1,190 Massachusetts Honda/1000 Service Centers

Toyota Cares service - Shell2bday

The dealership is Amazing. People are super friendly. Service was quick and Steve explained all the work that was done and if I had any questions. They go above and beyond.

I am writing because of my experience with Dominic in the - Drew

I am writing because of my experience with Dominic in the Parts Department. I looked all over for a center cap for the wheel of my Tacoma. The part was on back order. I called numerous Toyota dealerships to no avail. I even went to another dealership to find out it was the wrong part. I was told they had the part at Dartmouth Toyota. I drove over an hour to get the part. Dominic came out to my truck to not only see if it was the correct part, but he also helped me put on. It is tricky to put on and did not fit correctly. He figured out how to put it on and we learned that all the other center caps were put on wrong from my last tire rotation oil change at another Toyota dealership where it had previously been serviced. I was at risk losing all of my center caps. He went beyond the call of duty. We fixed all of them. He is an incredible employee and should be recognized. Great attitude!

I can not say enough about Kamel Khnaizir, one of the - susandecaluwe

I can not say enough about Kamel Khnaizir, one of the service managers at Toyota of Watertown. Kamel and his team of service technicians have provided extraordinary service for each of the 6 Toyotas I have owned since 1990. Kamel listens to questions and concerns I have about my vehicle, his team ferrets out what needs to be done, Karmel brings the findings to me, together we decide how to proceed with any needed repairs. His team provides quality service. I always feel confident that I have received the best service available for my Toyota. Thank you Toyota of Watertown for maintaining this quality service technician team under the management of Kamel Khnaizir. On my last visit, I was surprised to learn that they also offered a free basic manicure while you wait by Careen.

I purchased a 2005 Nissan Sentra in early December, 2012... - mxg2828

I purchased a 2005 Nissan Sentra in early December, 2012 which a friend found on-line and felt it was the car I had been looking for. The car seemed to be good but developed a starting problem. Brought car back on 2 occasions once when battery was replaced, then returning as the problem continued, and had to leave it overnight while it was brought to Nissan dealer to pinpoint problem and was recommended that fuel pump be replaced. After replacing the fuel pump which, was not a favorable solution for them, the car has had no further starting problems. I am grateful to Dominic, the service technician, who decided to take on the responsibility in changing the fuel pump anyway as the car is now starting right up each and every time. However, purchasing this car in Watertown was probably not a good idea as I am from Danvers and traveling to Watertown was a long, unfamiliar trip which my friend had to accompany me on as he was more familiar with the area. Due to our work schedules this was an inconvenience to both of us. It is too bad that the car could not have been serviced at a local dealership. However, after all is said and done I would recommend this dealership to anyone who wanted to purchase a car in Watertown, despite the starting problem I had, as I feel the service technician, should you require one, was very determined to solve whatever problem that may have occurred with the performance of the car.

4 tires ordered four days ago yet they did not arrive. - stoney1371

4 tires ordered four days ago yet they did not arrive. Waste of time and money... But, service manager Garret Ondo helped me out immediately after hearing my issues. I'll be back to Tracy in the future. Great Customer Service.

We have dealt with Bob for service to our vehicle in the... - JASPBARRON

We have dealt with Bob for service to our vehicle in the past when the location was a Chevy Dealer. We had airbag sensors replaced on our 2005 Chevy Suburban; which was done professionally. We did have to wait some additional time for the parts; but that appeared to be the fault of the auto parts supplier. In the future; we'll return to Uxbridge Auto for service to this boat!