1,190 Massachusetts Honda/1000 Service Centers

your complaints and the lack of responses in writing. - jesse_staley

your complaints and the lack of responses in writing. I've included the 3 Executives from the local dealership on my last 2 emails and received no response from any of them. Tow Truck driver who towed my car stated he's towed numerous cars out of there to other dealers/repair shops. One that was quoted 5k for repair. Towed it to DePaula and she was charged $1200. Do your research and take it somewhere else. Don't believe the generic responses you see. They will not follow up or rectify anything. This dealer and this car have ensured I will never purchase another Ford. Problem after problem from the beginning to the end and the closest dealer is a circus. Read the reviews, get a second opinion, and report concerns you have with your service to the BBB (The customer relations rep asked me if I called BBB. ABSOLUTELY) and Attorney General. All easy to complete online forms that can help save the unsuspecting people who are being tricked in to paying for ridiculous "repairs" from shady dealerships. Johnson is being outgrown by every other dealership around them. It's not for no reason.

service with vinny - RLfive7

I'd like to thank Vinny and his crew for the service work on my truck.Talked with him (he was recommended by some one)took truck in and done next day. Happy with work and service done. highly recommended.

I went in for a dealer covered repair. Everything went... - Potmb2000

I went in for a dealer covered repair. Everything went fine. Dealer was accommodating. People were friendly.

Samantha in service was great! - Rick M

Samantha in service was great! Reviewed all the worked with me in detail and made sure my car was available for pickup even after hours on a Saturday. Much appreciated!

This dealership is, by far, the best in the area. - Joe V

This dealership is, by far, the best in the area. As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be done on my Jeep. Having just met Chris in the used car area, I can see that the exceptional way of dealing with customers and their needs will be in place for the future. Going the extra mile with automobile dealerships is rate today and that is the reason I return to Lawless always. Thank you Steve and John.

Super happy with the service at Lexington Toyota. - KeithB.

Super happy with the service at Lexington Toyota. They took care of what needed to be done, excellent communication, and had our car ready for us early, several hours before their estimated completion time. Kudos to Mike our service advisor, he is super courteous, friendly, and what is really important to us is that he is really great at communicating. He continually let us know how the work was progressing every step of the way. We never had to ask for the status. Also nice is that the mechanics seem/are super knowledgeable . They got the problem diagnosed very quickly, Mike called to let us know what was needed way before we expected. We approved the work and then the mechanics were super quick to get it done, they had our mini-van back to us way earlier then expected, and the repair bill was not too high or out of line with our expectations. Great experience, which can be rare when it comes to repair work on a car. Many thanks to Mike and the crew at Lexington Toyota. Great job! 5 stars.

Best Service Crew - MAGGIE01111

Armando the service manager and his crew are the best. It starts with great leadership. Thank you Ed, Kevin and everyone that helped me get my car back so quickly. You don't find this kind of treatment in service departments especially at car dealers. They are just like family.