1,190 Massachusetts SRT Service Centers

Awesome customer service, on point with service advisors. - nena00767

Awesome customer service, on point with service advisors. I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales experiences folks!

Had an issue with a tire after I bought a used vehicle - Riordan12

Had an issue with a tire after I bought a used vehicle here and ended up needing a new tire. Rod Roa worked with me and made for a very good experience . Also Jeff Bertoni in service was very polite and professional and made sure the car was back in good condition. Thank you Rod and Jeff!

Had warranty done on a 2020 F150 replaced all related 4x4 - cdraper469

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

If I could give 100 stars, I would! - Jenny Z

If I could give 100 stars, I would! My experience with the Kia of Dartmouth, Ma. Service Department has been nothing shy of superb, outstanding, first-rate, superior; I cannot say enough positive things! I had some significant issues with my 2020 Kia and I was met with compassion, integrity and professionalism that was so impressive; I knew I was in good hands. Many tests were run to determine what the issue was with my vehicle. I was kept informed every step of the way and remained involved with the process throughout the duration of my service experience. Dave Viveiros, the Service Manager, is the best of the best and I will happily be bringing my vehicle back to his service department for all my service needs in the future. Shout out to Judy who is also such a gem! What an amazing experience and I would gladly recommend the Kia of Dartmouth, Ma Service Department to anyone looking for a fair, friendly and overall satisfying experience. Thank you, Dave and your entire team!

Called service dept because check engine and 4WD - BK

Called service dept because check engine and 4WD malfunction. Was told I could drop off my car for a couple of days and they would take a look at it. I said not an option and they said I could rent a car for a couple days at their dealership. My response was can’t you offer anything better. She sent my call to the service coordinator but instead I had to leave a message. That was five weeks ago. Little did they know we were also going to look at the RAV4s. After this treatment with service we have decided not to purchase through this dealership. Btw. This was the first time in seven years of having our car that we reached out for any malfunction request. Shame on you Koch. Very poor customer service. Also having not heard from Koch after the first day we contacted meineke who offered to run a diagnostic test at no charge and found this to be a fluke issue.

09.29.2010 There aren't enough words to express my... - donnamariebarry

09.29.2010 There aren't enough words to express my once again continued anger with the 128 Saab Service Department located in Wakefield MA. This morning, I went directly to the Saab Parts Department to purchase 2 head light bulbs for my Saab 9-3. (Strange - Left Head Light Fine/Left High Beam Out and Right Head Light Out/Right High Beam Fine...remember this fact) The gentleman who assisted me (I believe his name was Stephen) was incredibly helpful. After sharing "Saab" stories including why I would not go to service to have the bulbs installed. On my way out I jokingly said that hopefully I won't electrocute myself when attempting to put the bulbs in myself. He gestured and said wait here a minute. So my morning nightmare began after purchasing 2 bulbs for a total of $30.64 Stephen returned and said the new service manager Joel was coming over to introduce himself and would probably install the bulbs at a nominal fee. So over comes Joel dressed to the nines including D&G glasses (Dolce & Gabbana fyi)...introduces himself, explains why he was handpicked to take over (flown from Chicago...)blah blah blah... He asked that I would give 128 Saab Service another chance and would send "his assistant" over. (this is a quote) The "assistant" comes over to my car where the hood is already up. For some reason I recognized this individual. So I ask, "have you worked on Saabs before" He mentions in detail that he was the lot boy for 128 Volvo and this was a big step for him. Before he was moving cars and emptying trash. Slightly nervous I am watching him as he is having difficulty removing the right lamp (as this one is the one that is out) He finally gets it in and moves to the driver side (Left side if you are in the car)where again he is having trouble with the bulb. This time he is having trouble getting the old bulb out and the new bulb and cage back in. I casually asked if there was a problem..."the assistant" says "oh no" etc. He then asks me to turn the car on and the lights. Surprise Surprise ...the headlight that was out is now working (as it should)...and the left headlight that WAS WORKING IS NOW OUT! (insert scream here) "The assistant” says the wire must be loose as he is now fiddling with the wires… “The assistant” is going to check with a technician. “The assistant” comes back and says that my car needs to go over to the service bay. He says he will drive it…I said that was OK, I will drive the car over myself. I go to the service area entrance and pull my car in. “The assistant” brings over a technician to look at the left headlight (driver side). The light is on, but goes off when he removes the back cover to the headlamp assembly. The technician says that the wires are melted. I very loudly say that “this is impossible because this is the lamp that was working”! More babble about lights and headlamps and bulbs and age etc. Then I further explain that I shouldn’t have even thought about replacing both bulbs. The technician in front of “the assistant” asks why would you replace both bulbs…and I reply because that way I know when I last replaced the bulbs…makes it easier. I go on to say that I should have never replaced the bulb etc. “The Assistant” says he is going to speak with the Service Manager (aka Joel from Chicago) as he is sure the SM will take care of this situation. Minutes later after viewing the Service Manager (through the wall of glass) who will not make eye contact with me for even a second and is looking at the ceiling, his desk, and at one point even his nails …”The Assistant” returns…”looks like we will have to replace the headlamp assembly…and the parts cost about $410”…INSERT TEARS and SCREAMS HERE… “The Assistant” then goes back to the Service Manager (aka Joel) to see if they can do something about this pricing. “The Assistant returns…”sorry, it will be $410 to replace the headlight PLUS LABOR! I get into my vehicle crying, backup and leave. I have documented this situation AND EMAILED IT TO EVERYONE I KNOW, EVERY SAAB DEALERSHIP IN THE AREA, SENT IT TO THE ATTORNEY GENERAL’s OFFICE of the COMMONWEALTH OF MASSACHUSETTS, AND SEVERAL CONSUMER REPORTERS, AND AM NOW POSTING THIS ON EVERY SINGLE SAAB and CAR RATING WEBSITE I CAN FIND. I am a long, long, long time Saab owner AND HAVE HAD NOTHING BUT PROBLEMS with 128 Saab. Funny, for a brief period I had fabulous service when Victor was the service manager. Unfortunately they fired him . I don’t care what he did or didn’t do. Bottom line, Victor was a trained Saab and car technician and specialist AND ALWAYS PUT THE CUSTOMER FIRST! Donna Marie Barry donnamariebarry@gmail.com (if you want to hear more Saab stories including being left in the 128 Saab waiting area for over 8 hours to have a new rim installed…only to be told that they couldn’t replace the rim 8 hours laters, it needed to be ordered! Oops, it’s after 5:00PM and we can’t put the spare on. Had to call AAA!)

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.

Tomas was incredibly responsive to all my questions and... - bdinatale

Tomas was incredibly responsive to all my questions and worked hard to meet my needs on the deal. Steve did a great job lining up financing and made the entire process extremely easy. On a minor issue prior to my taking possession of the car, the entire team was efficient and 100% dedicated to getting me what I wanted. Would definitely recommend this dealership and salespeople to others. A great experience and I love the car.

I cannot over-emphasize just how amazing Holly Lima is. - Harry E. Edokpa

I cannot over-emphasize just how amazing Holly Lima is. I worked overnight and on finishing work, found that my car would not start. I called AAA roadside service, and they came to jumpstart my vehicle and told me that my batteries were rundown and needed to be charged. I called Acura of Peabody and was told by Holly Lima to bring my car in to get checked out. Immediately I arrived there, she attended to me and made sure my vehicle was fast-tracked to the front of the line, and in a short period, she came back to inform me that my car battery needed to be replaced. The brake fluid needed to be flushed, and I asked if it were something I would be interested in taking care of. I agreed to the repairs, and it was promptly taken care of. My car was brand new all over again. Holly Lima is professional, courteous and very helpful. She is attentive to the needs of your customers and is a prime example of the excellent service that is evident and pervasive in Acura of Peabody. I was blessed to have her take care of my automotive problems. If I would be so bold, I dare say she deserves a raise for her excellent and amazing service. Your establishment is lucky to have her. Harry E. Edokpa