1,190 Massachusetts Tesla/1000 Service Centers

Customer service 0/10. clueless I come to change drive... - sayli1k

Customer service 0/10. clueless I come to change drive belt they charge me for 4 hrs work only take 15 min to be replaced They charge me for oil change without my consent. They will rip you off if you’re not paying attention by adding unnecessary cost to your bill. Better fixe your car somewhere else instead of being there t even buying a car try another dealer instead for your just to be in safe zone

Service for vehicle not great. need to explain what work don - Ben

Service dept I find not that great need to explain what service that has been done. the guy that change my oil has a slight attitude. needs to know how to talk to people.

Great service on a rare Chevrolet - gangreen ss

Had my car in for a scheduled oil change service Friday last week, mentioned to Josh (the service advisor) the infotainment system had a "LOCKED" message that morning, rendering navigation and all sound functions inoperable. Josh checked the system, found a bulletin. Had the service tech look at the problem description and the service bulletin. Long story short, the tech and service bulletin indicated the radio needed to be replaced. Fewer than 13,000 of these cars exist in the United States, so I figured I'd be waiting quite a while for tunes and maps. Josh called Tuesday telling me the radio was in. I brought the car in late Wednesday so it could spend the night indoors to warm the plastics in the interior up before a radio-ectomy was performed. Got the car back today, everything is perfect. Josh, Steve (the driver of the shuttle) and tech(s) who worked on my car get spectacular grades for how quickly and professionally every aspect of the service procedure was handled.