95 Massachusetts Ford Service Centers

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.

Service department rarely answers the phone...Poor service - UPH

Brought our commercial van in for a warranty repair. The day we left it for them to determine the problem I tried to call to ask them a question. They did not answer the phone after 5 different attempts. Finally I had someone paged and got an answer. I had to call over a week later to find out if the parts they needed were in to schedule the repair. They told me they were (no phone call?) and gave me an appointment 3 working days later. Our employee dropped off the van on his way to the job the morning the work was scheduled. At the end of the day we did not hear back from them. I attempted to call 3 times with no answer. Finally I had to send a guy down there in person. They told him they were too busy to do the work, could we leave it? This is a vehicle we need to perform our work. They don't seem to have any consideration for that. They never even bothered to call to let us know. I will not use this dealership's service department again.

Professional and fantastic customer relation - Franco

My service experience with Balise Ford was a very unusual one for me. I've been a longtime F-150 owner but my ecobust 2.7l engine failed back in December. Balise managed every single aspect with ESP and Ford Motor and kept me on the road for almost 10 weeks. Between Tom my service advisor and Seth the service manager, they made this unpleasant experience painless. Thank you so much again. .

On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m

On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

Always happy with my experience at Bonnell Ford. - regolino03

Always happy with my experience at Bonnell Ford. My family has bought trucks for over 50 years from this dealership and for good reason. I just got my truck serviced and Sue was great. Hopefully I will be buying my next truck from here as well!! Highly recommend Bonnell Ford.

While vacationing on Cape Cod, I ran into a problem with... - MrGCat

While vacationing on Cape Cod, I ran into a problem with my Ford Escape. Despite a very busy July 4th schedule, Mark in the Service Department went out of his way to schedule the work and make sure I got back home safely. This is a small dealership with a big heart.

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.

The service department is straight up unprofessional. - Jme_f

The service department is straight up unprofessional. Never ordered the part after the initial inspection. I followed up with multiple phone calls to schedule the truck to be repaired and to see if the part came in. Left my name and contact number and still they did not return my phone call. No respect for other peoples time, they could not make a 1 minute phone call to the warranty company to close the claim out because they never provided service to the vehicle. Mitch is straight up rude even hung up the phone in a middle a phone conversation because I expressed how displeased I was with their service. Also they wanted to charge me more than the warranty deductible. Took my truck to another dealer got the part in 24 hours. Stay away!!!!!!!!

Great Experience at Haddad - lahk

Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car. Therefore , the rest of this page of the evaluation is meaningless.

Hello everyone, I am writing this Testimony because I'm... - lisa

Hello everyone, I am writing this Testimony because I'm grateful for what STANTA Funding Group did for my family and me. When I thought there was no hope, this loan company came and made my family feel alive again by lending us a loan at a very low-interest rate of 2%. Well, I have been searching for a loan to settle my debts for the past three months; all I met scammed and took my money until I finally met a God-sent Lender. I never thought that there were still genuine loan lenders on the internet, but to my greatest surprise, I got my loan without wasting much time. So, if you are out there looking for a loan of any amount, I would advise you to email Mr. Santa, via: creditosantajusta@gmail.com or call/text/Whatsapp +1 (659) 210-0433.

6/5 stars! - Nick1659

I drive past several other Ford dealers just to come to Ipswich Ford. The staff here is the absolute best Ford has to offer. I was actually all set to get rid of my Ford until I decided to try Ipswich just to see if they're better than the others. They are! Go here!

your complaints and the lack of responses in writing. - jesse_staley

your complaints and the lack of responses in writing. I've included the 3 Executives from the local dealership on my last 2 emails and received no response from any of them. Tow Truck driver who towed my car stated he's towed numerous cars out of there to other dealers/repair shops. One that was quoted 5k for repair. Towed it to DePaula and she was charged $1200. Do your research and take it somewhere else. Don't believe the generic responses you see. They will not follow up or rectify anything. This dealer and this car have ensured I will never purchase another Ford. Problem after problem from the beginning to the end and the closest dealer is a circus. Read the reviews, get a second opinion, and report concerns you have with your service to the BBB (The customer relations rep asked me if I called BBB. ABSOLUTELY) and Attorney General. All easy to complete online forms that can help save the unsuspecting people who are being tricked in to paying for ridiculous "repairs" from shady dealerships. Johnson is being outgrown by every other dealership around them. It's not for no reason.