831 Massachusetts Used Car Dealers

I recently encountered a tragic unexpected repair on my - debis64

I recently encountered a tragic unexpected repair on my car. Greg in service showed true empathy and helped me out with pricing and a loaner car. He seemed to be there on his own time to make sure all customers were attended to also. Greg made the tragic news for me a little better, explaining the details of the cars situation and making sure I had a car to drive while other issues with car was being attended to and had to stay at dealership. Thank you Greg for doing all you could with me and was much appreciated.

Guys are full of xxxx we put a $500 deposit down on a - kevinjagmohan26

Guys are full of xxxx we put a $500 deposit down on a vehicle after bringing it to our mechanic that found a boat load of problems after telling the dealer about this they said they would take care of it. A day or two after we decided it was too big of a risk to buy this vehicle so we returned and requested a refund of the deposit which he said would be mailed after months of waiting and calling we still have not received a check in the mail. Unless you want your money stolen I wouldn’t buy a vehicle from these guys.

Had my 2010 FJ towed to Koch Toyota after serpentine belt - jwtew

Had my 2010 FJ towed to Koch Toyota after serpentine belt broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informed of progress. Excellent tech work. Outstanding Customer Service, 5 Star. Natasha is the best.

One this I noticed is that there are two dealerships with - LC934

One this I noticed is that there are two dealerships with “Route 138” in the title. I’m referring to Route 138 Motor Car Company. The owner is on WATD radio every Friday morning. *****There is a different one that sounds similar but they are NOT related. This is important to point out. As I’m noticing some of these reviews here are for the other dealer which I know nothing about. The frame rotted out of my 3rd Gen SR5 4Runner and I was having a really hard time letting it go. They got me into a great suv with car payments less than my monthly car insurance. The staff is amazing. I’m almost done paying off my suv and then we’re heading back to purchase another one from this great place, for a second car for our family. This is the 1st dealership that has treated like a person and not a sale. I’ve been burned by the last 2 dealerships before this one that I had purchased. This was an amazing experience.

When we walked in the door we were met by Lauren she’s... - Renegade

When we walked in the door we were met by Lauren she’s professional courteous and helped us through the whole process and made it work along with the finance and sales staff.My husband is in need of a new truck and we will certainly be back. Lauren was Great.

Dont buy the over priced extended warranty and honestly - Alan.beatty68

Dont buy the over priced extended warranty and honestly don’t buy from them at all. Checked to see if they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn’t overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it’s been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it’s running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You’ve been warned.

I just purchased a ,2022 Hyundai Elantra from Mark - mcatleton61

I just purchased a ,2022 Hyundai Elantra from Mark Pereira. Mark was a great help throughout the process answered all my questions and after the purchase was completed (days later) he help set me up with Blue Link.

Awesome dealership from start to finish. - rjjulian

Awesome dealership from start to finish. Incredibly personal staff throughout the organization. Our sales rep Noah truly has great knowledge, personal skills, efficiency, and stays one step ahead to make the process seamless. Can’t say enough good things about Noah and the entire staff over at Lawless. Not a hard sell by any means which I certainly appreciate. I purchased a 2022 Jeep Wagoneer for my wife and she absolutely loves it. Highly recommend Noah and the entire buying experience at Lawless.

Wonderful purchase! - Michelle

Wonderful purchase!! Friendly staff!! Makes you feel very welcome! Go above and beyond to help you out! I would definitely recommend this dealership. Thank you again for all your help today

Cris is a superb salesman and treated me like family. - Caseymacc

Cris is a superb salesman and treated me like family. Very professional and helped me get the best deal for my budget 10/10

Just got my lease from Quirk Mazda. - Cbotero1285

Just got my lease from Quirk Mazda. Nami M. Was fantastic. The process was quick, easy, and pleasant. I shopped around a few different dealerships and Nami gave me the best price no games or back and forth. Come to Quirk and as for Nami.

Live very far from dealer and asked for final price with - d.vaghela

Live very far from dealer and asked for final price with fees before going in to buy/test drive. Emailed dealer multiple times and never got info, they kept reply with advertised.

This is not a good place ,price estimate and billing... - Alam Mohamme

This is not a good place ,price estimate and billing ally’s way different !!!so rough

Great overall experience. - Bamunro

Great overall experience. We were greeted by Shannon Hurley who was fantastic. Great personality and sense of humor. We were interested in a 2019 Toyota Highlander. She was very knowledgeable and was able to answer all of our questions. The entire sales,financial process was finished in less than an hour. The car was prepared and we drove away a happy customer. Would definitely recommend this dealership.

Paul and the team at Automax Attleboro we're all great!... - sandtrap3

Paul and the team at Automax Attleboro we're all great! Love my new car! I would definitely recommend.

Each part of this dealership is focused on ensuring the - teresa.n.english

Each part of this dealership is focused on ensuring the best customer experience. I will be a repeat customer!

STAY AWAY from this disaster of a company. - Anna

STAY AWAY from this disaster of a company. I regretfully bought a car only a year ago from them, I took the car home and the more I looked the more of a mess I found. There was a lolipop stuck to a cup holder. I had to fight to get my spare key.. which ended up having a remote starter on it. They never gave me the key for my locked lug nuts. Unless you show up, you can’t get a hold of them. They don’t pick up the phone. xxxxtiest business ever

Awesome place to buy a car! - Kimdiodato45

Awesome place to buy a car!! My 2nd time there. They are very efficient and very personable to work with!Will be back!

Check your loan docs! After leaving with a new car and... - Kristal

Check your loan docs! After leaving with a new car and years later I reviewed my docs online with lender and they don’t match! They electronically signed my name. My original was hand signed. Now I have to arbitrate with lender because fraudulent documents were submitted without my knowledge and I owe thousands more than my purchase agreement has on it. Liars!! Again check your original documents against the lenders!

Horrible, regretting it! - MsDesi

If I could give ZERO I would!!!!! Con artists! They said they would give me 2500 for my trade, (explaining EVERYTHING about it) then decided to offer 1000 when I drove it there! They sold me a jeep, and gave me price, then HIKED it up 1200, saying "things needed to be repaired" it had no rear door handles! The 1200 was supposed to go to brakes, rotors and maintenance things, that should've been included! We asked for a DETAILED RECEIPT and were promised one, for what was done and they've avoided us to this day!!! Then we had to pay 100 to FIX THE REAR BRAKES! WHICH SHOULDVE BEEN DONE! They lied back to back about EVERYTHING. Not to mention, the jeeps dashboard randomly shuts off, no blinkers or lights, then resets about twice a day! Mike said he was "CONFIDENT" IN THIS VEHICLE! DO NOT SPEND A DIME HERE!!!!!!

We were in the market for a truck with specific - Sheilacyr

We were in the market for a truck with specific expectations. We called Ron in the morning and made an appointment to see the truck, he was great to work with. We purchased a nice truck for a good price in this elevated truck market! Thank you for the great service. Not knowing the area, we drove from CT, not sure what to expect since we have been looking for awhile.

Great body shop experience - Dorothy

After I backed into a truck and put a large dent in my Accord's bumper, I contacted Bezema about fixing the damage. Their estimate was very reasonable. When I got the car back I found they had also fixed a scrape that one of my co-workers put on my car when pulling out of our employee parking lot. I didn't have the scrape when they prepared the estimate. I found my car had been vacuumed when I picked it up, and it looked great inside and out.

I recently had a great experience buying a GMC box truck... - landrymechanical

I recently had a great experience buying a GMC box truck here. From the initial phone call I had with the sales person, Ralph, I knew I was at the right place. I got a great financing deal with warranty, they fully prepped the truck including inspecting the vehicle, then delivered it to my shop the next day. I’ve been buying Fords for the last 10 years, but unfortunately the dealership I’ve been using has gone downhill. I got5 new 2021 ford vans this year, two of which had defective parts, I had to wait 3 months for a e brake cable that was defective. I will 100% be shopping with Baker the next time I have a need

Wonderful salesman. Accommodated every need we had and... - mike_bishop82

Wonderful salesman. Accommodated every need we had and worked around the budget desired. We took our time with their selection and left happy. Thank you!

Worst dealership ever. Rush to finance. Thought I got... - honest review

Worst dealership ever. Rush to finance. Thought I got my dream car and I bought I a nightmare, Wouldn’t recommend ever going there. Maureen Foley is manipulative and fake

My husband purchased his car, from the beginning they... - Kds18

My husband purchased his car, from the beginning they promised to deliver their customer service assisting with multiple needs. If the car had issues, and if there was ever any paperwork that was to be done they would resolve. The cars panel started to light up after weeks of purchase (tire pressure, engine light, oil light etc). The car was brought back to the dealership more than 5x with no other options besides a scan to see if there was any issues. We ended up returning the car and resolving it with the bank. It's been a month since we returned and they still have not cancelled the plates. We call leave messages no return. I feel like they just wanted to sell cars and have their end all set and careless about the customer when its time to resolve an ongoing issue. I don't recommend this store. They need to prioritize their customers, resolve issues, and offer options like many other companies do.

Absolute nightmare! - Jbananas24

Absolute nightmare! Have had nothing nut problems. Paid 12K and have put 6k into it in 7 months. Second day driving I knew something was not right with the front end. Brought it in had a list of five things to look at and he said nothing was wrong. Since that the whole front end is been a mess. My mother was told to never ever go over the mileage for an oil change with this car by Jim but, come to find out, I look at the sticker and it is 4,000 miles the day I received the car. The Mechanic I had work on the car(not Rose because I was told nothing was wrong it per Jim) has never seen anything like it. I feel like my mother was taken for a ride purchasing this vehicle. Turns out you never buy a car that has a salvage title that was rebuilt by this gentleman. The rear end was where the damage was but turns out the front end was just as bad, but never checked out. From axles, to motor and transmission mounts, tie rods, wheel hubs, control arms ,tie rods, ball joints, tires, for alignments, you name it, it's been replaced. Everything but the struts which are just about gone and need to be changed as well now. I wouldn't send my worst enemy to that place basically what it boils down to.

I just recently bought a car and I should say my... - Cliffordlarose1012

I just recently bought a car and I should say my experience was great. Had a really great deal and they will work with you to find the right car. Everyone I worked with all thumbs up

Ready Credit Is the best dealer to mess with especially - davidrios711

Ready Credit Is the best dealer to mess with especially with the special sales person out there that his name is Manny Ortiz And Adam, I had no problems with ready Credit

I just picked up my 2012 Mercedes-Benz C300 sport from... - David119

I just picked up my 2012 Mercedes-Benz C300 sport from Today's Collision. I am more than extremely happy with their work, customer service, time management, etc. The day I got into my accident, I called Matt Everson and he instructed me, while at the crash scene, to have the vehicle delivered to the shop and he will handle it all from there. Once I arrived in the tow truck, I was accompanied by Matt waiting outside, with the rental already in the parking lot, running and warm ready for me to drive alway. After I provided the insurance information to Matt, I only heard from him once to tell me that my car was ready, 3 days earlier than she had inticipated. Once I arrived today, Matt brought me directly to my vehicle which looks better now than it did when I bought it last year brand new. It was fully detailed and shining clean. After gathering my receipts, I was on my way. The customer service that this company provides is remarkable and unbelievable. I'm extremely happy with their services!