819 Massachusetts Used Car Dealers

Disappointing - Elisa

I bought a car from this dealer with the seats damaged but they agreed and wrote in the selling documents to change them! After months of asking and waiting for this repair, and after repeiting many times that they would do the repair needed, they never did. Amazing how this dealer can be so dishonest and disappointing just to save a few dollars for themselves. I would never recommend this dealer that you can't trust

Stay away! - Anon2018

Worst car buying experience I've ever had. Most lazy and incompetent car salesman I've ever met. Any time I asked a question, I couldn't get a straight answer, whoever I asked had to stop and call or ask another person the next day or never got an answer at all. They also are not willing to negotiate pricing what so ever, and when you do buy a vehicle they're too cheap to even fill the gas tank even a 1/4 of a tank. I received my truck with the fuel indicator on Empty. Stay away! I will never give these scheisters business ever again!

While I was in the market for a used car, I found a... - MedicineMan

While I was in the market for a used car, I found a decent one at Bernardi Honda. I first went to look at the vehicle and had the car open; while I looked around, the salesman assisting me stood about 2 feet away from my opened door. I knew from right then that this was not a dealership that respected it clients but merely treated them like prey. I left immediately but decided since the car was priced right I went back again for a second look. This time I met Ashley who said she was a new salesperson and in all honesty, I thought she was great. I decided to purchase the vehicle but got the run around for a week about finance and paper work. After four trips to Natick from Worcester, I got in to sign my paper work with Greg in finance and this was the worst of it all. It took at least 3 tries to print the correct information in all the forms, and I felt incredibly rushed and in the dark throughout the entire process. Right before signing on the car, I was informed that as a condition of my financing, I was required to purchase almost $5,000 of additional insurance. I questioned this multiple times and was given the same answer that it was required by my finance company. About a month after my purchase, I was told that it is illegal to force a purchase of insurance and after contacting my finance company, I was told that they do not require any additional insurance. I actually had to fight to get the insurance taken off of my deal. If customer service is important to you, then you should know that throughout this entire ordeal (besides Ashley who provided a direct contact number), I rarely DIDN'T get sent to voicemail. Bernardi Honda, besides Ashley and the receptionists, is hands down the absolute worst place I have ever purchased or even shopped for a vehicle. I was given every dirty dealer line and scam you can get and more from each department. I guess to this dealership, you really are just a number.

Thank You Bill DeLuca Cadillac for a great - don

Thank You Bill DeLuca Cadillac for a great experience Your sales person Marc Ganek is a terrific sale representative and a key asset to your company

The owner was knowledgeable and you can tell he really - kipstreeter

The owner was knowledgeable and you can tell he really enjoys what he does. He was easy to talk to.

we bought a Toyota camry from deano and unknowingly the... - adambernardino

we bought a Toyota camry from deano and unknowingly the car had a busted strut which it was sold to us that way. Contacted deano to let him know that and since the car was still under warranty he should warranty it and deano told us he is not warranting it. Do not buy from this guy he does not back up his products

They are very professional, very helpful, very - Nina

They are very professional, very helpful, very knowledgeable, best experience I had & I will refer people to Imotobank. All the employees & owner are amazing!

I bought a Piece of Trash! - mrdomparker

I bought a Piece of Trash! I had 30 days to bring car back to be repaired, but i had to wait on the mechanic to call me to schedule a date! Then when he finally calls and tell me to bring truck in we Had The Big Snow storm! So never made it to take back! Now Truck does run ! Rear shock mounts rotten front steering rotted! And headlights went out and now Passenger door locks don’t work! Everything Happened after 30 days! Pure Trash

Arthur at Marquis Motors is incredibly knowledgeable in - piantmw

Arthur at Marquis Motors is incredibly knowledgeable in all things Land Rover. Arthur took the time to explain a number of mechanical issues and tendencies with the model. Arthur is a genuine and honest man and he worked with the dealership, shippers, and vendors to ensure our needs and goals were met. Family run dealership that does the right thing. Highly recommend.

Great Customer Service! - Cadillac guy

I BOUGHT MY CAR FROM ANTHONY A FEW YEARS BACK AND WENT IN TO ASK FOR SOME HELP WITH FINDING A PART FOR MY CADILLAC. ANTHONY FOUND THE CENTER CAP I NEEDED AND POPPED IT ON FOR ME. I WAS MOST SURPRISED WHEN HE REMEMBERED WHO I WAS EVEN THOUGH IT WAS 4 YEARS AGO I BOUGHT MY CAR. THANK YOU FOR YOUR HELP

Excellent service from salesman. - Sutton4173

Excellent service from salesman. Prompt attention and good customer service. Would recommend to others and friends.

Smooth and Easy Buying Experience! A+++ Service! - Mike W.

I went to Auto-Credit looking to finance a Honda sedan, preferably with so extra options. They had a few when I visited the office. I test drove 2, (and did have some more), one was 2014 Honda Civic LX, which drove great, it was very clean, had Low miles and was definitely ready for purchase. The other one which i ended up buying was a 2013 Honda Accord EX-L with 88k on it! This one had the extra options that i was looking for, like the sunroof, leather, and rims that I absolutely LOVE!! Once i decided which vehicle i wanted the rest of the process was very easy. AutoCredit helped with everything from the financing, to the registration. All i had to do was bring in my downpayment, and a couple documents to help confirm my info, and i was able to drive away later on that same day. So i would say, overall the whole experience was very good. ***PS: i have been driving the car for a couple weeks now and it is Great, no issues at all, very please with my purchase. Thanks my friends at auto credit superstore!!

Easy to work with and responsive. - Kristen McNamara

Easy to work with and responsive. Scott will cut you the best deal and be an awesome resource for any additional servicing. I love my jeep!

"Unbelievable! - RWall7563

"Unbelievable! In a class by itself" is the only way to describe Bespoke Auto, LLC. Never in my many years of auto purchasing experiences have I come across a company, product and people remotely this extraordinary. So far from typical of what one would routinely expect in a car dealership purchase and sales encounter. The integrity and excellence of Miroslav and Evo were a refreshing and pleasant surprise. Their approach and their inventory both were topnotch. This uncharacteristic superiority, far surpassing the majority of their competitors' sub-par standards. Bespoke certainly sets the bar pretty high. We were met with courteous and knowledgeable professionals. The entire purchasing process was a forthright and pleasant experience. Seamless and smooth. It was an unexpected and welcomed pleasure. The automobile was VERY reasonably priced and matched it's advertised quality and condition. Additionally, it was finely detailed and pristine. Even post-purchase, they continue to be attentive and available to us, behaving well above expectation. They run a respectable and ethical business providing exemplary service, for which I am grateful. This is an extremely rare find in a dealership. So rare that it prompted this detailed review I write with pleasure. They run their business with integrity. They provide a smooth sales transaction from the initial inquiry until you are driving off the lot. I've already happily recommended them to three people. We will most certainly be repeat customers... and I look forward to it. FIVE STARS. Very happy with our purchase and Bespoke Auto, LLC Thank you, Miroslav and Evo.

Amazing family own dealer. - Elsnakodj

Amazing family own dealer. Quick and easy and got me into this car the same day. Thanks Ray and Ray

So happy with my new ride! - StephanieH

I bought an Acura TL from Chelmsford Auto Sales and it drives awesome. I am so happy! They were friendly and got me financed quickly so I was able to drive away only a few days after first walking in. I wasn't pressured at all to buy - I was the one pressuring them because I wanted the car so bad. They totally delivered by talking to my insurance company and going to the registry for me. I would recommend this place because they have a nice selection of cars and SUVs and they seem much more reputable than other places in the neighborhood.

Always have had a good experience here - vidguy1970

I have purchased 5 corvettes from Mike starting with a C4 and now having a C7. Negotians have always been cordial with give and take on both sides. I have no complaints about the transactions. Jason has always been helpful.

Excellent professional - Fancy

I bought a 2014 vw eos. I spoke with Bill and he amazing to work with. I had issue and they paid to get it fixed $700. I live in Manchester nh so they made sure I had a loner.

Dave the salesman was great we had two issues with the - Disney06

Dave the salesman was great we had two issues with the vehicle and Dave said he would have them taken care of I would and already have recomend this dealership to others.

Told me the car wasnt leavin unless it was perfect, - Tntcharlma

Told me the car wasnt leavin unless it was perfect, honest ,guy i recomend perfect

Exceptional Service Excellent Cars - Mac_Grand_Cherokee_Guy

This dealership has provided us with 3 cars that were gently "used" like new vehicles. Their buyer watches the best auctions seeking only the highest quality cars. Only cars with great CarFax reports become candidates for purchase. Weekly the buyer visits auctions within 100 miles to actually DRIVE the vehicles before the auction date. This used car dealership is one stop shopping. For sales there are indoor and outdoor showrooms. High end vehicles include Mercedes, BMW, and luxury SUV's. They have a very capable Repair Shop and a custom Body Shop as well as Detailing Shop. The paint shop custom mixes auto paint through a computer operated system that has inventory rivaling many people's mortgages. They operate on a very narrow profit margin that keeps the customers' cost very low. We needed brakes and got an estimate from a major national franchise that floored us. We called Millennium and they did the complete job for 1/3 of the original estimate. I asked how they could do this and they proudly said "This is a low cost service that we extend to our customers in order to keep them happy with their car purchases". Charlie handles most of the sales and is extremely busy. I have seen several clients at one time waiting for the bargains that they provide. Charlie does everything for you including financing, contacting your insurance company, and completing your MA RMV transaction along with obtaining number plates. The repair shop is also a MA Inspection Station. During MA inspection OR any repair Eli gives your Millennium purchased vehicle a complete evaluation for computer codes and possible future repairs with a low cost estimate. Appointments are available but "Walk Ins" are also served. They have a modern, comfortable waiting room with big screen TV and luxurious leather furniture. They are always friendly, customer focused,with mult-language translators on staff. They are also open until 7 PM to accommodate working customers.

Ralph's Auto Center is definitely worth a visit when - Pquiggiesmalls

Ralph's Auto Center is definitely worth a visit when looking for a quality vehicle at a reasonable price.

Smooth purchase. - Mark

Smooth purchase. Vehicle was advertised properly, serviced as promised, and the whole transaction was without pressure. It was nice dealing with an owner, instead of a salesperson that typically works on commission. No last minute add on fees / delivery fees either. They have a service department also, and I spoke to a longtime customer that was there at the same time as me. They couldn't say enough nice things about Rachael and Lou and the trust they have in them. Glad I stumbled upon this place while looking for a truck.

Terrific deal and an excellent dealership - JohnSaab

Owner Matt Meyer has gone far beyond what could be expected from any car dealer. I purchased an older Saab from Aero and found Matt accommodating and very personable. It was an acceptional experience from a very professional orgsnization.

I went there on a rainy day after calling ahead. The... - msdesai

I went there on a rainy day after calling ahead. The rather large owner sitting in the trailer was calling all the shots while I conversed with the sales guy. I am pretty street smart so I was asking a few questions about the car that I had come to see. Turns out the car had been in an accident. As soon as I found that out - only when I saw the carfax report - their attitude changed completely because they realized that I wasn't going to buy into their xx. I left their trailer thinking about all the trusting folks they must have swindled by hiding the car's history. I don't trust these guys, period.

Buyer Beware!!! - zephyr424

Use caution and verify condition of vehicle with a certified mechanic. Use caution and verify condition of vehicle with a certified mechanic. Use caution and verify condition of vehicle with a certified mechanic.

Gave me more $ for my trade in than any dealer. Nice people - AlvinGray1

Very nice salesperson. Gave me more for my trade in than any other dealer would. All in all a very good experience. All the staff (Mike, Tom, Peter) were very helpful and friendly. Thank you much for all of your help!!!!!

Please stay away people, - Sue

Very dishonest people trying to take advantage of customers who don’t understand ma. Car laws. Thiago, who claims he is the owner (but really LA auto in Abington is affiliated) had told my parents the truck they wanted had a clean title. After looking at the title when I went in it was a BRANDED title which they instead it was still a clean title. They also had None of their dealer information on the purchase and sales (no reputable dealer does that) When I questioned why their info was not on the paperwork I was told it didn’t have to be. Yes it does! They’re a dealer not a private party! , Thiago also told my parents it is legal to transfer plates with no trade or total loss and insured my mom take the car that day, Guys, please do not let these people lie to you. Honesty goes a long way and hopefully this will deter someone from buying there and having an issue. I did contact “the owner” who refused to give me his name over the phone and hung up after I told him what he is doing is illegal. Thank God I went before they purchased a car that is worth half of what they’re selling it for. there are good transparent dealers around. This is NOT one.

My wife and I bought a car here a few years ago and the - Joe Blake

My wife and I bought a car here a few years ago and the entire process couldn’t have been better. Everything was very open and honest and she didn’t have great credit. She had someone run a red light and her car was totaled. We went back and the second experience was even better. They went over the top to make my wife happy and that’s not always easy. I’m never going to another dealership again.