78 Massachusetts Chrysler Service Centers

On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m

On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

After my previous review, I would like to thank bertera... - Phil Lanouette

After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership.

Neil at the service entrance and Brandi Fitzgerald - jv02169

Neil at the service entrance and Brandi Fitzgerald Service Advisor are excellent at customer service. They are the BEST and I will recommend them to my family and friends. Thank you for your great service.

A Tale of Fabulous Customer Service - Carnutz56

I purchased a 2013 Jeep Grand Cherokee from Brigham Gill's used car outlet in Hopkinton, MA. The process was seamless and Bill Fox was great. But that's only one reason why I would recommend this dealership. After a week with my beautiful vehicle I noticed a "clunking " sound in the drivetrain. I called the dealership and they were great and took the vehicle in very quickly. However when I got it back, the "clunking" was still there. They arranged that I bring the Jeep into the main dealership in Natick. Since this is a 3 hour round trip drive for me, they arranged for a loan car (they did not have to do this) for me to drive. I was met by Tom, the Service Manager, who was aware of my situation. He road tested the vehicle with me, identified the issue and arranged for my loaner car. He then turned me over to Ed, an excellent service advisor. I was in and out in 45 mins in a brand new Jeep Grand Cherokee ( Now I want a new one!!). However the tale is not over yet!. When I went to pick up the vehicle, I drove a few miles and the "clunking" was back. Darn it! But I returned to Brigham -Gill Service immediately. Ed and Tom were there to help. They were not frustrated with me, but rather they jumped on the issue right away, Tom had a tech ride with me and he heard the issue. They were as concerned with how I was feeling as much as they were with the problem itself.. Tom was so concerned that he arranged for the part I needed to be ordered, had one of his personnel drive to my house on Cape Cod, drop off a loaner (again a new (Grand Cherokee), and pick up my vehicle. NOW THAT IS SERVICE! They did the same to pick up my vehicle! I was very impressed and you should be too.The vehicle is fixed and runs great now. As I think about it, they could have given me a very typical response and pushed me out and on my way. But they didn't!! Instead they all took a personal interest in the matter and stuck with the issue until it was fixed. and I am sure at considerable expense too. They made me feel great and, honestly, I can't stop talking about their service to anyone who will listen. The GM should be proud of this group of Customer Service Experts. I am a Brigham- Gill customer for life now! Thank you Tom, Ed, Bill Fox and all the technicians that worked on my car . You guys are the best!

Service guesses at what's wrong. - Deane123

Took our Dodge Caliber in for a warranty replacement of the rear suspension cradle. After they replaced it car had a very loud creaking noise. I had already bought new suspension parts so they put them in during cradle replacement. ( they charged me $150.00 to remove two bolts they say didn't need to come out for the cradle replacement but for putting in the parts that I supplied. Took it back for the creaking and they diagnosed that the struts needed replacing. They wanted $637.00 to replace the struts. I purchased new complete strut assemblies including springs and had them installed elsewhere. Total price $446.00. Creaking still there, not the struts. Took it back again and they said they greased the control arm, Creaking went away for 4-5 days and came back. Took back again and they said it was now the tow link in the rear and wanted $270.00 to replace them with NO guarantee it would correct the creaking. And wanted me to pay $55.00 for that diagnosis. Refused to pay for their guesswork and took the car back before they said I needed to replace engine and transmission to get rid of the creak they created. Sales may be Great but stay away from the Service.

I have been doing business, service, used sales, and new... - psycho_ceram

I have been doing business, service, used sales, and new sales for over 20 years.<br><br>I would not consider going anywhere else!

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER

I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.

That staff was extremely friendly and helpful. - DBARRY1211

That staff was extremely friendly and helpful. The work was completed in a timely manner

Great Experience at Haddad - lahk

Jimi was wonderful to work with. I was leasing a car for the first time instead of buying one and he was thorough and patient with guiding me through the process and making me comfortable with my choice. I was not there for service; I was there to lease a new car. Therefore , the rest of this page of the evaluation is meaningless.

Jeffrey Guzman did a great job fixing my check engine - georgelloyd@townisp.com

Jeffrey Guzman did a great job fixing my check engine light even though my Highlander was a couple of weeks out of warranty. Very satisfied with the whole process.

Thanks to David in service and Shay for coordinating a - Paul-Worcester

Thanks to David in service and Shay for coordinating a difficult repair, quickly and fairly! My local dealer for years.

My husband a starter replaced there o a truck that was 2 - mac1818

My husband a starter replaced there o a truck that was 2 years old, when he went to pick it up they told him he had a bad battery and needed to replace it, he declined, thought about it and decided to have the battery checked at another service station, well the battery test came back and the battery was like new! Don’t know what they are doing at this dealership but sounds a little shady to me. I would tell people to avoid this dealership!

Hello everyone, I am writing this Testimony because I'm... - lisa

Hello everyone, I am writing this Testimony because I'm grateful for what STANTA Funding Group did for my family and me. When I thought there was no hope, this loan company came and made my family feel alive again by lending us a loan at a very low-interest rate of 2%. Well, I have been searching for a loan to settle my debts for the past three months; all I met scammed and took my money until I finally met a God-sent Lender. I never thought that there were still genuine loan lenders on the internet, but to my greatest surprise, I got my loan without wasting much time. So, if you are out there looking for a loan of any amount, I would advise you to email Mr. Santa, via: creditosantajusta@gmail.com or call/text/Whatsapp +1 (659) 210-0433.

This dealership is, by far, the best in the area. - Joe V

This dealership is, by far, the best in the area. As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be done on my Jeep. Having just met Chris in the used car area, I can see that the exceptional way of dealing with customers and their needs will be in place for the future. Going the extra mile with automobile dealerships is rate today and that is the reason I return to Lawless always. Thank you Steve and John.

If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678

If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.

I was scouting for auto shops when I called here. The... - nikki_74

I was scouting for auto shops when I called here. The person I spoke to was rude and kept cutting me off. If this is how I am treated even before I am a customer, I wonder how I will be treated once my car is in their shop.