hoping for in our driveway! Scott was great - very knowledgeable and proud of what he does and where he works. He gave me a tour of the shop, introduced me to everyone, and ultimately did everything to make the experience a great one. My husband went in separately to test drive the car and had a similar experience. I would absolutely buy from them again. My only words of warning - limited parking at the dealership! Drive the smallest car you can when you go.:)

Wonderful experience. I truly enjoyed purchasing my GMC... - Eprestly

Wonderful experience. I truly enjoyed purchasing my GMC Sierra from Anthony. Quick and easy fun to work with keeps you laughing. Thank you for making it so much fun. Devin was awesome to work with as well. Very knowledgeable and explained everything to us. I would highly recommend purchasing a car here.

I visited this dealer, to look for a car for my daughter.... - tjones

I visited this dealer, to look for a car for my daughter. The salesman, Bob was very helpful in showing us all of the vehicles that she may like. I felt very little pressure to buy. We test drove quite a few cars before finally purchasing her "dream car".

I highly recommend Hermes Auto Sales to anyone looking to - brittanyrodrigues27

I highly recommend Hermes Auto Sales to anyone looking to buy a used vehicle. Yuriy & Carlos were very knowledgeable and answered all my questions. They have a large selection of vehicles and helped me find the perfect vehicle for me! I purchased a 2012 Honda Odyssey and I could not be happier! Vehicle was in excellent condition, low miles and very fairly priced. Hermes Auto Sales is definitely the place to go to buy a used vehicle! The entire process from start to finish was easy and seamless! They even registered my vehicle right there at the dealership! I am a very happy customer!

Buyer beware - Audi42978

Going to small claims court an suing this company. They refused to let me return my car after it failed inspection. And the cost was over 10% of car to repair. Held on to the car so I could not exercise my lemon law. Law states date of purchase not possession. The had the car for three weeks be for I could pick it up. If this a problem for you as well. Tell them you don't want the car. And dam and they call the finance company and do a flat cancellation. If you take the car off the lot it is on you. They put used parts in to repair issues on the vehicles call the local licensing board to complaint he more complaints they could loose their dealers license also call the attorney generals office to file complaints . Also bbb.org to file a complaint. Use the phone #to find them. Hughes motors.

Joe's auto sales Rivet street New bedford - Suelang

This was our second car purchase from Joe's with salesman Roy Brum. A great, easy experience. He is fair, helpful, and more than eager to make the sale as easy as possible. He is the best!

I contacted them both from Cars. - nands_palmer

I contacted them both from Cars.com and their own web site and I never heard back from them at all.

You Will Get A Car - enerful01

Go straight here..They understand the average joe. if u had some credit issues don't waste your time somewhere else just go straight here. These guys will get you a car. Didn't have quite car I was looking for but sure gave that boost to not give up. Thanks guys

Great experience - Chickygaby

Went to Ken's to view their inventory and also to other dealers in surrounding area. Ken's cars were beyond cleaner and they were very informed about their vehicles. I also loved that they took care of everything for us. Diffidently will recommend them to anyone who's looking for a used car.

The best car buying experience - mpmarino

This was the first time I purchased a used car not through a dealer. I always had reservations about the used car lots and tended to avoid them at all costs. If that is/was also like you, then throw that stigma out the window and give Landes a try. I worked with Kyle – and like others mentioned here – there was absolutely no pressure. We exchanged emails a few times, starting with me inquiring about a Kia Forte and giving him my budget. He was super easy to work with and got a deal done without any hassles or the usual back-and-forths with "the manager". I feel like I got a great deal from a great family guy, and know that the vehicle was inspected by their mechanics before leaving the lot. About 30 minutes of signing papers, and I was out the door with my new/used car. I can't say enough good things about Kyle and Landes Family Auto Sales.

This dealership took my car in as a trade in and did not... - dreguez

This dealership took my car in as a trade in and did not pay off my trade for two months. Now my credit has been affected. Buyers beware!!!!! Don not purchase a verhicle from this dealership as they have very bad un ethical practices. I do not want this dealership to take advantage of another inocent person.

I had the best car shopping experience at Luxury... - DTCARTER2

I had the best car shopping experience at Luxury Selections. I had been in talks with several dealerships within a 200 mile radius, Luxury Selections went out of their way for me. They met all of my demands and worked with me extremely well given the distance between us. They were not the most convent dealership for me but they were the best. I would recommend them to anyone!!!

Classy operation - Avid Shopper

I recently purchased a used Lexus RX350 for my teen daughter. This is the 3rd vehicle I have purchased in the last year and in comparing the three dealership experiences, this one was by far the best and it completely removed the bias I had in working with a small dealership again. Last experience at a smaller operation was unpleasant. However, Marshall Motors was different. The salesman, Jack, was terrific. I explained that I wanted the process to go easily as I did not have the time to go back and forth. The car was delivered to our driveway days later. Everything went off without a hitch and the owner included a small Bluetooth device that works great and it made my daughter very happy. I would ABSOLUTELY purchase another car from Marshall Motors.

Great price, terrific service - Al McNeill

The staff were knowledgeable and helpful, earnest and honest. The lot itself was welcoming. When a problem arose with a cracked windshield, they immediately fixed at-/at the dealer’s expense. This is the third car I have bought from them, and all cars have proven to be excellent. And the service and staff congeniality are equally great

Horrible - Julianne Karwowski

He is rude when you don't understand what he is asking. He made me cry and was very rude about it. He is not very friendly.

1. Kept waiting for two hours to test drive with no... - gmack

1. Kept waiting for two hours to test drive with no explanantion, staff were friendly and offered coffee food place to sit 2. Car title documents not given to us despite three visits after purchase. 3. Dealer inspected car after we purchased it ( my fault unaware of law at that stage) passed the car with faulty handbrake (emergency repair done by second mechanic showed zero brake pad lining and virtually zero handbrake function) 4. Did not give us signed copy of warranty 5. When car would not run accepted towing cost on phone but denied all knowledge when car arrived. Tower eventually paid but had to fight for this 6. Denied warranty covered any repair that was other than engine or transmission, ( so did not accept that warranty covered brakes, suspension, illegally worn tyres that would make car unsafe..read Mass Law on dealer warranty) 7. Wanted to charge me for work however never called with estimate, never asked for specific authorisation for work, no itemised account of work done) 8. Overall very frustrating, obstructive and down right dishonest....

Bought a Denali, LOVED THE CUSTOMER SERVICE!!! - Joel

I was looking to trade up from my 2016 Denali. Found a salesman with whom I had worked with before at another dealer, “ Derek Meyers”. Still had his phone number. Called him, told him what I wanted. He told me the dealership was a one stop shop. AWESOME!! 1 week later we signed the paperwork, I got a new truck!! Absolutely awesome service with no hassle for me!! I will be back the next time I need a new truck!! Thank you, Joel

Best Used Car Dealer & Repair Shop Ever - Pam B

Russ & Greg are the best at what they do, bar none. I have been doing business with them for many years and I wouldn't go anyplace else. (Even when I moved to the North Shore for a couple of years I still brought my car back to them for service.) They always find me the exact car I want and they always treat me great when it's time to service my vehicle. I trust these guys to the moon and back. When I walk into their business I always feel like a valued customer and feel respected. Cudos to Dwight, Christine and Tony as well. They are all a class act. Thank you for always being there for me. I truly appreciate your honesty and integrity.

The best car dealer anywhere - JTM24

I had the best experience buying a new car dealing with Derek at New England Auto Wholesalers. Not only did he give me exactly what I wanted at the price I could afford he was a nice honest trustworthy young man, If you need a car - you have to go here and you will not be sorry

New England Motors of Leominster/Service Department - DaveE

If you live in Central Massachusetts you should stop by New England Motors of Leominster. It is a outstanding place to have your vehicles serviced. The people there are friendly, professional and knowledgeable. On several occasions I have dropped in to have my vehicles looked at and they have usually been able to work on any repairs the same day. For scheduled appointments they can offer a loaner vehicle. At each visit they do a thorough inspection of your vehicle and let you know of any issues that might pose a problem, "down the road", along with a detailed repair estimate. They have always been done on time and within the estimated cost for repairs. I am very happy with the service they provide and will remain a loyal, repeat customer.